Lesaka empowers underserviced Southern African consumers and merchants to fulfil their potential by delivering innovative financial services and other business services focussed on their specific needs.
Read more about this company
Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
Closing Date 31 July 2026
go to method of application »
Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
Closing Date 31 July 2026
go to method of application »
Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
Closing Date 31 July 2026
go to method of application »
Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
Closing Date 31 July 2026
go to method of application »
Job Description
- As our Group SOX Control Analyst, you’ll play a key role in supporting the execution of the Group's Sarbanes-Oxley (SOX) compliance programme by assisting in the design, documentation, testing and monitoring of Internal Controls over Financial Reporting (ICFR). Working closely with the Group SOX Controller and business stakeholders, you will help identify and assess financial reporting risks, evaluate controls, support audit activities, and contribute to the continuous improvement of the control environment.
- This role provides operational and analytical support across all financial SOX controls including but not limited to, Information Produced by the Entity (IPE), and SOX-related project activities.
Risk Assessment & Scoping
- Identify and assess key financial reporting risks.
- Assist with the annual SOX scoping and risk assessment exercises
- Control Design & Framework Enhancement
- Support the design and implementation of controls aligned to COSO and PCAOB principles
- Review control design to ensure sufficient precision to mitigate financial reporting risks
- Assess the adequacy of existing control structures and recommend improvements
- Drive continuous improvement of the SOX control framework
- Support the integration of controls into new systems, processes, or business initiatives
SOX Assessments and Testing
- Perform Design Effectiveness (DE) and Operating Effectiveness (OE) testing of SOX controls to assess whether controls are implemented as designed and operating effectively across the Group
- Assess the SOX implications of changes due to Accounting or regulatory updates, Process or policy changes, System implementations or enhancements or Organisational restructuring.
- Prepare high-quality audit working papers and maintain complete supporting documentation.
- Partner with stakeholders to ensure controls evolve alongside business changes
- Track testing progress and follow up on outstanding evidence with control owners.
- Documenting testing exceptions, assess control deficiencies/observations, including root cause analysis and support practical and sustainable remediation actions that mitigate financial reporting risks.
- Monitor remediation activities and validate corrective actions where required, including remediation testing.
- Collaborate with control owners to reinforce expectations around control execution and documentation quality.
Governance & Audit Support
- Prepare documentation for walkthroughs and control discussions.
- Updating and maintaining Process Narratives/Process Flow Charts and Risk and Control Matrices (RACMs).
- Liaise with IT Control teams regarding dependencies between IT General Controls, IT Automated Controls and Business Process Controls.
- Maintain documentation standards and version control.
- Assist with periodic SOX reporting and dashboard preparation.
- Support external and internal audit requests
- Coordinate evidence requests
Continuous Improvement
- Review and enhance documentation to ensure consistency and clarity across the Group
- Identify opportunities to improve and standardise SOX processes and documentation across business units/entities.
- Support the development of templates, checklists, and standard operating procedures.
- Assist with maintaining process documentation and knowledge repositories.
- Contribute to automation and data analytics initiatives that improve SOX testing and reporting efficiency.
- Keep up to date with changes in SOX, COSO, PCAOB, and emerging financial reporting risks.
- Provide insights into control effectiveness and programme maturity
- Promote awareness of controls best practices across the organisation
Qualifications
- Bachelor’s degree in Accounting/ Finance/ Internal Auditor a related field.
- CIA/CA (SA) certification will be advantageous.
Experience
- 2–4 years' proven experience in SOX compliance, External Audit, Internal Audit or Financial Controls.
- Experience performing SOX Controls testing.
- Exposure to financial reporting processes, Information Produced by the Entity (IPE), SOX documentation and control deficiency evaluation.
- Experience working with audit documentation or GRC tools (e.g Optro/Workivia/SAP).
- Exposure to ERP systems such as Microsoft Dynamics, Sage, or similar platforms would be advantageous.
Technical Skills
Knowledge of:
- PCAOB Auditing Standards.
- Internal Control Over Financial Controls (ICFR)
- SOX Section 404 requirements.
- COSO Internal Control Framework.
- Risk assessment methodologies
- Financial statement assertions
- Control deficiency evaluation
- Information Produced by the Entity (IPE).
- Microsoft Office Suite (Excel, Word, PowerPoint).
- Audit management platforms.
- Experience with ERP systems and SOX tools (e.g., Workiva, Optro, PowerBI, etc.)
Behavioural Competencies
- Strong analytical and problem-solving skills.
- Excellent attention to detail.
- Strong organisational and planning abilities.
- Good written and verbal communication skills.
- Ability to build positive working relationships with stakeholders.
- Ability to work independently while knowing when to escalate matters.
- Willingness to learn and continuously improve.
- Adaptable and able to work effectively in a fast-paced environment.
- High level of integrity, professionalism, and accountability.
Closing Date 31 July 2026
go to method of application »
Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
Closing Date 31 July 2026
go to method of application »
Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
Closing Date 31 July 2026
go to method of application »
Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
Closing Date 31 July 2026
go to method of application »
Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
Closing Date 31 July 2026
go to method of application »
Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
Closing Date 31 July 2026
go to method of application »
Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
Closing Date 31 July 2026
go to method of application »
Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
Closing Date 31 July 2026
go to method of application »
Job Description
- The Lesaka group spans various entities in South Africa, as well as other African jurisditions. The holding company is incorporated in Florida, USA with a primary listing of NASDAQ and a secondary listing of the JSE. The Company Secretarial function supports a complex, multi-entity governance environment with stringent regulatory and compliance requirements.
- The primary objective of this role is to provide administrative, statutory and governance support to the Group Company Secretary and the broader Company Secretariat function.
- The role assists in ensuring that group entities comply with applicable statutory, regulatory and governance requirements, and supports the effective administration of board and committee processes.
- This is an administrative company secretarial role, positioned at Officer level because it requires practical experience, sound drafting ability, strong system exposure and the ability to work under pressure in a high-volume environment.
Key responsibilities
- Assist with the preparation and coordination of board and committee meetings, including compiling agendas and board packs, circulating meeting materials, and managing logistics.
- Maintain and update board and committee records, including minutes, resolutions, attendance registers, and action trackers.
- Support the preparation of draft minutes and ensure accurate recording, review and filing of meeting outcomes.
- Maintain statutory registers and company records for all group entities, including directors, shareholders and shareholding changes.
- Assist with the preparation and submission of CIPC filings and other regulatory submissions, including annual returns, director changes and related corporate actions.
- Maintain accurate and up-to-date entity records on company secretarial systems, including ProfSoft or equivalent systems.
- Coordinate the execution of resolutions and other governance documentation.
- Assist with the administration of shareholder meetings, including preparation of notices and supporting documentation.
