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As the CSA Manager for Cloud & AI Data, you will lead the MEA CSU’s technical strategy and execution across the Cloud & AI Data solution area. This includes Fabric, Azure Databricks, Databases etc. You will be responsible for driving customer success, accelerating AI transformation, and landing the strategy in partnership with CSAMs, STU, and ISD.
This role is the Solution Area Lead for Cloud & AI in MEA CSU and will be instrumental in shaping execution across the region.
Qualifications
12+ years of experience in technical leadership, customer success, or solution architecture.
Deep expertise in Azure Data workloads.
Proven ability to lead high-performing technical teams and land complex strategies across diverse geographies.
Experience in MEA markets and customer engagement models is a strong advantage.
Responsibilities
People Leadership: Lead and coach a team of CSAs across Data. Foster technical intensity, inclusive culture, and career development.
Solution Area Execution: Drive adoption of FY26 Cloud & AI Data priorities including:
Azure Unified VAS
Factory acceleration
Durable CSA motions
ISD/Partner-led delivery
Customer Success: Ensure delivery excellence, MACC health, and on-strategy execution across all engagements.
Pipeline Contribution: Lead Job 2 execution by driving CSA-created usage pipeline and ensuring timely STU handover.
Cross-Team Collaboration: Operate within the pod model, aligning with CSAMs and STU Solution Engineers to deliver unified customer outcomes.
MEA Execution Framework: Champion Project PAGE (Protect, Accelerate, Grow, Engage) as the CSU execution model for MEA.
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