Manager: Service (Edenvale) at Motus Holdings Limited

Main Purpose:                              

• Reporting to the Dealer Principal, the successful candidate will manage the service department to ensure productivity, efficiency and excellent customer service index scores. The Service Manager will manage cost and increase the profitability of the service department by ensuring workshop operating procedures and practices are adhered to and to maintain and improve Environmental, Health and Safety standards as regulated.

Specific Role Responsibilities    
Key performance areas:

• Exceed all targets and labour sale objectives through efficient workshop operations.
• Ensure efficient equipment control, assets control and fluent administration processes.
• Ensure the highest level of customer satisfaction and retention.
• Lead and manage the service team.
• Create and Leverage Collaborative Partnerships.
• Ensure compliance with the Original Equipment Manufacturer and Lindsay Saker  policies as well as industry guidelines.
• Achieve industry leading standards of customer care, process efficiency and cost control.

Job Knowledge

• Motor industry and Workshop management knowledge.
• People management.
• Business, Sales and Service Process knowledge.
• Professional & Technical Expertise in Vehicle Service & Repair Management.
• Job Related Skills:
• Proven track record in managing people and working on VWSA software systems.
• Computer skills, preferably MS work processing, Drive and preferable VWSA operating systems.
• Financial-reporting and forecasting skills.

Qualifications and Experience    
Job Experience:

• Min 10 years’ experience in automotive industry as Service Manager.

Education

• Recognised Motor Trade plus N6 or Technical Diploma.
• Recognised Management Diploma of Certificate.
• Industry related qualification (or working towards).
• VWSA Service Manager Qualification will be an advantage.

Minimum Qualifications:                  

• Higher Certificate and / or Advanced National (Vocational) Certificate with NQF Level

Skills and Personal Attributes    

• Initiative / Perseverance.
• Adaptability / Decisiveness.
• Interpersonal skills.
• Valuing servicing and Diversity.
• Conflict resolution.
• Customer Focus and Relationships.
• Communication Impact and Influencing.
• Brand Alignment.
• Positive thinking.
• Motor industry and Workshop management knowledge.
• People management.
• Business, Sales and Service Process knowledge.
• Professional & Technical Expertise in Vehicle Service & Repair Management.