- Ensure proper filing, storage and version control of governance and statutory documents.
- Track and follow up on board and committee action items and governance deadlines.
- Liaise with internal stakeholders, directors' offices, auditors and external service providers on administrative and coordination matters.
- Support clean-up of legacy records, historical company secretarial information, statutory registers and governance documentation.
- Provide general administrative and secretarial support to the Group Company Secretary and Company Secretariat function
Systems Experience
The candidate must have practical experience using, or meaningful exposure to, the following systems and portals:
- ProfSoft
- Diligent Boards
- SharePoint
- Microsoft 365
- DocuSign
- CIPC eServices
- Companies Registry portals (regional jurisdictions)
Qualifications and Experience
- A relevant diploma, certificate or degree in Law, Governance, Business Administration, Commerce or a related field.
- 1–4 years' experience in a company secretarial, legal, governance, compliance or administrative support role. Candidates with stronger practical company secretarial administration experience may also be considered.
- Practical exposure to company secretarial practices, statutory filings and corporate governance administration is required.
- Experience working with CIPC processes and filings is required.
- Hands-on experience working with company secretarial systems, preferably ProfSoft, is required.
- Experience with board portal systems, preferably Diligent Boards, is required.
- Experience drafting meeting minutes, resolutions and formal governance documentation is required.
- Experience working with legacy records, high volumes of documentation or record clean-up projects will be advantageous.
Competencies
- Excellent command of English, including professional writing, grammar, spelling and proofreading.
- Strong typing skills and the ability to prepare accurate documents under time pressure.
- Strong attention to detail and a high level of accuracy.
- Excellent organisational and administrative skills.
- Ability to manage multiple tasks and meet deadlines in a fast-paced, high-pressure environment.
- Strong minute-taking and document drafting capability.
- High level of professionalism, discretion and confidentiality.
- Ability to interact effectively with senior stakeholders, including board members and executives.
- Proactive, reliable and accountable, with strong follow-through.
- Strong document management and record-keeping discipline.
- Ability to work both independently and as part of a team.
- Solution-oriented mindset and willingness to learn and develop within the governance environment.
Closing Date 03 August 2026
go to method of application »
Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
Closing Date 31 July 2026
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Job Purpose
- Representing Lesaka Financial Services with a high level of integrity and professionalism
- Effectively coordinate sales activities (campaigns) across the Area linked to business planning and group strategies and ensure alignment across markets, i.e., market nuances, trends & insights, campaign timing & implementation are market relevant.
- Enable execution of national and Area tactical plans. Oversee the Operations and Sales functions of an Area while delivering superior customer service
- Translate customer experience information including customer experience trends (complaints) to ensure appropriate solution development to prevent recurrent and improve overall customer experience.
- Ensure established policies and procedures are followed. Make regular business development calls to solicit new business or improve services to existing clients.
- Responsible for general maintenance of the Distribution mix in the area, ensuring safety and security of customers, employees and branch assets by following and enforcing all security procedure.
- Possessing a work ethic that include neatness and punctuality.
Key Responsibilities
Customer
- Ensures that several capabilities i.e., distribution, merchant, stores are integrated to drive customer outcomes.
- Ensures respective areas within own area leverage local market knowledge and a local market mind-set. accountability for performance by identifying and capitalising on market opportunities to deliver a multi-channel customer experience and cross product growth.
- Ensures that non- profitable customers are reviewed and that measures are put in place to improve profitability either by improving product penetration or by reducing cost to serve through influenced behaviour changes or by changing the service and sales strategies within the broader business.
- Proactively promote collaboration platforms to realize opportunities for sales performance and sales process improvements across channels and markets.
- Ensure the effective coordination and implementation of channel migration and adoption plans within the Area to ensure optimal application and utilization of frontline roles Referring matters outside the operational mandate to the team leader.
People
- Actively grows and develops the teams to continuously and competitively improve sales and service delivery and community development across Area.
- Drives multiskilling to promote universal banking capabilities.
- Develops talent in line with business strategy.
- Empowers employees to fulfil the local objectives.
- Integrates and ensures delivery of enabling functions.
- Coaches and develops staff to meet customer demand.
Finance
- Drives delivery of the financial objectives of the business.
- Drives focus areas for the respective areas based on their unique local market conditions.
- Monitors and reports on the adherence, achievement, and variances of the business objectives (e.g., actual versus planned; achievement of market share growth, cost control, budget goals,etc.).
- Keeps abreast of financial and economic developments as well as competitor activities Monitor’s recovery of all revenue (e.g., pricing related fees, initiation fees, reviews fees, monitoring reversals
Process, Risk, Regulatory & Compliance
- Ultimate point of orchestration for all internal operations ecosystem stakeholders for the area, i.e., ATM & Cash, IT, Processes, infrastructure, OHS Compliance, FICA & FAIS.
- Ensures overall adherence to all operational standards, legislation, etc.
- Monitors changes in legislation, regulations, initiatives and relevant industry practices and alerts Branch Managers accordingly.
- Escalate Business Area risk and compliance related matters.
- Ensures that new methods are explored and adopted in response to changing conditions.
- Ensures that updates on policy documents and relevant platforms are updated in line with product and compliance changes.
- Ensures all business processes related to systems, sales, and service are continuously monitored and updated in line with compliance requirements.
- Ensures that product training material is in place for all products and updated when changes are made to the products.
- Ensure that all staff complete compliance training.
Key performance measure
- Achievement of Financial key drivers NIR, NII, Loans& Funeral Plan revenue growth. Cost to income ratios and Self-service channel Revenue growth.
- Meet the sales targets agreed for the Area (daily, monthly)
- Develops talent in line with business strategy.
- Empowers employees to fulfil the local objectives regarding customer experience, people management and engagement.
- Coaches and develops staff to meet customer demand at a provincial level.
- Satisfactory Audit findings and no repeat Audit findings.
Qualifications and Experience
- B Degree in Banking/ Risk / Commerce or equivalent NQF 7 qualifications
- 5-8 years Retail banking experience that includes management responsibilities, strong team leadership.
Knowledge, Skills & Abilities Required
Problem Solving Leadership
- The ability to analyse- and quickly grasp the implications of a situation, relating data from different sources, critically evaluating and integrating information/facts, and diagnosing a problem.
Results Orientation
- The ability to set ambitious goals maintain a bias for action, drive delivery and take accountability for the outcome.
Customer Focus
- Extensive understanding of best practices for a customer focused culture and the management of customer experiences.
Business Acumen
- The ability to understand financial and economic concepts/drivers; to identify, create and/or exploit opportunities.
