Manager, Retention - GP, Johannesburg, 30 Baker Street at Standard Bank Group

Job Description

• To proactively manage and retain Business Banking clients within the relevant segment by driving inactive new-to-bank (NTB) activations, addressing service failures, and enhancing client engagement. The role focuses on strengthening client relationships, entrenching banking solutions, and reducing attrition through data-driven insights and targeted interventions.

Qualifications

Qualification

• Business Commerce Degree

Experience

• 5-7 years extensive experience in Business Banking, with a deep understanding of the financial needs and challenges faced by Subject Matter Experts and enterprise clients
• Proven client relationship management and retention strategy experience
• Skilled in-service recovery and resolving client complaints effectively
• Comfortable using data and insights to identify at-risk clients and drive engagement
• 5-7 years experience in collaborating with cross-functional teams (e.g., Relationship Managers, Product, Operations etc.)
• Require Relationship Manager experience in the Growth segment

Additional Information

Behavioural Competencies

• Establishing Rapport
• Understanding People
• Taking Action
• Meeting Timescales
• Embracing Change

Technical Competencies

• Customer Understanding (Business Banking)
• Product Related Systems (Business Banking)
• Client Relationship Management
• Process Management
• Data Analytics and Visualisation