Manager Revenue Assurance and Fraud Management and Process at MTN

Mission/ Core purpose of the Job

The Manager: RAFM Controls and Process is responsible to manage revenue leakage risk, future design and implementation of a revenue responsible organisation, commercial framework, and technology landscape by implementing controls. This role is responsible for driving new business assurance primary and secondary controls across business and assists business with all assurance requirements including fraud.

Key responsibilities include:

• Facilitate the assessment and continuous improvement of the Revenue Assurance and Fraud Management (RAFM) function ensure that a mature and capable environment is achieved
• Facilitate all RAFM risk assessments and business requirements analysis of organization change relating to Commercial Change Management including new projects
• Improve risk coverage by designing and recommending new/improved profitability through the reduction of revenue leakage by strengthening the primary and secondary controls environment to more effectively manage inherent and residual risk

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) 

Strategy Development and Implementation

• Manages and coordinates the Revenue Assurance and Fraud Management activities for various stakeholders within the Finco organisation – including the Chief Financial Officer, Executive Committee, Audit Committee, and various internal customers.
• Implements RAFM strategy for Finco to effectively manage service revenues and profitability within an effective Governance Framework and ensure implementation across Opcos

Operational Delivery

Risk Identification

• Delivery of a program of regular risk and controls reviews within operations in order to detect and document issues affecting revenue integrity
• Drive improvements to the end to end controls environment with management and stakeholders
• Support the improvement deliver process, ensuring timeliness and quality in delivery
• Integration of the risk findings with internal and external audit and BRM stakeholders to ensure alignment in relation to risk levels and remediation progress

Revenue Assurance Operational Effectiveness

• Ensure that all Best Practices implemented are aligned to the set operational framework for the Revenue Assurance team
• Participate in business process design with regard to identify, monitor or collect revenue (e.g. new system implementations/upgrades, new product roll outs, etc)
• Ensure processes & controls in place to mitigate losses to ensure the highest levels of revenue recognition
• Maintain in-depth understanding of industry trends relative to revenue assurance practices.
• Promote quality assurance for all processes impacting revenue.
• Partner with Engineering, IT, teams to design, develop and implement best practices to minimize revenue leakage
• Perform regular reconciliation and analysis of revenue streams
• Understand and aggregate revenue assurance activities across the business and ensure they are working effectively
• Analyze data/reports to identify opportunities and areas for improvement

Primary and Secondary Control Management

• Ensure improved and efficient control performance
• Monitor secondary controls
• Manage a view of control failures through monitoring of preventative control
• Manage primary & secondary control thresholds
• Review Primary & Secondary controls for efficiency & effectiveness
• Provide a view of Business Unit control coverage
• Mitigate control implementation
• Explore automated control coverage
• Assists the business units in the implementation of preventative fraud controls, providing sound governance and compliance processes, and tools to identify and manage risks.
• Awareness and acceptance of control framework by business units
• Delivers on KPIs into Business Units for control measures
• Continuously update control frameworks aligned to the evolving business environment
• Manage adequate internal controls and ensure effective functioning of these controls

Governance

• Operational, Tactical and Strategic Meetings
• Provide input in strategic meetings when required
• Provide inputs into the risk mitigation and controls
• Provide input into the preparation of proposal on change initiatives, policies and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Function Tactical

• Provide input into all projects initiated
• Provide input into establishing objectives, targets and budgets for the function as applicable
• Identify and document key risks, issues and dependencies and set mitigation actions
• Prepare documentation required for sign-off / making decisions regarding tactical changes

Performance

• Ensure execution in alignment with divisional strategy
• Continuous performance monitoring and adjust strategy and actions to deliver targets

Reporting

• Report on a periodic basis relating to progress made within the function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects, as required

Job Requirements (Education, Experience and Competencies) 

Education:

• 4-year tertiary education in Information Technology, Computer Science, Engineering, Business Science or Business Finance
• Master’s in business administration is advantageous
• Preferred – Post Graduate Qualification –CISA/CISM/CRISK/ MBA/CA.SA/

Experience:

• At least 5 years of managing a Revenue Assurance and Fraud Management in a Global multi country environment
• 2-3 years’ experience within a Financial Services/ Fintech company environment
• Experience in data analysis and management, business performance management and/or reporting within the financial sector or banking industry
• Experience working in a medium to large organization
• Entrepreneurial spirit, self-driven and ability to motivate others
• Worked across diverse cultures and geographies
• Pan African multi-cultural experience is advantageous

Competencies:

Functional Knowledge:

• Business performance management/ measurement/ improvement and reporting
• Process & Control design & testing
• Business Activity Benchmarking/Survey
• Risk assessment and analysis
• Performance reporting
• Budgeting, forecasting, and planning
• Audit
• Risk Management techniques
• Compliance reporting
• Predictive analytics
• Incident management
• Qualitative and quantitative analysis
• Data Management
• Data engineering

Skills

• Analytics and Interpretation
• Strategic Thinking
• Organizational Agility
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Numerical
• Project Management
• People Management
• Executive Presentation

Behavioural Qualities

• Adaptable
• Complete candour
• Culturally aware
• Emotional Maturity
• Innovation
• Integrity
• Leadership
• Team Player