Media Analyst - Cape Town at Meltwater

What to expect as a Media Analyst:

• The Media Analyst will support our Europe, Middle East and Africa (EMEA) Enterprise Client Success teams from our Cape Town office. This person should be enthusiastic, analytical, hard-working, and self-motivated.
• The Media Analyst will collect and evaluate information available publicly using Meltwater's proprietary software technology. Using this information, the Media Analyst will collate key insights which inform our B2B clients' decision-making across a range of industries including government, education, retail, banking, and others. This individual should be clued up on current events, have a strong understanding of online, traditional, and social media, be a team player, and be excited to learn about a variety of industries.

What You'll Do:

• Translate customer's requirements into reporting deliverables
• Assist with dashboard and report generation.
• Help with query building/checking and the creation of report templates.
• Track deadlines and deliverables to ensure timely delivery of client reports.
• Write contextual and qualitative analysis based on KPIs.
• Ensure the quality of reports delivered to customers .
• Proofread/edit the reports.
• Check numbers & report findings.
• Ensure the overall formatting and visual consistency of the reports.
• Respond to customer inquiries & questions about delivered reports.
• Work on training and other initiatives to improve the team's product knowledge and efficiency and to support our Sales organization as needed.

What's in it for you:

• Thorough training and continual coaching and development
• Opportunity for rapid career progression - we only promote from within
• Employee equity program
• Your birthday off!
• Calm membership
• Collaborative, transparent and fun office culture; our famous Friday drinks, closing day festivities, summer and winter parties and lots more!!

Who are you:

• You must have genuine interest in and aptitude for analytical work, and a corresponding desire to build a long-term career in analytics, specifically.
• Exceptional ability to read, write and speak fluent business-level English.
• A valid Visa to work within South Africa is compulsory
• University degree (any discipline)
• Exceptional communication & writing skills
• Full computer literacy in MS Office, Excel and PowerPoint

Advantageous Experience and Skills that we look for:

• Tertiary education exposure to analytical methods.
• 1-3 years work experience in a role/education field that requires regular analytical work.
• Project management experience.
• Strong/advanced Excel skills.
• Strong analytical aptitude, with proven creative and critical thinking skills.
• High attention to detail.
• Mindset - Independence, creativity, curiosity, humility, empathy, and ownership.
• Team player mentality with excellent organizational and prioritization skills.
• Customer Experience (CX) knowledge/experience.
• An understanding of PR and Marketing roles, responsibilities, and KPIs.