FlySafair is South Africa's true low cost airline. We took to the skies in October 2014 and have expanded fast, linking several key destinations in South Africa.
Our intention is to keep our fares lower for longer and in so doing offer South Africans an affordable and easy air travel alternative.
FlySafair is a very dynamic company that prides itself o...
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Manage and authorise purchases and invoices for Passenger Services, Crew and Technical;
Manage costs in respect of delays and missed connections;
Motivate for any additional contracts relating to purchasing;
Manage external service provider relationships;
Attend to common interest matters;
Monitor all reporting on SLA requirements (Staff & Equipment);
Manage ticket sales function and reconciliation at all regional airports;
Ensure adherence to company policies and procedures;
Ensure adherence to relevant legislation (Air/Ground Safety, and Labour within South Africa and respective countries;
Achieve punctuality targets, On Time Performance;
Represent Safair Operations at the Airline Operators Committee (AOC) forum at various stations through third-party service providers;
Represent Safair Operations at the Local Baggage/Pilferage Committee at various stations through third-party service providers;
Represent Safair Operations at the Local Airport Security and Safety Committee at various stations through third party service providers;
Represent Safair Operations at the Local Bird and Wildlife Committee at various stations through third party service providers;
Build and maintain relationships with charter operations;
Motivate and tender for charter operations that is requested and/or known;
Ensure that the Local Emergency Response Action Plan (LERAP) is in place for the relevant station in collaboration with the internal safety department.
Plan, organise and motivate for resources when required;
Coordinate delay handling/disrupt operations;
Coordinate scheduled audits to ensure service and safety standards of the highest quality;
Ensure a smooth and positive passenger experience;
Promote customer service KPI as directed by Management and NPS;
Ensure that the external service provider/s align their customer service standards with that of FlySafair's standards;
Regularly engage with passengers via telephone or email to grasp the extent of complaints received through the NPS feedback platform;
Uphold and maintain the brand and image of Flysafair. Ensure compliance with health and safety regulations in accordance with the respective country;
Ensure that the staff of the external service provider are trained in accordance with regulations and the guidelines outlined in internal manuals;
Provide guidance to external service providers and internal departments;
Manage unresolved queries/issues that has financial impact on the business due to process failure i.e Inadmissible passengers (INAD);
Oversee all passenger, ramp, and baggage activities.
Requirements
Grade 12 or equivalent (Essential).
Diploma/Degree in travel and tourism or aviation (Advantageous).
Minimum of 10 years aviation experience, of which, 5 years must be management experience (Essential).
Experience in the following areas:
Baggage handling
Passenger Handling
Operations and Cargo Handling Non-scheduled Operations.
Experience in Commercial Ground Handling agreements.
Experience working with IOSA and ISAGO audit requirements.
Non-office hours may apply from time to time due to operational requirements.
May be required to work weekends or extended hours due to delays etc.
A thorough knowledge of commercial airline operations and significant experience in the following areas:
Baggage handling
Passenger Handling Operations and Cargo Handling
Commercial knowledge on Ground Handling agreements.
Personal Attributes:
Professional
High integrity
Empathy
Patience
Self-motivated
Independent (able to work without supervision)
Goal oriented
Positive attitude
Able to cope with changing workload priorities and pressure.
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