Innovation Leadership
- Demonstrates ingenuity and curiosity to do things better and fosters an environment of disruptive thinking and action Collaboration and Influencing
- Ability to build an extensive collaborative network amongst different stakeholders within and externally of the organization (at the most senior levels) that supports the achievement of business goals Strategic Capability
- The ability to continuously evaluate and redirect business strategy and value proposition thereby promoting the competitive viability of the organisation.
- Inspirational People Leadership
The ability to build, inspire, and develop teams towards high performance.
- Effectively lead the team to deliver against strategic business outcomes, leveraging appropriate people management practices (across employee lifecycle) & team process to ensure effectiveness.
- Actively coach and develop team members and establish coaching routines to do this effectively.
- Ensure the effective engagement of staff, coach and guide the leadership team to effectively engage and develop their staff.
- Ensure the organization is representative of the markets we serve and embrace diversity as a competitive advantage
Financial accountability
- Sales budgets
- Operational budget
- Cost Management
- Risk Management
Conditions of employment
- No Criminal records
- Clear credit record
- A valid driver’s license and own vehicle is required
- Clear criminal and credit record
- Contactable via own mobile phone
Closing Date 03 August 2026
go to method of application »
Job Purpose
- To lead and grow Lesaka EasyPay's Sales & Distribution operations within an allocated province by driving customer acquisition, revenue generation, customer retention, operational excellence, and market penetration across all products and services.
- The Provincial Head is accountable for achieving Lesaka EasyPay's sales, profitability, customer growth, and strategic objectives within the province through effective leadership and execution.
- The role is responsible for expanding Lesaka EasyPay's provincial footprint, driving customer acquisition, increasing product utilisation, strengthening stakeholder relationships, and ensuring sustainable revenue growth across all distribution channels.
Key Roles and Responsibilities
Sales Leadership and Business Growth
- Develop and execute provincial sales and distribution strategies aligned to national business objectives.
- Deliver provincial sales, revenue, and profitability targets.
- Drive customer acquisition, retention, and portfolio growth across all products and services.
- Identify and pursue growth opportunities within targeted markets and communities.
- Drive increased product penetration and utilisation within existing customer bases.
- Monitor competitor activities and market trends to identify opportunities and risks.
- Ensure consistent execution of sales campaigns, promotions, and strategic initiatives.
- Build and maintain strong relationships with key customers, stakeholders, community leaders, and business partners.
- Develop and implement action plans to address underperforming areas and improve overall provincial performance.
- Ensure effective management of the sales pipeline to support sustainable growth.
Operational Excellence
- Ensure effective execution of operational standards across all regions and teams within the province.
- Drive operational efficiency and service excellence.
- Monitor customer service standards and implement corrective actions where necessary.
- Ensure adherence to all operational policies, procedures, and service delivery frameworks.
- Resolve escalated operational matters impacting business performance.
- Ensure optimal utilisation of resources across the province.
- Drive continuous process improvement initiatives to enhance productivity and customer experience.
- Monitor operational performance metrics and implement improvement plans where required.
People Management and Leadership
- Create and maintain a high-performance culture.
- Lead, motivate, coach, and develop Area Managers and provincial teams.
- Drive employee engagement and foster a culture of accountability.
- Build leadership capability and succession pipelines across the province.
- Conduct regular performance reviews and development discussions.
- Ensure performance management processes are applied consistently and fairly.
- Identify training and development requirements and implement appropriate interventions.
- Promote collaboration, innovation, and continuous improvement.
- Ensure compliance with company values, policies, and behavioural standards.
- Manage workforce planning and resource requirements effectively.
Stakeholder Management
- Maintain strong working relationships with internal stakeholders to ensure alignment and delivery of business objectives.
- Engage with key customers, strategic partners, community stakeholders, and business forums to support growth initiatives.
- Represent Lesaka EasyPay in provincial engagements and stakeholder forums.
- Resolve escalated customer and stakeholder concerns effectively.
- Foster collaboration between Sales, Operations, Compliance, Finance, Human Resources, Marketing, and Product teams.
- Identify opportunities to strengthen partnerships that support sales growth and customer value.
Financial Management
- Manage provincial sales and operating budgets.
- Drive sustainable revenue growth and profitability.
- Monitor budget utilisation and cost efficiencies.
- Review provincial financial performance and implement corrective actions where required.
- Contribute to annual planning, forecasting, and budgeting processes.
- Ensure effective allocation of resources to maximise returns and productivity.
- Drive financial discipline and accountability across the province.
- Continuously assess performance against financial targets and strategic objectives.
Risk, Governance and Compliance
- Ensure compliance with all applicable regulatory, legislative, and company requirements.
- Promote a strong risk and governance culture across the province.
- Ensure all employees complete mandatory compliance and regulatory training.
- Monitor adherence to internal controls, policies, and procedures.
- Manage and resolve escalated compliance and risk-related matters.
- Support internal and external audit processes.
- Ensure implementation and closure of audit findings within agreed timelines.
- Maintain adherence to FAIS, FICA, POPIA, AML, and other applicable regulatory requirements.
- Minimise operational, financial, and reputational risk through effective governance practices.
Key Result Areas (KRAs)
KRA 1: Sales and Revenue Growth (40%)
Key Deliverables
- Achievement of provincial sales targets.
- Revenue growth against budget.
- Customer acquisition and retention targets achieved.
- Increased product adoption and utilisation.
- Growth in provincial market share.
Measures
- Sales target achievement (%)
- Revenue growth (%)
- New customer acquisition
- Customer retention levels
- Product penetration metrics
- Market share growth
KRA 2: Operational Excellence (10%)
Key Deliverables
- Effective execution of operational standards.
- Improved service delivery and customer experience.
- Reduction in operational inefficiencies.
- Achievement of service level standards.
Measures
- Operational performance scorecards
- Customer complaints and resolutions
- SLA adherence
- Productivity measures
- Quality assurance outcomes
KRA 3: People Management and Leadership (15%)
Key Deliverables
- Improved employee engagement.
- Effective talent management and succession planning.
- Achievement of performance management objectives.
- Team capability development.
Measures
- Employee engagement scores
- Performance review completion
- Staff turnover rates
- Training and development completion
- Succession readiness
KRA 4: Financial Management (15%)
Key Deliverables
- Budget adherence.
- Cost management.
- Profitability improvement.
- Effective resource utilisation.
Measures
- Budget variance
- Cost-to-income performance
- Productivity ratios
- Profitability measures
- Resource utilisation metrics
KRA 5: Risk, Compliance and Governance (10%)
Key Deliverables
- Compliance with regulatory requirements.
- Positive audit outcomes.
- Effective risk management.
- Timely closure of audit findings.
Measures
- Audit outcomes
- Compliance scores
- Regulatory breaches
- Resolution of audit actions
- Mandatory training completion
KRA 6: Stakeholder Management (10%)
Key Deliverables
- Strong stakeholder relationships.
- Effective cross-functional collaboration.
