Career Opportunities at Cipla

Job Purpose

The incumbent is responsible for conducting laboratory testing of raw materials, intermediate product, finished product for Release, Stability and Post Importation Testing (PIT) as well as conducting any special request (non-routine) to meet the production requirement or business needs.

Accountabilities:

• Accurately recording of analysis information in logbooks
• Accurately reporting test results obtained in TDS or Protocols or Computer systems software.
• Prompt reporting of abnormal observations of OOS, OOT, analytical incidents, instrument malfunctioning etc. or obvious error occurred during preparation to Supervisor.
• Assists in the investigation of Laboratory Non-conformances (Out of specification/Out of trend/deviation)
• Assists in preparation of Laboratory procedures 
• Filing of all retention samples/completed documents in an orderly and logical manner to enable prompt retrieval when necessary.
• Assists in internal audits.
• Execution of validation protocols.
• Testing raw materials, intermediates and finished products, including products from contract testing  are tested according to prescribed monographs within a given time frame, using wet/dry chemical  analysis and Instrumental techniques.
• Perform testing of process validation samples as per requests.
• Perform testing of cleaning validation samples as per protocols
• Prepare and standardize volumetric solutions.
• Prepare reagents for chemical analysis.
• Ensure that laboratory equipment is calibrated at regular intervals as prescribed by cGMP and in accordance with SOP.
• Informs Supervisor/ relevant person when the reagents, solvents, reference standards etc requires replacement or is expired or is reaching expiry date.
• Ensure reagents, solvents, volumetric solutions, test solutions etc are correctly labeled with correct expiry date, validity period etc. 
• Read the relevant specification and organize the work in such a manner that testing can be completed in stipulated time.
• To ensure compliance with current Good Laboratory Practices as laid down in the Quality Control procedures.
• Maintenance or upkeep of Laboratory working area i.e. good housekeeping.
• Following the laboratory laid down safety precautions while working in the laboratory.
• Accurate labeling and identification of reagents and chemicals
• Maintenance of personal protective equipment and adherence to safety measures in the laboratory.
• Disposal of waste and tested samples as per procedure

Educational qualifications:

• National Diploma / BTech Degree and or B.Sc. in Analytical Chemistry/Biotechnology

Relevant experience:

• 2 to 3 years in a laboratory environment

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Job Purpose:

The Lead: OTC Digital is responsible for the planning, implementation and management of Cipla OTC’s Digital Marketing Strategy including both Customer (Health care professional) and Consumer (Patient/End-user) audiences, through engagement strategy, digital asset and stakeholder management and execution. Must have proven proficiency in digital marketing, digital asset and channel management, as well as experience in learning management software, with keen organizational skills and attention to detail. Typically requires proficiency in stakeholder (internal and external) relationship management. Experience in loyalty/reward marketing and marketing automation tools is a benefit.

Key Accountabilities:

Accountability Cluster

Management of full OTC Digital Marketing & CRM Brand Strategy

• Planning, implementation, and control of digital marketing strategies within the OTC portfolio.
• In collaboration with the relevant PM, design, implementation of digital media strategy to drive sales & increase market penetration.
• Responsible for all web and mobile assets.
• Responsible for the OTC websites development strategy:
• Overall site design (look & feel)
• Improve User Experience on company website and all online portals
• Customer profiling using CRM system
• Ensure that all OTC website use an industry standard CMS platform
• Manage the all website integrations for OTC
• Content architecture – organise content logically on websites to support user experience
• Google Analytics set up and reporting
• Technical SEO goal setting and guidelines for developers
• Ensure that all our websites follow all “Mobile-first design guidelines” (responsive web design, loading speed, visual hierarchy of content, Prominent Call-to-actions etc)
• Writing of Meta data for all OTC website for Google ranking
• Development, implementation, and management of website content strategy
• Interpretation of advanced analytics & strategic reporting to the executive.

Ecommerce:

• Keyword research so that our products come up when customers search relevant keywords on the ecommerce stores
• Competitor placement research – ensure that our products appears on all pages that our competitors appear on
• Responsible for digital media campaigns by:
• Management and implementation of inbound and outbound marketing strategies for the Digital team
• Paid Media strategies such as dark posting, PPC, Programmatic, GDN etc
• Management of Social Media advertising budgets & analysing data, and up-scaling successes.
• Search Engine Optimization (SEO) and evolution of Cipla’s capabilities in the then current digital landscape.
• Defying and building of SEO strategies based on keywords as they relate to the Cipla brands, as well as the individual products.
• Understanding of Google Algorithm to predict changes and adjust SEO campaigns accordingly.
• Understanding and calculate social media ROI, with a knack for scaling up successes and suggesting future trends.
• Perform competitor and digital trends analysis and suggest improvements

Responsible for CRM campaigns:

• Concept and detail content design for all email campaigns
• Tailoring of email campaigns and workflows for Healthcare Professionals
• Omnichannel set up for personalised targeting
• Create triggered emails, forms, calls-to-actions, and HTML newsletters
• Creation of Dashboards to track customer behaviour
• Online crisis control and specific experience in dealing with site hacks or social media security breaches.
• Social Media
• Strategy for all Social Media platforms:
• Responsible for high-level design, implementation and management of a social media strategy (Facebook, Twitter, Instagram, TikTok) in order to facilitate and support:
• Online marketing of the brand and specific product launches or ad hoc product focus.
• Social media trends.
• Mobile marketing & sales platforms.
• Use and interpretation of information from Social Media analytic tools.

