Manager, Product-Card Acquiring Experience - GP, Johannesburg, Baker Street 30 at Standard Bank Group

Job Description

• To assist in the development and management of the card acceptance solutions, product strategy, compliance, stakeholder management and related initiatives. To lead in defining and implementing the product strategy including customer experience, product knowledge development and management for all relative stakeholders, relationship management, requirements management to support the revenue targets. This includes support on the execution of the product strategy, customer requirements analysis and product value chain management during the development and maintenance of customer focused solutions. Product, card knowledge and financial acumen are key requirements to successfully fulfil the expectations of this role.

Qualifications

Minimum Qualifications
Type of Qualification: Undergraduate Degree
Field of Study: Business Commerce
Other Minimum Qualifications, Certifications or Professional Memberships: Finance, Accounting, project management, BSC Engineering, etc.

Experience Required

• Minimum of 4 years experience in Experience of working with multiple teams within the bank to solve for customer problems and requirements. Experience in managing multiple client interfaces and dealing with variable issues. Displays an understanding of the bank’s various IT systems and IT processes. Experience in leading people. Experience in implementing medium to large scale projects. Experience in influencing key business stakeholders. Preferred knowledge in managing vendor contracts / outsourced relationships. Management of stakeholder relationships, both internally and externally to manage delivery of products and services.

Additional Information

Behavioral Competencies : 

• Generating Ideas
• Exploring Possibilities
• Providing Insights
• Developing Expertise
• Taking Action

Technical Competencies : 

• Business Process Design
• Stakeholder Management
• Process Analysis and Redesign
• Supplier Relationship Management
• Business Acumen