Vacancies at Microsoft

Overview

• As the CSA Manager for Cloud & AI Data, you will lead the MEA CSU’s technical strategy and execution across the Cloud & AI Data solution area. This includes Fabric, Azure Databricks, Databases etc. You will be responsible for driving customer success, accelerating AI transformation, and landing the  strategy in partnership with CSAMs, STU, and ISD.
• This role is the Solution Area Lead for Cloud & AI in MEA CSU and will be instrumental in shaping execution across the region.

Qualifications

• 12+ years of experience in technical leadership, customer success, or solution architecture.
• Deep expertise in Azure Data workloads.
• Proven ability to lead high-performing technical teams and land complex strategies across diverse geographies.
• Experience in MEA markets and customer engagement models is a strong advantage.

Responsibilities

• People Leadership: Lead and coach a team of CSAs across Data. Foster technical intensity, inclusive culture, and career development.
• Solution Area Execution: Drive adoption of FY26 Cloud & AI Data priorities including:
• Azure Unified VAS
• Factory acceleration
• Durable CSA motions
• ISD/Partner-led delivery
• Customer Success: Ensure delivery excellence, MACC health, and on-strategy execution across all engagements.
• Pipeline Contribution: Lead Job 2 execution by driving CSA-created usage pipeline and ensuring timely STU handover.
• Cross-Team Collaboration: Operate within the pod model, aligning with CSAMs and STU Solution Engineers to deliver unified customer outcomes.
• MEA Execution Framework: Champion Project PAGE (Protect, Accelerate, Grow, Engage) as the CSU execution model for MEA.
• Delivery Excellence: Drive on-strategy delivery, repeatable IP, MACC health, and operational excellence.

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Overview

• Are you passionate about AI and eager to transform the IT landscape? Join our dynamic Azure team as we lead the charge in AI transformation! As trusted advisors and subject matter experts, we help customers modernize their infrastructure, optimize operations, and drive innovation with Azure's cutting-edge AI capabilities. Whether it's migrating and modernizing estates to be AI-ready, accelerating innovation with AI agents and platforms, empowering development teams with AI, or unifying and modernizing data estates, we help customers build technology solutions to achieve their business needs.
• In this role, you'll be at the forefront of AI growth and disruption, guiding customers through their AI journey and helping them achieve their strategic goals. You'll ensure customers can fully harness the transformative potential of AI to stay ahead of the competition. If you're ready to make a significant impact and drive AI transformation, we invite you to join us and be part of this exciting journey!

Qualifications
Required Qualifications (RQs)

• A track record of meeting and exceeding revenue targets
• Experience working with complex enterprise customers
• Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 4+ years technology-related sales or account management experience OR 5+ years technology-related sales or account management experience.
• Working knowledge of Cloud Platform: Understanding of Microsoft Azure infrastructure, data, and AI application platforms, with the ability to articulate technical solutions to business and IT stakeholders.

Preferred Qualifications (PQs)

• Experience selling business solutions to global customers with a focus on Cloud Native, AI, or Data platform and analytics
• Master's Degree in Business Administration (i.e., MBA), Information Technology, or related field AND 3+ years technology-related sales or account management experience OR bachelor’s degree in information technology, or related field AND 6+ years technology-related sales or account management experience OR 7+ years technology-related sales or account management experience.
• 4+ years solution or services sales experience.

Responsibilities

• As an Azure Specialist you will be a solution sales expert within our enterprise sales organization working with our most important customers. You will collaborate with a team of technical, partner, and consulting resources to advance the sales process and exceed quarterly Azure revenue targets in your assigned accounts.
• Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
• Lead Customer Engagements: Act as the Azure sales lead, guiding customers through cloud transformation across infrastructure, data, and AI platforms. Address business and technical needs with demos, whiteboarding, and solution storytelling.
• Own and Convert Pipeline: Manage forecast and pipeline from early-stage to close. Use tools like Industry Account Plans (IAP), Landing Experience Plans (LXP), and checklists to execute territory strategies and drive revenue.
• Orchestrate Across Teams: Partner with Account Executives, Solution Engineers, Cloud Solution Architects, and partners to co-sell, validate solutions, and ensure successful deployment through the Azure Marketplace.
• Accelerate Decisions: Engage decision-makers with clear business cases using Azure Pricing Calculator, ROI, and TCO tools. Scope proofs of concept and lead customers from commitment to consumption.
• Inspire and Influence: Bring technical fluency and inclusive leadership to virtual teams. Solve challenges with expertise in virtualization, cloud-native tech, data modernization, and AI.

