Medical Trainer (Pharmacist Background) at Human Accent

Main Purpose of Job

• The Medical Trainer will be responsible for developing and delivering scientific, therapeutic area, and product training for internal teams (sales representatives, key account managers, and regional sales coaches) on prescription (Rx) medicines. The role ensures that customer-facing teams are well-equipped with accurate, up-to-date, and compliant medical knowledge to drive effective scientific engagement with healthcare professionals (HCPs).

Key Job Responsibilities
Training Design & Delivery:

• Design, develop, and deliver training programs on disease areas, pharmacology, product knowledge, and competitor landscape for the Rx portfolio.
• Conduct onboarding training for new hires, ensuring rapid integration into medical and compliance standards.
• Organise refresher training and advanced modules based on product lifecycle, market dynamics, and sales needs.
• Use blended learning approaches (classroom, e-learning, workshops, role-plays, case studies).

Scientific & Medical Expertise:

• Provide in-depth knowledge on therapeutic areas relevant to the company’s Rx products (e.g., CNS, CVS, respiratory, oncology, etc.).
• Translate complex clinical data and trial outcomes into practical, field-relevant content.
• Maintain up-to-date knowledge of clinical guidelines, medical literature, and regulatory updates.

Compliance & Ethical Standards

• Ensure all training is aligned with local and international regulations (SAHPRA, FDA, EMA, ICH-GCP).
• Train sales teams on pharmacovigilance (PV) obligations, adverse event reporting, and ethical promotion.
• Act as a role model for compliant medical communication and promotion.

Assessment & Certification:

• Develop knowledge assessments, certification tests, and competency sign-off processes for sales teams.
• Monitor training effectiveness using KPIs, feedback, and field performance outcomes.
• Provide coaching and support for underperforming team members.

Cross-Functional Collaboration

• Work with Marketing, Regulatory, and Sales Leadership to ensure training content supports business strategies.
• Collaborate with Medical Advisors to ensure alignment with latest clinical evidence and positioning.
• Partner with BI/Insights team to adapt training based on competitor activity, market trends, and HCP feedback.

Continuous Improvement:

• Evaluate training programs regularly to ensure relevance and effectiveness.
• Incorporate innovative learning techniques (digital modules, simulations, gamification).
• Benchmark training standards against best practices in pharma medical training.

Minimum Requirements

• Education: Registered Pharmacist (BPharm / MPharm) with active license to practice.

Experience:

• 2–4 years’ experience in the pharmaceutical industry (Medical Affairs, Training, or Scientific roles preferred).
• Experience in Rx therapeutic areas and training delivery is highly desirable.
• Familiarity with Salesforce structures and customer engagement in pharma.

Knowledge:

• Strong understanding of clinical pharmacology, therapeutic guidelines, and drug development.
• Knowledge of compliance codes (SAHPRA, EFPIA, IFPMA, FDA promotional codes).

General Working Conditions

• Office-based.
• Flexibility to work outside of regular office hours, as needed, to accommodate business requirements.
• Own driver’s license and transport.