Medical Practice Administrator at Human Accent

Key Responsibilities:

Practice Administration & Coordination

• Oversee the day-to-day operations of the practice, ensuring a well-organized and efficient workflow.
• Maintain accurate records, manage office correspondence, and support the medical team with administrative tasks.
• Handle compliance and regulatory requirements to ensure the practice meets industry standards.

Patient Experience & Front Desk Management

• Be the welcoming face of the practice—greet and assist patients professionally and warmly.
• Schedule appointments, manage bookings, and handle patient inquiries.
• Ensure patient comfort while maintaining high standards of customer service.

Financial & Inventory Management

• Process invoices, payments, and assist with payroll coordination.
• Manage petty cash, track expenses, and support budget oversight.
• Conduct stock-taking, order supplies, and ensure the availability of medical and skincare products.

Marketing, Sales & Social Media

• Promote treatments and retail products to enhance sales.
• Create and manage engaging content for social media, including product showcases, special offers, and educational videos.
• Assist with planning and executing promotional events and marketing campaigns.

Client Follow-Ups & Retention

• Conduct post-treatment follow-ups to ensure patient satisfaction.
• Maintain detailed records of patient interactions and feedback.
• Proactively engage with previous and potential clients to build strong relationships.

Team & Facility Management

• Oversee office maintenance, ensuring a clean, functional, and professional workspace.
• Coordinate with external service providers for IT support, building maintenance, and security.
• Support the medical team by optimizing scheduling and workflow efficiency.

What We’re Looking For:

Minimum Qualifications

• Diploma Administration, Office Management, Healthcare Administration, or a related field (NQF Level 5-7).
• Certificate in Medical Reception, Practice Management, or Billing Administration (advantageous but not mandatory).