At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our custo...
CSA Director: MEA Solution Area Lead - Business Applications
As the CSA Manager for Business Applications, you will lead a team of Cloud Solution Architects (CSAs) focused on delivering customer success through the adoption and expansion of Microsoft’s AI-powered Business Applications portfolio. This includes Dynamics 365 (Sales, Customer Service, Field Service, Finance, Supply Chain) and Power Platform (Power Apps, Power Automate, Copilot Studio).
You will be accountable for driving usage, consumption, and customer outcomes aligned to the FY26 AI Business Solutions strategy, while fostering deep technical intensity and cross-functional collaboration across CSU, STU, and ISD.
Qualifications
Required/minimum qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field ANDexperience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
People management experience, including managing consultant practice managers, technical sales managers, technical architect managers, and/or people managers.
Additional or preferred qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND experience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
Experience working in a customer-facing role (e.g., internal and/or external).
Experience leading technical projects, teams, or functions.
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
People management experience, including managing consultant practice managers, technical sales managers, technical architect managers, and/or people managers.
Responsibilities
Solution Area Execution:As the MEA Solution Area lead, design and land the CSU execution strategy for the priority customer scenarios around sales, services & ERP transformation and Low code Power platform agents. Partner and execute with the country CSU leadership, STU teams to support renewals and also drive usage
People Leadership: Coach and develop a high-performing CSA team aligned to the new FY26 priorities
Delivery Excellence: Ensure 90% of delivered hours align with CSU’s on-strategy delivery model
Pipeline Contribution: Drive CSU-created usage pipeline (Job 2) for prioritized workloads, targeting 20% of total pipeline contribution
Unified Coverage: Ensure 95% coverage of proactive and enhanced services across the lifecycle
Cross-Team Collaboration: Partner with CSAMs, STU, and ISD to accelerate customer value and ensure seamless handovers
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