- Positive customer and stakeholder feedback.
- Strategic partnership development and maintenance.
Measures
- Stakeholder satisfaction
- Customer satisfaction indicators
- Strategic initiative implementation
- Quality of stakeholder engagement
- Internal collaboration effectiveness
Internal and External Relationships
Internal Relationships
- Executive Leadership Team
- Sales & Distribution
- Finance
- Human Resources
- Operations
- Risk & Compliance
- Product Teams
- Marketing
- Technology
- Customer Experience
External Relationships
- Customers
- Strategic Partners
- Community Stakeholders
- Industry Associations
- Service Providers
- Business Forums
- Retailers
Qualifications
Minimum
- Bachelor's Degree in Business Management, Commerce, Finance, Economics, Marketing, or a related field.
Preferred
- Postgraduate Qualification.
- MBA or Master's Degree.
- RE5 and FAIS-related qualifications where applicable.
Knowledge
- Sales and Distribution Management
- Financial Services Industry
- Customer Experience Management
- Strategic Planning
- Financial Management
- Risk and Compliance Management
- Data Analysis and Reporting
- Leadership and People Management
Experience
- 8–10 years' experience within financial services, fintech, banking, payments, lending, or related commercial environments.
- Minimum 5 years' experience in a senior sales leadership role.
- Experience managing geographically dispersed teams.
- Proven track record of delivering sustainable revenue growth, customer acquisition, and market expansion.
- Experience managing budgets and business performance.
- Strong stakeholder engagement and relationship management experience.
Conditions of Employment
- Valid driver's licence.
- Own reliable vehicle.
- Clear criminal and credit record.
- Ability to travel extensively within the province.
- Availability to work extended hours when business requirements demand.
Closing Date 05 August 2026
go to method of application »
Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
Closing Date 05 August 2026
go to method of application »
Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
Closing Date 05 August 2026
go to method of application »
Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
Closing Date 05 August 2026
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Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
Closing Date 05 August 2026
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Job Description
Key Performance Areas
- Accountable for the team in the EasyPay Everywhere Branches.
- Builds and develops resources and environment to enable the team to achieve desired objectives.
- Manage and Supports Sales and Service consultants
- Responsible for the facilitation of the team’s outcome.
- Target Setting and responsible for staff achieving of Targets
Customer
- Ensures that the team attends to customers, understands what matters to the customers and effectively delivers against those demands.
- Ensure that the team takes ownership of every demand and provides customers with immediate responses.
- Proactively conduct needs analyses at every customer interaction and identify sales opportunities and provide solutions accordingly.
People
- Manages staff leave, hours of work, overtime and movement of staff to proactively source new business.
- Coaches upskills and support staff to achieve their individual and collective sales targets.
- Put proactive sales plans and ensure that plans are clearly defined, and the team is aligned and ensure swift execution and measure the output.
Finance
- Manage staff overtime, Manage Fleet costs for vehicles used for proactive sales activities.
- Ensure that the team produces the required financial outcomes by achieving the set sales targets. (EPE enrolments and Activations)
- Implement cost containment measures to closely manage business/operational expense such as stationery costs, maintenance and replacement of office equipment, office refreshments/groceries, etc. thereby preventing any wasteful expenditure in the Branches
Process, Risk, Regulatory & Compliance
- Ensure that the sales team adheres to the processes and procedures.
- Ensure that the Staff Manual is made available to staff and that it is read and understood by all staff.
- Ensure full compliance of all new business at origination.
Qualifications
- National Diploma/NQF level 6 qualification in Business Studies or equivalent.
Experience
- 5 / 7 years of sales experience from Banking or Financial Services environment, 3 of which must have been in the leadership role.
- Report Writing, Computer Literacy, MS word, Excel, PowerPoint, Outlook
The successful applicant must
- Be able to lead, motivate, and inspire the team to be engaged and committed to their job and be driven to achieve success.
- Knowledge of banking services and what is being offered in the market.
- Business acumen and business management skills
Closing Date 06 August 2026
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Purpose of the Role
- The Area Lead is responsible for spearheading and optimising field service operations across the region, including area coordination, inventory control, fulfilment, and on-site merchant service delivery.
- This includes managing installations, configuration, support, and technician enablement, ensuring a high-quality, consistent, and scalable service that maximises device uptime, merchant satisfaction, and revenue continuity.
Key Responsibilities
Installations & Fulfilment Coordination (30%)
- Mobilise installations to meet merchant demand and SLA requirements
- Schedule and manage field technicians aligned to capacity and productivity planning
- Ensure availability of devices, stock, and boot stock
- Monitor and analyse field data to improve efficiency and service delivery
- Ensure compliance with policies, procedures, and regulatory requirements
Repairs, Troubleshooting & Upgrades (15%)
- Deliver data-driven planning for repairs and upgrades
- Ensure adherence to SLAs, regulations, and standards
- Drive predictive maintenance to minimise merchant disruption
Systems & Software Management (20%)
- Plan and execute operating system and software upgrades
- Support continuous merchant lifecycle maintenance and optimisation
- Manage area P&L, ensuring cost control across Capex and Opex
Stakeholder & Supplier Management (15%)
- Collaborate with Supply Chain, Warehousing, and Procurement
- Partner with Sales, Customer Care, Product, and Operations teams
- Provide feedback from field insights to improve products and services
- Manage vendor performance and SLA adherence
Equipment & Asset Management (10%)
- Coordinate returns and recovery of retired equipment
- Ensure proper tracking, registration, and compliance of assets
People Leadership (10%)
- Build and lead a high-performing field services team
- Ensure resource availability and operational readiness
- Drive training, development, and performance management
- Ensure service coverage across weekends, holidays, and after-hours
Management Accountability
- Direct Reports: 2
- Indirect Reports: TBC
Qualifications & Experience
Minimum Requirements:
- Technical Diploma (Electrical, Electronic, Mechanical Engineering or similar)
- 3–5 years’ experience leading field operations in payments, fintech, banking, or mobile money
- Proven experience in field service installation environments
Advantageous:
- ITIL or related certifications
- OEM / technical certifications
- Valid driver’s license
Technical Competencies
- Installation planning & demand forecasting
- Troubleshooting and diagnostic capability
- IoT and network connectivity understanding
- Device lifecycle and inventory management
- Reverse logistics and refurbishment processes
- Supplier and SLA management
- Payments industry compliance (PCI DSS, etc.)
Behavioural Competencies
- Results-driven and performance-focused
- Strong planning and coordination skills
- Customer-centric mindset
- Collaborative and team-oriented
- Strong leadership and decision-making ability
- Ability to perform in a high-pressure environment
- Strong situational awareness
Compliance Requirements
- Occupational Health and Safety Act (OHSA)
- Consumer Protection Act (CPA)
- PCI DSS Compliance Standards
Work Conditions
- Daily travel within the region, including remote areas
- May require national travel
Closing Date 31 July 2026
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Purpose of the Role
- To lead and enhance the Warehousing and Refurbishment of equipment and devices ensuring availability of accurate finished and installation ready equipment, devices, products, and stock that is quality assured.
