Marketplace Operations Specialist at takealot.com

This role reports to the Marketplace Operations Manager.

Your responsibilities include:

• Collaborate with the Operations Manager to develop scalable marketplace operations solutions
• Collaborate with cross-functional teams to understand current processes and identify areas for improvement in the marketplace operations
• Design and implement process improvements to streamline workflows and increase efficiency for sellers on the platform
• Build RPA processes using tools such as UiPath, Automation Anywhere, or Blue Prism to automate repetitive internal tasks and processes
• Monitor and maintain RPA processes to ensure they are running smoothly and make any necessary adjustments
• Develop training materials and provide training to internal stakeholders on new processes developed
• Execute on continuous improvement initiatives through data analysis and feedback from sellers and customers
• Develop and implement solutions to improve operations, increase efficiency, and enhance the customer experience
• Work with product team to ensure data integrity and security throughout the automation process
• Document and revamp old Standard Operating Procedures (SOPs) and create new ones to ensure consistent and efficient operations
• Communicate SOP changes to relevant teams and provide training as needed
• Ensure that all operations are compliant with relevant regulations and policies

Skills required:

• Process-oriented to drive to operational excellence
• Good attention to detail and ability to identify problematic products or merchant actions
• Excellent written communication skills and stakeholder management
• Strong prioritization and time management skills
• Thinks like an owner and drives new process improvements
• Must be able to work in high pressure situations
• Analytical mindset. You can use data to inform decisions if required.

Qualifications and experience:

• Bachelor's degree in Industrial Engineering
• Minimum 3 years of experience in a stakeholder management operational role (customer service experience is a plus)
• Knowledge of SQL, Google Big Query and other programming languages is a plus
• Excel experience
• Experience in an e-commerce environment is a plus
• Strong enthusiasm and strong self-motivation.
• Ability to embrace constant change with flexibility and good grace.