Manager: Subsidy and Beneficiary at Housing Development Agency (HDA)

Key Performance Areas:

Data Management

• Develop, implement and manage systems to control and monitor:
• Receipt of information and documents from contractors relating to beneficiaries
• Quality of information and data
• Sorting of documents and data that has been received
• Capture of information of into various databases and spreadsheets
• Storage of documents and source data
• Tracking and resolving beneficiary queries
• Manage the quality of data that is captured into the database
• Manage the storage and safekeeping of source documents
• Manage duplication of source documents
• Manage the tracking and resolution of matters and queries arising from the helpdesk
• Design and implement database and spreadsheet formats

Reporting

• Define reports to be sourced from databases and spreadsheets on which data is captured
• Access information and compile reports as required
• Collate periodic reports as required, including Helpdesk Queries and other operational requirements

Liaison

• Liaise on outcomes from data collection and capturing with
• Local / provincial government departments
• Contractors
• Community Liaison Officers (regarding beneficiary)
• Liaise with Project Team and other stakeholders, including but not limited to the Department of Human Settlements and City of Cape Town, regarding information that requires correction or updating from beneficiaries
• Attend meetings as and when required

People Management

• Select, assign, lead and manage people
• Set clear objectives for self and others and measure achievements against these objectives through implementation of the performance management system
• Build and manage relationships with staff members
• Manage and support staff development
• Develop and manage the implementation of succession plans for key individuals and critical positions
• Implement the HDA HR policies and procedures as required
• Manage risks and address issues as they arise

Qualifications & Experience

• Relevant Post Matric certification / diploma
• Computer literacy
• Competence in Microsoft Office Suite (Outlook, Excel, Powerpoint and Word)
• 5-6 years’ experience in large administrative office. At least 2 years of this are at a staff supervisor level.
• Experience in housing construction and/or infrastructure based environment is preferred
• Experience in the delivery of affordable housing projects is preferable.