Merit Theft Desktop Assessor at Santam Insurance

PURPOSE OF THE ROLE

The purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary, and service providers) and settlement of claims within a delegated threshold and according to contract conditions.

KEY RESPONSIBILITIES

• Process theft claims from Desktop and determine if these are valid or invalid claims. 
• Identify possible red flag claims that require further investigation from Field investigators.  
• Refer to a subject matter expert if required. 
• Determine market value of stolen vehicles for settlement (valuation).
• Determine outstanding finance details, release settlements and documents to salvage inventory. 
• Authorise claims within a specific mandate. 
• Complete investigative report.
• Make notes on systems, process claims and upload documents.
• Required to load the order amendments.
• Handle complaints, queries and interaction with clients, intermediaries, service providers, internal stakeholders’

KNOWLEDGE AND SKILLS

• Telephonic, negotiation and conflict handling skills 
• Basic business ethics and financial principles related to claims 
• Time management 
• Change management