Management of customer data base, data base analytics, linked to customer communication informed through CRM tool (Personalization engine)

• Manages and updates the gatekeeper database
• Customer segmentation definition and categorisation of target audiences
• Drives and manages effective communication with registered gatekeepers, via CRM and marketing automation tool/s
• Responsible for effectively utilising communication platforms (WhatsApp business line; SMS; E-mail marketing for planned and opportunistic communication campaigns
• Contributes to linking the pre-; during; and post-customer engagement events (omnichannel) event communication
• Responsible for management relevant budgets & analysing data, and up-scaling successes
• Lead the design, development, and implementation of a loyalty rewards program on the CRM system
• Collaborate across business – RX, OTC, Sales, Key Accounts, BI and IT
• Customer profiling and manage the integration of the CRM and to effectively map the customer journey
• Review current systems, consolidate customer data, and personalize customer interaction
• Work with external agencies for webinars (topics, invites, data, reminders etc.)
• Provide support and educate other team members about Digital and CRM
• Driving CRM initiatives and overseeing execution of campaigns
• Liaises with key DNA Academy stakeholders – OTC and Rx brand team, RSM’s,
• Manages all business and promotional activities in accordance with relevant Acts, legal demands, and ethical standards, including internal procedures

Skills & Knowledge:             

Educational qualifications:

• BComm Marketing/Communications or similar

Relevant experience:

• Minimum 5 year experience in digital brand management essential. Experience in rewards marketing and information systems sphere is beneficial.

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Job Purpose

Providing administrative and data management support, from a Managed Healthcare perspective in order to add value to the Market Access portfolio. May take and deliver messages, provide information to internal and external customers, set up and maintain data files, research and compile specific monthly reports. Assisting the marketing department by acting as the custodian and liaison of applicable DoH affairs.

Accountabilities - 1

Data Management and Maintenance:

1. Formulary Management and maintenance
2. Management customer database
3. Electronic filing of data consent forms
4. Record keeping of Cipla and DoH data (including product registration, price submissions and reductions)

Market Access + Medical Funders = 40%

• Data management – Cipla pricelist (ref house data update all head of department
• Assists direct manager with preparation of training, research on reports – if manager cannot give training I must present.
• General booking of training for new apps and system update launches where needed

Accountabilities - 1 cont.

• Product research – New Products (compare it to ref houses to see cover and co-pay) Information on New Product – detailed info of product overview, Prognosis of outcome what medical aid will reimburse + co-pay
• General Medical Aid Queries – from Reps, Kams, Rsm and Heads
• General Cipla Product Queries – Product stock confirmation to external customers, Formularies, Pricing (advising head to drop price if the competitor is cheaper and reps struggling due to pharmacy changing script to competitor product
• Electronic Communication to Healthcare (all schemes)
• Attentive role on updating direct manager on arears of departments that needs medical information sessions (specific area Cdl … app)
• Pharmacy analysis – RX master – compatibility on ref houses vs Cipla products
• General communication point for all medical aid funders and private Institutions
• Manage end to end process of product launches (NAPPI codes, letter, DoH application).

Accountabilities - 2 and 3

Reporting and Monitoring:

• Department of Health (DOH) = 40%
• SEP submissions – example Price Reductions, Changes on existing medicine
• Mandatory Submission Documents
• Templates, Timelines, Specific Template Requirements
• SEPA Submission – annually
• General communication point for DOH

Communication management:

• Electronic communication to Healthcare partners for product listing and maintenance purposes
• General queries and communication (internally and external customers)
• Accountabilities - 4 and 5

General support to the Market Access team:

• Management of the Funder/Scheme/MHO landscape document
• Administration, filing and record keeping

Accountability for Drug Safety:

• Escalate within 1 business day (24 hours) of becoming aware of any adverse events or serious medical incident to Drug Safety Unit/Pharmacovigilance on all Cipla products.

Education Qualification

• Certification program, associates, Diploma or Degree is a plus

Relevant Work Experience

• 5+ years professional experience
• Previous experience in a customer liaison role
• MS Office
• Internet Explorer
• Calendar Management
• General office management