Latest Jobs at FlySafair

Description

• Welcome and assist all visitors and employees in a professional and courteous manner;
• Operate the switchboard by efficiently receiving, screening, and directing incoming calls to the appropriate departments;
• Maintain a clean, organised, and professional reception area that reflects the company’s image and service standards;
• Coordinate outgoing deliveries and courier collections to ensure efficient communication flow;
• Create and issue access permits in accordance with FlySafair and ACSA security procedures;
• Facilitate the end-to-end ACSA permit application and renewal process for employees and contractors;
• Facilitate the issuing of crew cards to new and existing employees;
• Monitor upcoming permit expiries and perform timely reprints and distribution to all bases;
• Liaise with ACSA offices and internal departments to coordinate documentation, appointments, and approvals;
• Provide front-desk assistance and respond to queries related to access permits;
• Maintain and update the employee access permit database, ensuring all personnel details, photographs, access levels, and expiry dates are accurately recorded and kept current;
• Monitor and update the company vehicle logbook, ensuring accuracy and compliance with usage policies;
• Monitor the scheduling and administration of company car wash services;
• Provide general administrative support to the HR & Corporate Services team as required.

Requirements

• Grade 12 or Equivalent (Essential).
• Certificate or Diploma in Office Administration or related field (Advantageous).
• 1–2 years’ experience in a reception, front-office, Helpdesk or administrative support role (Essential).
• Experience within an Aviation, Corporate, or Customer-Service environment (Advantageous).
• Exposure to switchboard operations, visitor management systems, or access control processes (Advantageous).

Personal Attributes:

• Professional, courteous, and approachable demeanour.
• High integrity.
• Reliable and dependable.
• Positive attitude with a strong sense of responsibility.
• Team-oriented with a service-driven mindset

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Description

• Manage day-to-day delivery of a specific digital product stream.
• Manage the groomed backlog and sprint cycles of the individual digital products.
• Own and refine the product backlog, ensuring designs and user stories are well-defined and prioritised.
• Support sprint execution by clarifying requirements, through designs and user stories for the development team.
• Provide creativity and out of the box thinking to solutions.
• Translate the Product Manager’s vision and roadmap into actionable backlog items.
• Align features and releases with roadmap milestones.
• The list of tasks or duties and responsibilities herein is not exhaustive, and the employer is entitled to instruct the employee at any time to carry out additional duties or responsibilities, which fall reasonably within the ambit of the role profile, or in accordance with operational requirements.
• Provide input into strategy by surfacing insights from team execution.
• Collaborate with UX/UI teams to ensure customer journeys of the features are well supported and defined.
• Validate product increments with users to ensure value delivery.
• Track feature performance metrics and use data driven insights to enhance features.
• Track sprint-level KPIs such as velocity, story completion, and defect rates.
• Provide feedback loops from delivery into strategic planning for Product Manager.
• Ensure team output ties back to product roadmap.
• Conduct retrospectives post sprint with individual delivery teams.
• Document user stories, acceptance criteria and workflows to build an accessible knowledge base.
• Ensure backlog items are visible, transparent, and updated.
• Create guides and training materials for cross-functional teams.
• Ensure comprehensive documentation for each phase of feature development.
• Build a knowledge base accessible across teams.
• Facilitate Agile ceremonies (refinement, sprint planning, reviews, retrospectives).
• Coordinate release planning and communicate project status, timelines, and any changes.
• Identify blockers and work with the team to resolve them.
• Streamline development processes to improve operational efficiency and reduce time-to-market.
• Fulfil a cross-functional role by engaging and facilitating effective communication flow between different business units.
• Ensure alignment of sprint goals with business priorities.
• Provide transparency on progress, risks, and changes.
• Develop instructional materials and support resources.
• Facilitate continuous learning to keep teams updated on product developments and best practices.
• Support training, adoption and smooth handover of new releases to business teams.

