CSA Director: MEA Solution Area Lead - Business Applications at Microsoft

Overview

• As the CSA Manager for Business Applications, you will lead a team of Cloud Solution Architects (CSAs) focused on delivering customer success through the adoption and expansion of Microsoft’s AI-powered Business Applications portfolio. This includes Dynamics 365 (Sales, Customer Service, Field Service, Finance, Supply Chain) and Power Platform (Power Apps, Power Automate, Copilot Studio).
• You will be accountable for driving usage, consumption, and customer outcomes aligned to the FY26 AI Business Solutions strategy, while fostering deep technical intensity and cross-functional collaboration across CSU, STU, and ISD.

Qualifications
Required/minimum qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field ANDexperience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• People management experience, including managing consultant practice managers, technical sales managers, technical architect managers, and/or people managers.

Additional or preferred qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND experience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• Experience working in a customer-facing role (e.g., internal and/or external).
• Experience leading technical projects, teams, or functions.
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
• People management experience, including managing consultant practice managers, technical sales managers, technical architect managers, and/or people managers.

Responsibilities

• Solution Area Execution:As the MEA Solution Area lead, design and land the CSU execution strategy for the priority customer scenarios around sales, services & ERP transformation and Low code Power platform agents. Partner and execute with the country CSU leadership, STU teams to support renewals and also drive usage
• People Leadership: Coach and develop a high-performing CSA team aligned to the new FY26 priorities 
• Delivery Excellence: Ensure 90% of delivered hours align with CSU’s on-strategy delivery model 
• Pipeline Contribution: Drive CSU-created usage pipeline (Job 2) for prioritized workloads, targeting 20% of total pipeline contribution 
• Unified Coverage: Ensure 95% coverage of proactive and enhanced services across the lifecycle 
• Cross-Team Collaboration: Partner with CSAMs, STU, and ISD to accelerate customer value and ensure seamless handovers