Market Access Administrator at Cipla

Job Purpose

Providing administrative and data management support, from a Managed Healthcare perspective in order to add value to the Market Access portfolio. May take and deliver messages, provide information to internal and external customers, set up and maintain data files, research and compile specific monthly reports. Assisting the marketing department by acting as the custodian and liaison of applicable DoH affairs.

Accountabilities - 1

Data Management and Maintenance:

1. Formulary Management and maintenance
2. Management customer database
3. Electronic filing of data consent forms
4. Record keeping of Cipla and DoH data (including product registration, price submissions and reductions)

Market Access + Medical Funders = 40%

• Data management – Cipla pricelist (ref house data update all head of department
• Assists direct manager with preparation of training, research on reports – if manager cannot give training I must present.
• General booking of training for new apps and system update launches where needed

Accountabilities - 1 cont.

• Product research – New Products (compare it to ref houses to see cover and co-pay) Information on New Product – detailed info of product overview, Prognosis of outcome what medical aid will reimburse + co-pay
• General Medical Aid Queries – from Reps, Kams, Rsm and Heads
• General Cipla Product Queries – Product stock confirmation to external customers, Formularies, Pricing (advising head to drop price if the competitor is cheaper and reps struggling due to pharmacy changing script to competitor product
• Electronic Communication to Healthcare (all schemes)
• Attentive role on updating direct manager on arears of departments that needs medical information sessions (specific area Cdl … app)
• Pharmacy analysis – RX master – compatibility on ref houses vs Cipla products
• General communication point for all medical aid funders and private Institutions
• Manage end to end process of product launches (NAPPI codes, letter, DoH application).

Accountabilities - 2 and 3

Reporting and Monitoring:

• Department of Health (DOH) = 40%
• SEP submissions – example Price Reductions, Changes on existing medicine
• Mandatory Submission Documents
• Templates, Timelines, Specific Template Requirements
• SEPA Submission – annually
• General communication point for DOH

Communication management:

• Electronic communication to Healthcare partners for product listing and maintenance purposes
• General queries and communication (internally and external customers)
• Accountabilities - 4 and 5

General support to the Market Access team:

• Management of the Funder/Scheme/MHO landscape document
• Administration, filing and record keeping

Accountability for Drug Safety:

• Escalate within 1 business day (24 hours) of becoming aware of any adverse events or serious medical incident to Drug Safety Unit/Pharmacovigilance on all Cipla products.

Education Qualification

• Certification program, associates, Diploma or Degree is a plus

Relevant Work Experience

• 5+ years professional experience
• Previous experience in a customer liaison role
• MS Office
• Internet Explorer
• Calendar Management
• General office management