Requirements

• Grade 12 or Equivalent (Essential);
• Bachelor’s degree in Computer Science (BSc), Business Administration, or a related field (Essential);
• Scrum Certifications (Advantageous);
• 4 years+ experience as Business Analyst or Product Owner (Essential);
• Software projects and Digital solutions experience (Essential);
• Knowledge of Agile methodologies;
• Backlog management and user story mapping;
• Tactical and detailed product lifecycle execution through sprint planning;
• UX principles and acceptance criteria definition;
• Practical knowledge of tools.

Personal Attributes:

• Professional;
• Able to handle sensitive and confidential information;
• Organised;
• Reliable and dependable;
• Ability to work in a team and independently;
• Internal and external networking;
• Integrity and values;
• Confidence;
• Adaptive and Responsive.

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Description

• Review records of major modules at induction and redelivery;
• Plan for movements of major modules across the fleet;
• Ensure compliance to contractual obligations and airworthiness requirements;
• Stay abreast of developing ADS and SBS relating to major modules;
• Maintain all administrative data throughout the contractual periods on major modules;
• Monitor if specific contractual terms and conditions relating to engine and airframe leases are met during the lease term to reduce risk at redelivery;
• Monitor if various MRO/AMO/CAMO functions are correctly applied to the specifics of the lease;
• Ensure that operational limitations outlined in the lease are clearly highlighted and communicated to the Operations department;
• Prepare shop visit work scopes;
• Coordinate and monitor shop visits for major modules to ensure compliance with technical and quality standards;
• Provide accurate and on time reporting to Lessor;
• Monitor if leased in aircraft/engines meet contract and redelivery requirements regarding major modules;
• Monitor commercial aspects of lease agreements regarding major modules;
• Ensure invoices are correctly processed and escalations applied;
• Monitor that all warranties and credits are claimed;
• Plan for sufficient availability of major modules. Ensure stock relating to major modules are controlled;
• Educate internal departments to ensure compliance is maintained;
• Implement controls, monitor adherence to controls and address non-compliance;
• Provide expert knowledge on maintenance agreements for major modules;
• Assist Management with the assessment of contractual agreement requirements and wording;
• Provide inputs for new contracts as they are negotiated;
• Provide forecasting to support contract management;
• Proactively communicate with stakeholders i.e. policy changes;
• Maintain positive relationships with Lessors, suppliers and staff to foster meaningful interactions;
• Provide assistance and support to team members and maintain positive relationships with team members to assist with achieving team and organisational goals.

Requirements

• Grade 12 or Equivalent.
• Qualification in relevant aviation technical field (Essential).
• 5-8 years' experience in a Technical Contract Admin or related technical role(Essential).
• Experience in CAMO Maintenance System (Advantageous).
• Background in aircraft records, aviation regulation, aviation quality standards and aircraft lease/engine contract administration (Advantageous).
• Aviation experience (Advantageous).
• Willing to work additional hours as and when required. Willing to travel if required.
• Sound understanding of airplanes and lease economic structures administration.
• Relevant professional and theoretical knowledge.
• Knowledge of aircraft records, aviation regulations, aviation quality standards and aircraft lease/engine contract administration.
• Computer proficient and sound knowledge of MS Office (Word, Excel, PowerPoint, Outlook).
• Understanding of generic CAMO control systems.

Personal Attributes:

• Professional;
• High integrity;
• Self-motivated, with a passion for innovation and continuous improvement;
• Excellent work ethic Willingness to accept responsibility;
• Team player but able to work independently;
• Sense of urgency;
• Influential;
• Assertive.

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Description

• Prepare and distribute an Operational Flight Plan for each FlySafair flight;
• Ensure ATS Flight Plans are filed;
• Support flight planning through route selection, alternate selection, fuel planning, NOTAMs, weather, MEL/CDL and operational constraints;
• Active CTOT and ATFM monitoring and coordination;
• Monitor and respond through OCC Communication channels;
• Maintain continuous awareness of the status of all aircraft and flights during the shift;
• Monitor non-normal operations and apply company procedures;
• Distribute the Operational Daily Flight Movement and revisions;
• Assist with formulating alternative plans with the least amount of schedule impact during irregular Operations;
• Ensure awareness of the status of all aircraft during the shift;
• Advise relevant parties of any company related delays;
• Communicate with all relevant staff, aircrew, engineering and management where applicable;
• Liaise with Flight Line, Crew and AMC to arrange all services as required;
• Assist in the preparation and finalisation of arrangements for additional scheduled flight, charter flights, and training or maintenance flights;
• Comply with all regulatory safety and security requirements relevant to Flight Operations.

