Managing Exec: CSB S&D and Regions at Telkom

Core Description

• Accountable for the CSB Sales and Distribution, Regions and sales channels which includes Owned & Franchised stores, Call Centers and Indirect Channels which include Informal Channels and National Chains. Drive Active selling in combination with growth, business development strategies and channel enablement, must ensure CSB sales and service targets are met within an omnichannel customer experience. Active pursuance to balance sales growth and customer experience with the cost of acquisition and service establishes the optimal CSB S&D channel mix to successfully compete in the telecommunication market. Grow and Mature the regional execution framework, and drive market growth in each respective region, while ensuring full collaboration between regional teams and sales channels.

Functional Areas:

• Inbound and Outbound Call Centers Indirect Channels
• Direct Channels
• Retail Operations
• Regions

Job Responsibilities

• Develop, implement, and drive the S&D and Regions Sales & Service Framework to enable achievement of the CSB Strategy & Business Plan.
• Ensure Sales Revenue targets are met in all channels and all regions as per Business Plan.
• Implement Customer Experience capability in all channels as per customer journeys within an omnichannel framework.
• Ensure the Regional and Channel enablement capacities and capabilities are designed, sourced, build and implemented for each designated retail sales & service channel.
• Drive the Direct & Indirect channels within the optimal mix of CSB touchpoints to balance revenue growth, cost, and customer experience.

Core Competencies

Functional Knowledge

• S&D Experience; Regional Leadership Experience, Executive Leadership; Business Acumen and perspectives on executive level; Understanding of telecommunications operations and processes; Owned & Franchised stores; Direct sales force; Call centers; Customer Experience

Functional Skills

• Influencing Techniques; Entrepreneurial and Commercial Thinking; Communicating (Verbal & Written); Conceptual/ Strategic Ability; Direction Setting; Drive Execution; Active selling; Business development strategies and channel enablement

Competencies (Behaviour)

• Thought Leadership: Develop strategies and create ideas and insight for the function.
• Market Leadership: Develop expertise to seize opportunities, interactions with people and implementation. Business Leadership: Pursue strategies and goals to action employees to implement and follow-through on targets.
• People Leadership: Make decisions, empower individuals, challenge ideas, direct people and interact with people
• Personal Leadership: Embrace change and work in a team with an alignment of self-values towards Telkom values

Certifications

• None

Education

• NQF 7: 3 year Degree
• MBA will be an advantage

Experience

• 10-12 Years relevant experience

Additional Information

Experience:

• At least 5 years experience on an executive management level in a Retail environment (B2C preferable).

Special Requirements

• Prepared to travel nationally and internationally

Physical Requirements

• None

Key Stakeholders

• Key Stakeholders
• Marketing
• Network
• Product
• Data Science & CVM
• Franchisees
• Indirect Channel Partners
• OEMs