Manager: Risk - Fraud Strategy at Absa South Africa

Job Summary

• Implement and monitor proactive fraud prevention and detection measures during customer on-boarding or product on-boarding across Absa Retail and Business Banking ensuing fraud risks are minimized and are controlled on a proactive basis as well as implementing and monitoring fraud risk authentication strategies across Absa SA.

Job Description

Accountability: Strategy Management 

• Execution & monitoring of authentication fraud strategies
• Collaborate subject matter expertise to assess existing and emerging fraud threats
• Manage fraud strategy delivery within fraud risk appetite and industry trends
• Work with respective fraud teams and frontline to deliver preventative and detective fraud strategies

Accountability: Customer/Product Onboarding Risk and Control Management 

• Accountable for measuring the target risk in line within the customer or product on-boarding and customer authentication control framework and fraud strategy objectives
• Ensure process control-and-risk management practices that impact customer or product on-boarding, and customer authentication are well documented and understood by all role players within the control lifecycle
• Work with lines of defense and management assurance to scope control framework reviews and provide support
• Implement effective measures to track and implement corrective actions with lines of defence or assurance
• Ensure fraud risk management practices are compliant within regulations
• Implement the development of the key risk indicator scenarios impacting customer or product on-boarding and customer authentication process from a fraud perspective, weigh in on the likelihood of occurrence and potential impact and provide insights linked to industry benchmarks
• Measure the fraud control framework with key performance indicators to assess design and operational effectiveness
• Conduct Business specific fraud assurance activities, as required
• Present the fraud risk level position at various committees against risk targets agreed with business
• Act as key interface between Fraud Strategy, Fraud Analytics, Fraud Solutions, Forensics, and Insider Threat
• Contribute to a culture of customer excellence, that builds positive relationships and provides opportunities for feedback and exceptional service
• Engage proactively with key stakeholders

Accountability: Governance, Risk and Compliance

• Understand and manage risks and risk events (incidents) relevant to the job
• Ensure all activities and duties fully comply with regulatory requirements, the Enterprise Risk Management Framework and internal Policies and Standards.
• Ensure that all compliance, regulatory, governance or other risk standards are adhered to by all service providers and other stakeholders

Accountability: People and culture management

• Apply a collaborative style to create an engaging, enabling, and productive work climate and enable self-organised and customer focused multi-disciplinary colleagues to deliver on an outcomes-based performance basis.
• Achieve high performance through embedding formal development plans and informal coaching.
• Implement a robust knowledge management and agile learning system to support real-time learning

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)