Requirements

• Grade 12 or Equivalent (Equivalent).
• Minimum of 2 years' experience in an aviation operations environment (Essential).
• Restricted Radiotelephony License (Advantageous).
• Willing and able to work shifts (including weekends and public holidays).
• Knowledge of Flight Planning and dispatch Aviation regulations.
• Knowledge of an Aviation Operational environment.

Personal Attributes:

• Professional.
• Reliable and dependable.
• High integrity.
• Team orientated.
• Adaptable.
• Confident and assertive.
• Respectful amongst peers and management Able to work under extreme pressure and short deadlines.

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Description

• Manage and authorise purchases and invoices for Passenger Services, Crew and Technical;
• Manage costs in respect of delays and missed connections;
• Motivate for any additional contracts relating to purchasing;
• Manage external service provider relationships;
• Attend to common interest matters;
• Monitor all reporting on SLA requirements (Staff & Equipment);
• Manage ticket sales function and reconciliation at all regional airports;
• Ensure adherence to company policies and procedures;
• Ensure adherence to relevant legislation (Air/Ground Safety, and Labour within South Africa and respective countries;
• Achieve punctuality targets, On Time Performance;
• Represent Safair Operations at the Airline Operators Committee (AOC) forum at various stations through third-party service providers;
• Represent Safair Operations at the Local Baggage/Pilferage Committee at various stations through third-party service providers;
• Represent Safair Operations at the Local Airport Security and Safety Committee at various stations through third party service providers;
• Represent Safair Operations at the Local Bird and Wildlife Committee at various stations through third party service providers;
• Build and maintain relationships with charter operations;
• Motivate and tender for charter operations that is requested and/or known;
• Ensure that the Local Emergency Response Action Plan (LERAP) is in place for the relevant station in collaboration with the internal safety department.
• Plan, organise and motivate for resources when required;
• Coordinate delay handling/disrupt operations;
• Coordinate scheduled audits to ensure service and safety standards of the highest quality;
• Ensure a smooth and positive passenger experience;
• Promote customer service KPI as directed by Management and NPS;
• Ensure that the external service provider/s align their customer service standards with that of FlySafair's standards;
• Regularly engage with passengers via telephone or email to grasp the extent of complaints received through the NPS feedback platform;
• Uphold and maintain the brand and image of Flysafair. Ensure compliance with health and safety regulations in accordance with the respective country;
• Ensure that the staff of the external service provider are trained in accordance with regulations and the guidelines outlined in internal manuals;
• Provide guidance to external service providers and internal departments;
• Manage unresolved queries/issues that has financial impact on the business due to process failure i.e Inadmissible passengers (INAD);
• Oversee all passenger, ramp, and baggage activities.

Requirements

• Grade 12 or equivalent (Essential).
• Diploma/Degree in travel and tourism or aviation (Advantageous).
• Minimum of 10 years aviation experience, of which, 5 years must be management experience (Essential).
• Experience in the following areas:
• Baggage handling
• Passenger Handling
• Operations and Cargo Handling Non-scheduled Operations.
• Experience in Commercial Ground Handling agreements.
• Experience working with IOSA and ISAGO audit requirements.
• Non-office hours may apply from time to time due to operational requirements.
• May be required to work weekends or extended hours due to delays etc.
• A thorough knowledge of commercial airline operations and significant experience in the following areas:
• Baggage handling
• Passenger Handling Operations and Cargo Handling
• Commercial knowledge on Ground Handling agreements.

Personal Attributes:

• Professional
• High integrity
• Empathy
• Patience
• Self-motivated
• Independent (able to work without supervision)
• Goal oriented
• Positive attitude
• Able to cope with changing workload priorities and pressure.

