Medical Relations And Communication Manager at L'Oréal

KEY JOB ACCOUNTABILITIES

Implement the medical strategy to increase prescription and recommendation of brands by health professionals and establish its scientific legitimacy and reputation 

• Develop relationships and programs with KOLs, scientific societies and patient associations to establish the scientific and medical reputation of the brands / Division
• Collaborate with KOLs and HCPs to drive scientific studies and outputs
• Develop and deploy communication strategy, tools and content for internal and external stakeholders (dotted reporting line to marketing manager) 
• Develop an omnichannel communication strategy and deploy digital tools that will serve the strategy
• Resource localization and development to assist field teams in communicating with relevant stakeholders (eg detail aids)
• Test the ROI of Medical communication assets with relevant stakeholders
• Enhance the image and increase prescription and recommendation of the brands. 
• Promote the brands’ added value by emphasizing the technical and scientific characteristics of the products and services. 
• Get to know the environment, the pathologies, the products and the useful communication techniques for promoting the products and services. 
• Represent the brand/the Division at every contact opportunity with health professionals and ensure they are followed up (congresses, ongoing medical training) 
• Use all available communication channels to increase message frequency and enhance customization 
• Implement communication techniques to adapt to external and internal stakeholder needs 
• Ensure synergy with commercial and marketing teams to drive divisional strategy 

SKILL, KNOWLEDGE REQUIREMENTS AND EXPERIENCE 

• Relevant qualification or degree 
• Experience in KOL mapping and stakeholder management 
• 2 years of experience in a medical function within Pharmaceutical or FMCG dermatology  
• Knowledge of the dermo cosmetic/Pharmaceutical regulatory environment  
• A driver’s license 
• Track record of success in building medical relationships 
• Willingness to travel 

PERSONAL & PROFESSIONAL COMPETENCIES REQUIRED 

PERSONAL ATTRIBUTES 

• High learning agility 
• Decisiveness and Action Orientation 
• Results oriented 
• Customer focus 
• Ability to prioritise and multi-task 
• Good interpersonal skills 
• Excellent verbal, written communication and presentation skills 
• Applies entrepreneurial and commercial thinking 

GENERAL 

• Business acumen 
• Problem solving 
• Networking and influencing 
• Attention to detail 
• Interpersonal awareness / empathy 
• Verbal and written communication skills