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Overview

• We are looking to hire a Senior Leader as Customer Success Lead within South Africa, to steer the Customer Success team and be at the forefront of our customers’ digital transformation. 

The Customer Success Lead will: 

• Play a key role in helping our customers achieve digital transformation 
• Guide the Customer Success team collaboratively in driving change management, consumption and adoption activities with key Business Decision Makers and IT Decision Makers, helping reduce implementation risk, driving usage of existing solutions, and identifying new opportunities for Microsoft cloud in Infrastructure and Applications, Data and Analytics, Business Applications, and Modern Workplace 
• Enable customers to realize value from their investments, and create passionate advocates 
• Be key part of the regional customer-facing sales leadership; use knowledge to grow sales 
• Directly manage full time employees and/or vendor Customer Success Managers(CSM)/Cloud Solution Architects (CSA) that will cover Microsoft customers in territory 
• Create relationships with customers across assigned regions to fuel retention, growth, renewal advocact

Qualifications

• Proven people management experience.
• background in engineering and/or technology experience (e.g., technology field, Services, Consultant, Specialist Team Unit, Technical Sales, system integrators, developer, project manager, sales).
• Master's Degree in Business Management, Engineering, or related field AND experience in technology leadership, consulting/ professional services, product strategy, business leadership, sales, or directly within
• Customer Success OR Bachelor's Degree in Business Management, Engineering, or related field AND  experience in technology leadership, consulting/professional services, product strategy, business leadership, sales, or directly within Customer Success OR equivalent experience.

Additional or preferred qualifications

• Experience in complex project management and/or customer account management (e.g., leading/orchestrating virtual teams).
• Experience in professional services, customer success, sales, and/or customer service.
• People management experience. 

Responsibilities

• We are looking for a passionate, forward-thinking, hands-on leader with exceptional operational discipline. This person will be very active in day-to-day coaching of his/her team, leading by example, ensuring that the team drive successful engagements that enable Customer Success.

Key responsibilities of the Customer Success Lead include:

Business Value

• Engage BDMs/ITDMs to ensure business value is obtained and new value opportunities are identified
• Evangelize Microsoft cloud roadmap
• Help customers optimize their investment
• Ensure customers achieve desired consumption/adoption targets by establishing intent and driving adoption; partner with other functions
• Build strategy, targets, and process

Customer Advocate

• Foster culture of customer-centricity, accountability, and collaboration.
• Build strong client relationships
• Cultivate strong/active network of partners to drive consumption, deliver customer value
• Ensure customers are supported by partners by establishing a collaborative, customer-first relationship with partners
• Engage with appropriate Microsoft or Partner resources to ensure awareness and understanding of Customer Success organization and roles
• Advance customer interests by shaping the end-to-end customer experience
• Lead virtual team to be proactive, agile and responsive to “Voice of Customer”
• Grow account references, advocacy and loyalty for CSM/CSA practices

Technical Leader

• Be a credible and trusted advisor to customers on their technology and business needs
• Remove blockers via escalation, scoping, feedback and coaching
• Exhibit sound judgment
• Deliver high standards of technical excellence
• Be a credible industry spokesperson on customer success and technology
• Be sought out for thought leadership to influence actions/results at senior levels

Success Manager

• Customer Success discipline and accountability
• Ensure data collection
• Run regular ROB process, collect performance data and report performance to Global CSM/CSA Lead and Strategy Team
• Ensure CSMs/CSAs collaboration to deliver customer success plan
• Consistent coaching rhythm in place, following Customer Success Manager coaching framework
• Engage regularly with customers for feedback on CSM/CSA role
• Ensure execution of pipeline management, issue escalation, forecasting, and CS plans  
• Orchestrator
• Drive integrated customer planning to ensure seamless hand-offs between internal customer facing organizations
• Enable collaboration within Microsoft
• Lead by example by bringing in other functions to act on Customer Success qualified leads or expansion opportunities
• Help Customer Success Managers & Cloud Solution Architect resources connect to relevant Microsoft stakeholders and build relationships across the enterprise
• Leverage knowledge of Microsoft to work across groups, influence stakeholders, resolve issues, and manage risk