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Description

• Support collaboration across departments to craft schedules that optimize cost efficiency, maximize aircraft and crew utilization, and enhance On-Time Performance (OTP);
• Assist with management of the Schedule, Crew and Aircraft Utilization;
• Execute additions and changes as instructed;
• Collaborate with the Yield Department to ensure optimal flight frequency and timing on each route, aligning with demand and maximizing operational efficiency;
• Long term aircraft planning and management to ensure technical and other operational requirements are considered;
• Attend Technical Meetings to ensure that we plan accordingly for aircraft availability and configuration changes in order to ensure optimal fleet operations;
• Coordinate with various departments to address charter and/or additional flight requests;
• Compile statistics for Exco and other departmental uses as required;
• Ensure Slot alignment and compliance in accordance with regulation;
• Ensure acquisition and retention of airport slots. Coordinate with CAMU and air traffic control to secure and manage slots;
• Calculate Flight and Duty Period during schedule planning to ensure compliance with SACAA regulations;
• Continuous analysis of schedule performance with the Commercial Department;
• Identify improvements in network planning to increase efficiencies.

Requirements

• Grade 12 or Equivalent (Essential).
• Minimum of 2 years' experience in an aviation operations environment (Essential).
• Previous experience with AIMS Airline Software (Advantageous).
• Willing and able to work after hours if required.
• Knowledge of Schedule Planning.
• Knowledge of Operational environment.
• Knowledge of Slot allocation and coordination Knowledge of relevant regulatory and compliance standards.

Personal Attributes:

• Professional
• Reliable and dependable
• High integrity
• Calmness
• Team orientated
• Adaptable
• Confident and assertive
• Respectful amongst peers and management
• Able to work under extreme pressure and short deadlines.

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Description

• Oversee day-to-day training operations across Cabin, Ground, and Technical divisions, ensuring all sessions are scheduled, resourced, and delivered according to the training plan;
• Monitor training schedules to ensure adherence to timelines, optimal resource allocation, and effective utilisation;
• Act as the operational escalation point for direct reports, resolving delivery challenges and ensuring continuity;
• Drive cross-functional standardisation of training processes, documentation, and practices to maintain consistency and quality across all portfolios;
• Facilitate alignment between training teams, planning, instructors, and administrative support to ensure consistency in training practices, reporting, and adherence to the Regulatory schedule;
• Foster effective communication across divisions to optimise training execution and collaboration;
• Identify gaps in training operations, recommend improvements, and implement solutions to enhance effectiveness and efficiency;
• Gather input from the team on operational challenges and barriers and collaborate with stakeholders to drive process improvements;
• Document lessons learned, track recurring issues, and recommend practical enhancements to strengthen training delivery and overall efficiency;
• Compile weekly performance summaries and dashboard inputs, ensuring accurate reporting on training delivery, utilisation, completion rates, and instructor performance;
• Provide timely and accurate reports on training progress, risks, and key performance metrics, highlighting variances, recommending corrective actions, and escalating critical issues where necessary;
• Monitor and review instructor utilisation to ensure optimal deployment of training resources, proactively addressing under- or over-utilisation;
• Support the Manager: Regulatory Training with audit readiness by validating documentation flows from direct reports and ensuring compliance with all regulatory requirements;
• Encourage, promote, and embody a spirit of teamwork;
• Assess and optimise the performance of direct reports;
• Provide specialised insights to direct reports;
• Guide, support and develop direct reports.

Requirements

• Grade 12 or Equivalent (Essential).
• Relevant diploma/degree in Education, Aviation Management, Training OR 3 years’ Aviation experience (Essential).
• 5 years’ relevant experience in a mid-sized organisation of which 1 year must have been in a Supervisory role (Essential).
• Prior involvement in SACAA audits or internal compliance reviews (Advantageous).
• AIMS experience (Advantageous).
• Operational knowledge of aviation training structures and delivery models.
• Working knowledge of SACAA training regulations and ATO framework.
• Understanding of rostering and scheduling systems (e.g., AIMS). 

Personality Attributes:

• Professional
• Integrity
• Proactive
• Assertive
• Committed and willing to take on new challenges
• Able to cope with changing workload priorities and pressure