- To refurbish equipment and devices, establish secure storage inventory integrity, timely order fulfilment, enabling reliable device availability in a manner that supports customer experience and revenue growth through efficient and controlled distribution.
Job Context
Key Focus Areas
- Spear Headed Receipt, Warehousing and Refurbishment of Quality-Assured Inventory (20%)
- Refurbished and Quality-Assured Devices ready for deployment driving constant improvement and efficiencies
- Championed Warehousing, Quality Control, Inventory Control, Storage and Asset Protection (25%)
- Efficient Dispatch and Order Fulfilment Warrantied (20%)
- Compliance and SLA Performance Executed (15%)
- Stakeholder Management Enabled (10%)
- People Leadership, Capability and Team Performance Executed (10%)
Core Leadership & Behavioral Competencies
- Accuracy
- Planning
- Results oriented
- Devotion to quality
- Customer Focus
- Market oriented
- Performing Under Pressure
- Commercial Drive
- Dutifulness and Accountability
Technical / Proficiency Competencies
- Inventory and Warehouse Management
- Hardware Life Cycle Management
- Inventory control and reporting
- Inventory protection and safeguarding
- Logistics and Distribution Management
- Compliance, Risk and Asset Protection
- Deep knowledge of warehouse management systems (WMS)
- Knowledge of inventory management of equipment, devices, products, and stock
- Demand planning, forecasting, and stock optimization
- Supply Chain Coordination
- SLA Management
- Regulatory & Security Compliance (Payments / Hardware)
- Refurbishment, Testing & Quality Assurance Oversight.
Key Responsibilities
Warehousing & Inventory Management
- Implement effective receiving and warehousing processes
- Ensure quality assurance checks of all equipment and devices
- Ensure accurate recording and system capture of inventory
- Align inventory receipt with demand forecasts
- Improve turnaround times and throughput
Refurbishment & Quality Assurance
- Apply refurbishment processes and standards
- Guarantee adherence with inspection, testing, and assessment policies
- Manage repair, replacement, and restoration of devices
- Ensure compliance with security and regulatory standards
Storage, Control & Asset Protection
- Implement safe and secure storage practices
- Establish accurate real-time inventory tracking and audits
- Ensure compliance with OHSA and internal policies
- Manage risk controls to prevent loss, theft or damage
Dispatch & Fulfilment
- Validate efficient picking, packing and dispatch processes
- Coordinate dispatch activities based on SLA requirements
- Monitor performance, accuracy and turnaround times
Compliance & SLA Performance
- Ensure operations support SLA requirements and installation timelines
- Implement SOPs and continuous improvement initiatives
- Maintain compliance with regulations and audit requirements
Stakeholder Management
- Communicate inventory availability and risks
- Align supply, demand, and service delivery
- Coordinate cross-functional teams
People Leadership
- Manage team performance and productivity
- Build a high-performance, customer-focused culture
- Provide coaching, development and succession planning.
Management Accountability
- Number of direct reports: 2
- Number of indirect reports: TBA
Qualifications & Experience
Minimum qualification:
- Bachelor’s degree in supply chain management, Logistics, or Business Administration
Minimum job-related experience:
- 5 years’ experience in warehousing, logistics, or supply chain operations
- Leadership experience in fast-paced environments (banking, fintech, financial services advantageous)
- Experience managing high-value, high-volume inventory environments
- Proven track record in inventory control, warehouse optimization, and dispatch operations
Certifications
- Certified Supply Chain Professional
Knowledge Requirements
Systems
- Warehouse Management Systems (WMS)
- Enterprise Resource Planning (ERP) / inventory tracking systems
- Dispatch / logistics systems
Processes
- Inventory control and stock management
- Warehousing and storage practices
- Dispatch and fulfilment processes
- SLA management
- Compliance and asset control processes
Compliance & Requirements
- Occupational Health and Safety Act (OHSA)
- Office and warehouse-based role
- May require travelling
Closing Date 31 July 2026
go to method of application »
Purpose of the Role
- To lead and enhance the Warehousing and Refurbishment of equipment and devices ensuring availability of accurate finished and installation ready equipment, devices, products, and stock that is quality assured.
- To refurbish equipment and devices, establish secure storage inventory integrity, timely order fulfilment, enabling reliable device availability in a manner that supports customer experience and revenue growth through efficient and controlled distribution.
Job Context
Key Focus Areas
- Spear Headed Receipt, Warehousing and Refurbishment of Quality-Assured Inventory (20%)
- Refurbished and Quality-Assured Devices ready for deployment driving constant improvement and efficiencies
- Championed Warehousing, Quality Control, Inventory Control, Storage and Asset Protection (25%)
- Efficient Dispatch and Order Fulfilment Warrantied (20%)
- Compliance and SLA Performance Executed (15%)
- Stakeholder Management Enabled (10%)
- People Leadership, Capability and Team Performance Executed (10%)
Core Leadership & Behavioral Competencies
- Accuracy
- Planning
- Results oriented
- Devotion to quality
- Customer Focus
- Market oriented
- Performing Under Pressure
- Commercial Drive
- Dutifulness and Accountability
Technical / Proficiency Competencies
- Inventory and Warehouse Management
- Hardware Life Cycle Management
- Inventory control and reporting
- Inventory protection and safeguarding
- Logistics and Distribution Management
- Compliance, Risk and Asset Protection
- Deep knowledge of warehouse management systems (WMS)
- Knowledge of inventory management of equipment, devices, products, and stock
- Demand planning, forecasting, and stock optimization
- Supply Chain Coordination
- SLA Management
- Regulatory & Security Compliance (Payments / Hardware)
- Refurbishment, Testing & Quality Assurance Oversight.
Key Responsibilities
Warehousing & Inventory Management
- Implement effective receiving and warehousing processes
- Ensure quality assurance checks of all equipment and devices
- Ensure accurate recording and system capture of inventory
- Align inventory receipt with demand forecasts
- Improve turnaround times and throughput
Refurbishment & Quality Assurance
- Apply refurbishment processes and standards
- Guarantee adherence with inspection, testing, and assessment policies
- Manage repair, replacement, and restoration of devices
- Ensure compliance with security and regulatory standards
Storage, Control & Asset Protection
- Implement safe and secure storage practices
- Establish accurate real-time inventory tracking and audits
- Ensure compliance with OHSA and internal policies
- Manage risk controls to prevent loss, theft or damage
Dispatch & Fulfilment
- Validate efficient picking, packing and dispatch processes
- Coordinate dispatch activities based on SLA requirements
- Monitor performance, accuracy and turnaround times
Compliance & SLA Performance
- Ensure operations support SLA requirements and installation timelines
- Implement SOPs and continuous improvement initiatives
- Maintain compliance with regulations and audit requirements
Stakeholder Management
- Communicate inventory availability and risks
- Align supply, demand, and service delivery
- Coordinate cross-functional teams
People Leadership
- Manage team performance and productivity
- Build a high-performance, customer-focused culture
- Provide coaching, development and succession planning.
