Purpose of the Role
- To lead and enhance the Warehousing and Refurbishment of equipment and devices ensuring availability of accurate finished and installation ready equipment, devices, products, and stock that is quality assured.
- To refurbish equipment and devices, establish secure storage inventory integrity, timely order fulfilment, enabling reliable device availability in a manner that supports customer experience and revenue growth through efficient and controlled distribution.
Job Context
Key Focus Areas
- Spear Headed Receipt, Warehousing and Refurbishment of Quality-Assured Inventory (20%)
- Refurbished and Quality-Assured Devices ready for deployment driving constant improvement and efficiencies
- Championed Warehousing, Quality Control, Inventory Control, Storage and Asset Protection (25%)
- Efficient Dispatch and Order Fulfilment Warrantied (20%)
- Compliance and SLA Performance Executed (15%)
- Stakeholder Management Enabled (10%)
- People Leadership, Capability and Team Performance Executed (10%)
Core Leadership & Behavioral Competencies
- Accuracy
- Planning
- Results oriented
- Devotion to quality
- Customer Focus
- Market oriented
- Performing Under Pressure
- Commercial Drive
- Dutifulness and Accountability
Technical / Proficiency Competencies
- Inventory and Warehouse Management
- Hardware Life Cycle Management
- Inventory control and reporting
- Inventory protection and safeguarding
- Logistics and Distribution Management
- Compliance, Risk and Asset Protection
- Deep knowledge of warehouse management systems (WMS)
- Knowledge of inventory management of equipment, devices, products, and stock
- Demand planning, forecasting, and stock optimization
- Supply Chain Coordination
- SLA Management
- Regulatory & Security Compliance (Payments / Hardware)
- Refurbishment, Testing & Quality Assurance Oversight.
Key Responsibilities
Warehousing & Inventory Management
- Implement effective receiving and warehousing processes
- Ensure quality assurance checks of all equipment and devices
- Ensure accurate recording and system capture of inventory
- Align inventory receipt with demand forecasts
- Improve turnaround times and throughput
Refurbishment & Quality Assurance
- Apply refurbishment processes and standards
- Guarantee adherence with inspection, testing, and assessment policies
- Manage repair, replacement, and restoration of devices
- Ensure compliance with security and regulatory standards
Storage, Control & Asset Protection
- Implement safe and secure storage practices
- Establish accurate real-time inventory tracking and audits
- Ensure compliance with OHSA and internal policies
- Manage risk controls to prevent loss, theft or damage
Dispatch & Fulfilment
- Validate efficient picking, packing and dispatch processes
- Coordinate dispatch activities based on SLA requirements
- Monitor performance, accuracy and turnaround times
Compliance & SLA Performance
- Ensure operations support SLA requirements and installation timelines
- Implement SOPs and continuous improvement initiatives
- Maintain compliance with regulations and audit requirements
Stakeholder Management
- Communicate inventory availability and risks
- Align supply, demand, and service delivery
- Coordinate cross-functional teams
People Leadership
- Manage team performance and productivity
- Build a high-performance, customer-focused culture
- Provide coaching, development and succession planning.
Management Accountability
- Number of direct reports: 2
- Number of indirect reports: TBA
Qualifications & Experience
Minimum qualification:
- Bachelor’s degree in supply chain management, Logistics, or Business Administration
Minimum job-related experience:
- 5 years’ experience in warehousing, logistics, or supply chain operations
- Leadership experience in fast-paced environments (banking, fintech, financial services advantageous)
- Experience managing high-value, high-volume inventory environments
- Proven track record in inventory control, warehouse optimization, and dispatch operations
Certifications
- Certified Supply Chain Professional
Knowledge Requirements
Systems
- Warehouse Management Systems (WMS)
- Enterprise Resource Planning (ERP) / inventory tracking systems
- Dispatch / logistics systems
Processes
- Inventory control and stock management
- Warehousing and storage practices
- Dispatch and fulfilment processes
- SLA management
- Compliance and asset control processes
Compliance & Requirements
- Occupational Health and Safety Act (OHSA)
- Office and warehouse-based role
- May require travelling
Closing Date 31 July 2026
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