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Overview

• The Cloud & AI Platforms Finance Manager in the Africa Sub-area is the Finance partner to the STU (Specialist Sales) and CSU (Customer Success) Leads. The successful candidate will develop deep subject matter expertise on ACR to deliver actionable insights to business partners as well as the Segment Finance managers & CFOs.
• Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications
Required qualifications:

• Bachelor's degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND sound experience of post-graduate financial analysis, accounting, controllership, or finance work experience
• OR Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND solid experience of post-graduate financial analysis, accounting, controllership, or finance work experience

OR equivalent experience.
Preferred Qualifications: 

• Experience in Multinationals with multi-product/multi-segment finance roles is recommended
• Fluent in English
• BA/BS or MBA degree in Finance, Economics, CPA/CA preferred

Responsibilities

• Drive ACR growth in the Geo through deep ACR analytics forward and backwards. Provide actionable insights to the Segment Finance managers and CFOs.
• Provide insights on ACR performance by understanding the growth trajectory for key customers.
• Insightful analysis provided to business leveraging IAP depth on Commit & Complete.
• Key finance contact for HQ finance and accountable for finance content for ACR ROB, Planning & Execution incl. budget, forecast and outlook.
• Drive insights, analytics and action on key ACR motions and priorities for Africa including Migrations / Data & AI and MACC to ACR.
• Leverage Corp models and analytics and CEMA community best practices to provide actionable insights through the segment controllers and CFOs.

Prioritization:  

• Accountable for finance content related to ACR ROB, Planning & Execution incl. budget, forecast and ongoing insights in efficient manner.
• Responsible for executive insights on deviation from forecast based on drivers and trends.

Controls & Compliance

• Drive compliance with STU & CSU LT with focus on consumption.

Culture & Behavior:

• You have a growth mindset, act as an entrepreneur that drives business impact, and continuously learn and innovate. You have a capability to actively contribute and build strong collaboration within diverse and virtual teams. You are action oriented and able to build and deliver strong results through others beyond the team as well. 
• You drive digital transformation in the finance function towards data driven forward-looking insights. You also engage directly with customers and business partners. 
• You simplify and inspire through storytelling and excellent communication skills.
• Microsoft values and ethical behavior are a corner stone in our culture.

Key indicators of Success:

• Insightful analysis provided to business based on analytical framework & generated opportunity pipeline leveraging IAP standards.
• Forward thinking centered around ACR scenarios into actionable insights for the sales team.
• ACR forecast accuracy.
• Change agents towards move to consumption.
• Community success and feedback from CFOs and AFM community.

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Overview

• As the CSA Manager for Business Applications, you will lead a team of Cloud Solution Architects (CSAs) focused on delivering customer success through the adoption and expansion of Microsoft’s AI-powered Business Applications portfolio. This includes Dynamics 365 (Sales, Customer Service, Field Service, Finance, Supply Chain) and Power Platform (Power Apps, Power Automate, Copilot Studio).
• You will be accountable for driving usage, consumption, and customer outcomes aligned to the FY26 AI Business Solutions strategy, while fostering deep technical intensity and cross-functional collaboration across CSU, STU, and ISD.

Qualifications
Required/minimum qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field ANDexperience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• People management experience, including managing consultant practice managers, technical sales managers, technical architect managers, and/or people managers.

Additional or preferred qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND experience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• Experience working in a customer-facing role (e.g., internal and/or external).
• Experience leading technical projects, teams, or functions.
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
• People management experience, including managing consultant practice managers, technical sales managers, technical architect managers, and/or people managers.

Responsibilities

• Solution Area Execution:As the MEA Solution Area lead, design and land the CSU execution strategy for the priority customer scenarios around sales, services & ERP transformation and Low code Power platform agents. Partner and execute with the country CSU leadership, STU teams to support renewals and also drive usage
• People Leadership: Coach and develop a high-performing CSA team aligned to the new FY26 priorities 
• Delivery Excellence: Ensure 90% of delivered hours align with CSU’s on-strategy delivery model 
• Pipeline Contribution: Drive CSU-created usage pipeline (Job 2) for prioritized workloads, targeting 20% of total pipeline contribution 
• Unified Coverage: Ensure 95% coverage of proactive and enhanced services across the lifecycle 
• Cross-Team Collaboration: Partner with CSAMs, STU, and ISD to accelerate customer value and ensure seamless handovers