Management Accountability
- Number of direct reports: 2
- Number of indirect reports: TBA
Qualifications & Experience
Minimum qualification:
- Bachelor’s degree in supply chain management, Logistics, or Business Administration
Minimum job-related experience:
- 5 years’ experience in warehousing, logistics, or supply chain operations
- Leadership experience in fast-paced environments (banking, fintech, financial services advantageous)
- Experience managing high-value, high-volume inventory environments
- Proven track record in inventory control, warehouse optimization, and dispatch operations
Certifications
- Certified Supply Chain Professional
Knowledge Requirements
Systems
- Warehouse Management Systems (WMS)
- Enterprise Resource Planning (ERP) / inventory tracking systems
- Dispatch / logistics systems
Processes
- Inventory control and stock management
- Warehousing and storage practices
- Dispatch and fulfilment processes
- SLA management
- Compliance and asset control processes
Compliance & Requirements
- Occupational Health and Safety Act (OHSA)
- Office and warehouse-based role
- May require travelling
Closing Date 31 July 2026
go to method of application »
Purpose of the Role
- To spear head and optimize field services responsible for teams and on-site merchant service delivery, including installation, configuration, support, and training, ensuring high-quality, consistent, and efficient service that maximizes device uptime, merchant satisfaction, and revenue continuity.
Job Context
Key Focus Areas
- Mobilized end to end Field Services Delivery and Installations in line with Field Services Strategy and Operational Requirements (30%)
- Spear headed Field Service equipment troubleshooting, replacement and upgrades of equipment and devices (15%)
- Enhanced field service operating systems and processes and software upgrades (20%)
- Effective supplier and stakeholder management (15%)
- Safe guarded equipment and device returns from merchants ensuring stock accountability (10%)
- People Leadership, capability, and team performance (10%)
Core Leadership & Behavioral Competencies
- Accuracy
- Planning and coordination
- Results oriented
- Customer focus
- Co-operation
- Leadership
- Excel in a high-pressure environment
- Situational Awareness
Technical / Proficiency Competencies
- Installation Demand Planning & Forecasting
- Diagnostic Thinking and Trouble Shooting Tool Proficiency
- Network and Internet of Things (IOT) Connectivity
- Software and Firmware Management
- Device Lifecycle Management (Payments Hardware)
- Inventory Management, Refurbishment, Dispatch to Decommissioning
- Supplier and SLA management
- Payments Industry Compliance Regulations
- Inventory, Reverse Logistics Management of Equipment, Stock and Boot Stock
- Operational Facilities and Fleet Management
Key Responsibilities
Field Services Delivery & Installations
- Mobilize end to end field service delivery and installations in line with Field Services strategy and operational requirements.
- Drive workforce capacity planning, productivity utilization, forecasting and route optimization.
- Ensure availability of equipment, devices and stock to meet SLA requirements.
- Mobilize merchant lifecycle installations in line with legislation, policies and procedures.
- Analyse performance data and drive service improvements.
Repairs, Troubleshooting & Upgrades
- Spear head provisioning of data driven planning for repairs and upgrades
- Ensure compliance with SLA’s, regulations and policies
- Champion predictive and preventative maintenance
- Minimize disruption to merchant operations
Systems & Software Optimization
- Enhance operating systems and software upgrades
- Drive data-led improvements and optimization
- Ensure compliance with regulations and internal procedures
- Execute structured maintenance and lifecycle management
Stakeholder & Supplier Management
- Mobilize warehouse and dispatch coordination for equipment availability
- Collaborate with Supply Chain, Product, Sales and Operations
- Provide feedback loops on equipment and performance insights
- Manage P&L, Capex and Opex within budget
Equipment Returns & Asset Management
- Plan and manage retrieval of retired devices
- Ensure accurate recording and accountability of returned stock
- Drive asset recovery and inventory accuracy
People Leadership
- Build workforce capacity and readiness
- Drive high-performance culture and customer focus
- Ensure ongoing training and development
- Manage staffing coverage including weekends and after hours
Management Accountability
- Number of direct reports: 3
- Number of indirect reports: TBA
Qualifications & Experience
Minimum qualification:
- Technical Diploma Certification in Electrical, Electronic or Mechanical Engineering or similar
Minimum job-related experience:
- 4–6 years leading a business or function in field service installations within banking, fintech, mobile money or payments industry
- Strong operational leadership, problem solving, escalation handling and stakeholder management
- Experience with field service management systems and tools
Certifications
- Information Technology Infrastructure Library (ITIL)
- IT Certification
- OEM Certification
- Driver’s License
Knowledge Requirements
Systems
- Inventory and warehouse management systems
- Device tracking and refurbishment systems
Processes
- Device lifecycle management and refurbishment processes
- Inventory control and stock management
- Reverse logistics and triaging
Products
- Payment devices, POS hardware, and refurbishment components
Compliance & Requirements
- Occupational Health and Safety Act (OHSA)
- Consumer Protection Act (CPA)
- Payment Card Industry Data Security Standard (PCI DSS)
Work Conditions
- Daily travel throughout the region, including remote areas
- May require national travel
go to method of application »
Purpose of the Role
- To design and implement large scale strategic, disruptive technical training that cuts across functions or supports new processes, products, systems, and initiatives to enable a future fit employee that can action the Merchant Division COO function strategy and be responsive to the complex fast changing global digital economies
Management accountability
- Number of direct reports: 0
- Number of indirect reports: 0
Job context
Internal:
- Group, BPMO, Technology, Data, Customer Experience, Risk and Fraud, Customer Care, Field Services, Fleet Management, Supply Chain and Warehousing, Operational Facilities Management and National Procurement
External:
- Suppliers, Regulatory bodies, Industry Standard bodies
Core Leadership and behavioural competencies
- Commercial Acumen
- Adaptability
- Planning
- Client Focus
- Co-operation
- Leadership
- Result Orientation
- Analysing People's Motivations
- Dutifulness/ Accountability
Technical / Proficiency competencies
- Technical proficiencies and hardware integration
- Software configuration and trouble shooting
- Cloud Dev Ops
- Block Chain and Digital Assets
- IOT payment and terminal maintenance
- Delivering all training including network connectivity
- Artificial Intelligence and Machine Learning
- Data Analysis and Analytics
- Relevant legislation and regulations
- Cyber, Data security and Risk Management
- Authentication and Fraud Prevention
- Design of Learning Interventions
- Risk and Compliance Awareness
- Compliance with legislation and Lesaka’s training standards
Key Responsibilities & % Weighting
Developed technical training strategy and value enablement 20%
Key Deliverables | Success Measures
- Develop an agile training strategy and plan to deliver large scale technical training that cuts across different functions.
