Manager: VAPS Sales (Auto Top-up & Pet Insurance) at Telesure Investment Holdings (TIH)

Job Purpose

• Manage a team's performance outputs within the sales department. Meet the metrics that has been set out by business. Manage the tactical strategy and execution within the inbound and outbound sales unit.

Responsibilities

• Operations Management
• Oversee an operational area with guidance from senior colleagues. Could involve responsibility for development or delivery (or both). Plan, schedule and review workload to improve productivity by measuring results against targets. Ensure that operational activities are consistently executed according to operational and quality standards and manage exceptions proactively to meet or exceed customer expectations. Ensure that the overall area of responsibilities people indicators e.g. absenteeism, turnover and employee engagement results remain at a healthy level in accordance with benchmarks.
• Program Realization of Business Benefits
• Develop and manage the delivery of a plan to evaluate and track business benefits and to identify actions needed to maximize these. Initiate, co-ordinate and manage any assigned projects in accordance with business requirement or functional area responsibility to ensure successful implementation of business change initiatives that will support continuous improvement.
• Leadership and Direction
• Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.
• Project and Program Stakeholder Engagement
• Develop and implement stakeholder engagement plans for projects to identify relevant stakeholders, to develop positive stakeholder relationships. Engage with all relevant people/other departments in the business and coordinate relevant inputs (people, systems and processes) to achieve or improve the required results (on time and according to the relevant quality standards).
• Work Scheduling and Allocation
• Develop short- or medium-term work schedules in order to achieve planned commitments. Approve overtime or use additional resources as needed.
• Performance Management
• Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these in order to improve individual and operational performance. Take appropriate corrective action and ensure that non-conformance and variances within the function is rectified as a high priority.
• Continuous Improvement
• Continuously monitor and review the operational standards (Operating Procedures) to maintain the correct quality of operational activities and stimulate continuous improvement.
• Budgeting & Costing
• Control all associated operational cost in accordance with the annual budget. Formulate the annual budget for the area of responsibility.
• Building Capability
• Work within existing development framework to build own capabilities and those of direct reports. Establish goals and objectives for self and team and implement and measure accordingly to support or improve job performance (experience, ability, competence). Conduct and actively participate in Talent Management and Succession process and the development of identified talent. Provide a quarterly forward gearing plan to HR in order to support company demand planning for training and recruitment activities.
• Compliance
• Ensure that all recruitment and employment is carried out in accordance to company policy and procedure and in compliance with current employment legislation. Deliver on Treating Customers Fairly principles in alignment with regulatory requirements.
• Data Collection & Analysis
• Conduct research using primary data sources and select information needed for the analysis of key themes and trends.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); FAIS Regulatory Qualification (Essential); RE 5 (Essential); Relevant 3 year Business or insurance industry related degree / diploma in management (Advantageous); Class of Business Certification (Essential); STI Qualification (Essential); RE 1 (Advantageous)

Experience

• 5 or more years sales experience in a decision making position, within a financial services industry (Essential). 3 - 5 years experience in managing others and/or managing managers (Essential)