Manager, Project Management at LSEG (London Stock Exchange Group)

Key Responsibilities

• Embed an Agile creative operating model, using Agile ceremonies (sprint planning, stand-ups, retrospectives), velocity tracking, and OKRs to drive efficiency and impact.
• Manage a team of creative project managers and producers to deliver programme, campaign, multi-tactic and channel-specific content — with speed, precision and brand integrity.
• Apply design thinking and user-centric approaches to enhance how we plan, produce and distribute creative work.
• Drive the implementation and evolution of Creative Ops frameworks, including intake, prioritisation, capacity planning, tooling (Workfront, Adobe stack), reporting and delivery management.
• Be a delivery partner to brand and campaign leads across regions and customer segments, supporting planning and execution of omnichannel marketing activities.
• Own workflow optimisation and ensure the end-to-end delivery process — from intake to delivery — runs at pace while maintaining brand and creative standards.
• Facilitate the creation of clear briefs, defined KPIs, and strategic alignment for all creative initiatives.
• Manage team performance, coach talent, and foster a culture of continuous improvement and operational excellence.
• Build strong partnerships with agency partners and internal creative stakeholders.
• Deliver clear and consistent reporting on project status, backlog, team velocity and key delivery metrics.
• Serve as a trusted advisor to stakeholders, educating teams on creative delivery best practices, Agile marketing methods, and brand operations.

Skills and Experience

• Proven experience in leading Design Ops, Creative Ops, Marketing Ops, or studio delivery within a global marketing or brand organisation.
• 5+ years in a senior Agile programme or delivery management role, ideally in a fast-paced, complex business or agency setting.
• Demonstrated experience in implementing and scaling Agile delivery models including sprint planning, retrospectives, velocity, burn-down charts, and OKRs.
• Strong background in workflow tools such as Workfront and the Adobe Creative/Marketing stack.
• Excellent communication skills and proven ability to engage, influence and align stakeholders at all levels.
• Skilled at coaching and developing teams, with a commitment to building high-performing, collaborative cultures.
• Confident problem solver with the ability to triage multiple priorities while driving outcomes and upholding quality.
• Deep understanding of the creative production lifecycle across B2B campaigns, digital marketing, and brand content.
• Highly organised and data-literate — able to create, interpret and act on performance reporting to optimise operations.