- Develop a strategic agile learning catalogue aligned to capabilities, core competencies, job profiles as well as the roll out of strategic projects that drive large scale change or projects that cut across more than one function
- Ensure ongoing updating of the learning catalogue to meet the fast-changing customer needs and fintech environment.
- Align training initiatives with capabilities, core competencies, job profiles regulations and legislative requirements, from a fintech, HR, and training perspective
- Design and develop training initiatives in support of day-to-day Merchant Division COO function needs to match the changing needs of the Merchant Journey. (e.g. induction, scenario-based training, pre-emptive training, Just in Time Training, simulation)
- Categorise training (e.g. Induction, Customer Care, technical proficiency, hardware/ software integration, cyber security, regulatory compliance, customer service, digital and operational proficiency, customer service, and soft skills,) to enable ease of designing and delivery of training initiatives segment content by user role
- Ensure availability of stand-by trainers through leveraging existing employee capacity to provide additional ad hoc training to augment training capacity
- Provide evaluation of training initiatives through cost-benefit analysis, performance metrics, and cultural impact, to continuously identify more efficient and effective approaches to training
Success Measures:
- Cost to serve
- Business Impact (faster turnaround times or reduced errors)
- Staff happiness (eNPS score)
- Speed of execution
- Operational efficiency and quality
- Time to productivity
- Productivity metrics
- Absenteeism rate
- Training ROI
Compliance with legislation and Lesaka’s training standards 15%
Key activities | Success measures
- Establish processes, systems and plans required to support training in line with Lesaka’s training standards
- Document training processes, procedures, and guidelines in a quality manual, to ensure training initiatives support the Merchant Division’s capabilities, core competencies, and job profiles
- Ensure training complies with regulations and legislation and are conducted in a flexible manner that supports employee availability and leverages the benefits of the National Qualifications Framework Act (NQF) and the Skills Development Act
- Develop a training calendar supported with training programme scheduling, which provides diverse opportunities such as on the job, virtual, in person as well as impromptu training initiatives in support of the speed and complexity of the business needs
Success Measures:
- Internal service delivery consistency
- Ontime delivery of training
- Centralised and effectively managed cross functional training
- Effective and efficient implementation of large-scale technical training
- Alignment with equity laws
- Training delivered in line with business needs
Stakeholder management and alignment 20%
Key activities | Success measures
- Identify and engage key internal and external stakeholders critical to the successful execution of the training strategy
- Ensure all training initiatives are conducted through collaboration across Merchant Division COO functions and obtain concurrence where appropriate
- Partner across functions to capture and prioritise business requirements for training, ensuring alignment with Field services technical training and customer experience needs
- Collaborate with Regional Operational Facilities to secure sustained and ongoing access to meeting rooms and infrastructure to enable ongoing delivery of training initiatives
- Drive clear communication, expectation alignment, and high-impact collaboration across all stakeholder groups
- Develop a data base of internal and external trainers and suppliers required for implementation of transformation and training initiatives
- Ensure availability of Master Trainers that can train other trainers to maintain adequate levels of trainers
Success Measures:
- Stakeholder satisfaction score
- Employee satisfaction score
- Reduction in unplanned disruptions caused by unprepared employees
- Staff Happiness (eNPS score)
- Change readiness of employees
Training delivery enabled 30%
Key activities | Success measures
- Champion training initiatives that are agile to ensure the Merchant Division remains relevant in a globally competitive business landscape in a manner that supports rapid technological advancements, and personalised omnichannel services required by merchants
- Leverage various strategies to drive training initiatives such as training delivered through technology, virtual and physical workshops, on the job training, meet ups, interaction through pulse, lunch and learn and online self-paced learning
- Guarantee that delivered training and curriculum meets the Merchant Division COO function’s strategy (e.g. product and technology mastery, mandatory compliance and security training, and role specific training) and provides for additional training that competitively positions the Merchant Division as “Africa’s Most Loved Merchant Operating Platform”
- Integrate the latest technology into the training delivery ensuring the Merchant Division employees are leading in use of technology for their personal development and in support of the Merchant
Success Measures:
- Internal service delivery consistency
- Customer satisfaction score
- Employee satisfaction (eNPS score)
- Speed of adoption of new technologies and business rules
- Productivity improvement scores %
- Time to proficiency
People leadership, capability, and team performance 15%
Key activities | Success measures
- Ensure appropriate workforce capacity and capability requirements
- Manage team performance, productivity, and accountability against defined targets
- Build and maintain a high-performance, customer-focused team culture
- Provide coaching, guidance, and performance feedback to team members
- Drive adoption of processes, systems, and continuous improvement initiatives
- Support talent development, succession planning, and retention
- Drive living the values of Lesaka, a high-performance culture as well as promoting the Lesaka brand
Success Measures:
- Succession planning
- Talent retention and sustainability
- Staff happiness (eNPS score)
- Employment Equity (EE) talent acquisition
- Regrettable loss
- Team productivity and utilisation
- Capability development and training effectiveness
- Performance improvement outcomes
Qualifications & Experience
Preferred Minimum qualification
- Bachelor’s Degree or Diploma in Electronics, Mechatronics, Information Technology, Industrial Maintenance, Electrical Engineering, Computer Science or similar
Minimum job-related experience
- At least 4 to 6 years leading a business or function in field service installations in a banking, fintech, mobile money, or payments industry.
- Customer centric mindset with strong operational leadership, problem solving, training assessment, mentoring, coaching, communication, and stakeholder management.
- Experience with field service management systems and tools in a fintech environment
Certifications / Accreditation / Registration / Licenses
- Information Technology Infrastructure Library (ITIL) and Systems, Payment Systems
Work conditions and special requirements
- Office bound with a lot of travel throughout the country into remote areas
Legislative / Regulatory Compliance
- Occupational Health and Safety Act (OHSA), Consumer Protection Act (CPA), Payment Card Industry Data Security Standard (PCI DSS)
Knowledge Requirements
Products | Systems | Processes
- Transformation and training related products
- Transformation and training related systems
- Transformation and training related processes
Closing Date 03 August 2026
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Job Purpose
- To define, lead, and manage environmentally sustainable, fit-for-purpose, and scalable operational facilities across the Merchant Operations Division. This role ensures optimal space utilisation, operational reliability, effective support of business functions, and alignment to security, risk, compliance, and operational requirements within a fast-growing fintech environment.
Key Responsibility Areas
Operational Facilities Strategy Enabled
- Develop and implement an Operational Facilities Management strategy aligned to digital innovation, customer experience, organisational growth, and regulatory requirements.
- Develop business cases that support real estate acquisition, infrastructure investment, facilities expansion, and leasing decisions.
- Ensure operational facilities support the diverse needs of business functions across the Merchant Operations Division.
- Conduct ongoing reviews and cost-benefit analyses of facilities to identify opportunities for optimisation, scalability, and operational efficiency.
- Ensure facilities layouts promote collaboration, productivity, business continuity, disaster recovery readiness, and employee wellbeing.
- Embed the Lesaka Merchant brand, culture, and values into workplace environments to create a differentiated employee and customer experience.
Operational Facilities Processes, Systems and Business Rules Optimisation
- Identify and address process inefficiencies that impact service delivery, workplace effectiveness, and customer experience.
- Lead the redesign and optimisation of facilities management processes and business rules.
- Develop, implement, and maintain Standard Operating Procedures (SOPs) and governance standards.
- Drive continuous improvement initiatives that improve operational efficiency, compliance, and service delivery.
- Ensure facilities processes remain scalable and aligned with business growth requirements.
Leasing, Real Estate and Facilities Management Enabled
- Oversee real estate, property, and leasing activities to ensure alignment with business strategy and approved budgets.
- Ensure accommodation planning supports operational requirements across all business functions.
- Manage facilities maintenance, support services, and infrastructure management to ensure operational reliability and workforce productivity.
- Drive workplace optimisation initiatives, including space utilisation, occupancy management, and environmental sustainability.
- Ensure facilities remain suitable for a modern fintech environment, supporting technological advancement, business growth, and operational resilience.
Compliance and SLA Performance Enabled
- Ensure facilities support operational service levels and customer experience objectives.
- Proactively manage facilities-related risks, business continuity requirements, and operational disruptions.
- Monitor facilities performance against service level agreements and operational requirements.
- Ensure compliance with the Occupational Health and Safety Act (OHSA) and all applicable facilities-related legislation and regulations.
- Conduct audits, risk assessments, and compliance reviews across operational facilities.
- Drive proactive facilities maintenance, risk mitigation, and security management practices.
Stakeholder Management and Alignment
- Build strong relationships with internal and external stakeholders critical to successful facilities management.
- Collaborate across business functions to identify and prioritise facilities requirements.
- Partner with Procurement and suppliers to ensure value-driven facilities solutions and effective risk management.
- Work closely with Field Services and regional operational teams to support facilities management activities nationally.
- Drive effective communication, collaboration, and alignment across all stakeholder groups.
- Ensure facilities initiatives support strategic business objectives and operational priorities.
People Leadership, Capability and Team Performance Enabled
- Lead and develop a high-performing Operational Facilities team.
- Ensure appropriate workforce capacity, capability, and succession planning are in place.
- Manage team productivity, accountability, and performance against agreed objectives.
- Provide coaching, mentoring, and development opportunities for team members.
- Drive a customer-focused, high-performance culture aligned to Lesaka values.
- Promote employee engagement, talent retention, and continuous improvement.
Qualifications & Experience
Matric is Mandatory.
- Bachelor's Degree or Diploma in Facilities Management, Engineering, Business Administration, Operations Management, or a related field.
- Minimum 5–6 years' experience in a management role within Facilities Management, Operational Facilities, Property Management, or Corporate Real Estate environments.
- Experience within banking, fintech, financial services, multi-site operations, or high-growth organisations.
- Proven experience managing large-scale operational facilities, infrastructure, real estate portfolios, and workplace optimisation initiatives.
- Demonstrated success in implementing cost optimisation, facilities improvement, and operational efficiency programmes.
- Strong stakeholder management experience, including engagement with senior executives and leadership teams.
- Recognised as a trusted facilities management advisor capable of influencing strategic business decisions.
- Certified Facilities Manager (CFM) certification is advantageous.
Knowledge Requirements
Products
- Facilities management services
- Real estate and leasing models
- Workspace and operational environment standards
- Utilities and infrastructure management
Systems
- Facilities Management Systems
- Asset Management Systems
- Maintenance Management Systems
- Vendor and Contract Management Systems
Processes
- End-to-end facilities management lifecycle
- Space planning and utilisation
- Vendor and SLA management
- Budget planning and cost optimisation
- Maintenance and infrastructure management
- Health, safety, and compliance management
Compliance Requirements
- Occupational Health and Safety Act (OHSA)
- Applicable environmental and facilities regulations
- Health and safety audit requirements
- Facilities governance standards
Work Conditions
- Extensive travel across South Africa, including remote locations.
- Regular interaction with operational sites, suppliers, landlords, and business stakeholders.
- Fast-paced environment supporting a growing fintech organisation.
Closing Date 03 August 2026
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Job Description
Own the products that power everyday transactions.
- At Lesaka, we're transforming the way businesses and consumers transact through innovative financial technology solutions. We are looking for a commercially driven Transactional Product Manager to take ownership of our transactional product portfolio and drive growth, profitability, operational excellence, and customer value.
- This is an opportunity to work at the intersection of product, finance, technology, and strategy, helping shape solutions that impact thousands of customers across South Africa.
What you'll be responsible for:
- Managing the full product lifecycle, from strategy and business cases through to implementation, optimisation, and performance management.
- Driving product profitability through pricing, revenue growth, margin management, and cost control.
- Developing and executing product roadmaps aligned to customer needs, market opportunities, and business objectives.
- Partnering with Technology, Operations, Finance, Risk, Compliance, and Commercial teams to deliver product enhancements and new capabilities.
- Monitoring market trends, competitor activity, and customer behaviour to identify opportunities for innovation and growth.
- Producing financial models, forecasts, and performance analyses to support strategic decision-making.
- Ensuring strong operational and financial controls across transactional processes.
- Defining and tracking key product, customer, and financial performance metrics.
- Supporting product launches, stakeholder engagement, and business readiness initiatives.
What we're looking for:
- Bachelor's degree in Finance, Commerce, Business, Economics, Accounting, or a related field.
- 5–8 years' experience in Product Management within Financial Services, Payments, Transactional Banking, or FinTech.
- Strong commercial acumen with experience managing product profitability and performance.
- Solid understanding of financial controls, reconciliations, operational processes, and regulatory requirements.
- Experience working with technology teams on product enhancements, integrations, and process improvements.
- Advanced analytical, financial modelling, and problem-solving capabilities.
- Strong stakeholder management and communication skills.
Closing Date 10 August 2026
Method of Application
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