Jobs Career Advice Signup

Send this job to a friend


Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jul 6, 2022
    Deadline: Not specified
  • Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
    Read more about this company


    Head: Strategy and Investor Relations Santam Insurance


    This role is responsible for leading the strategic development and implementation process. The primary stakeholder group is CEO, EXCO and the Board. The role is required to be able to credibly influence across the Santam Group, and to represent Santam at senior external engagements with strategy and insurance experts. ESG/Sustainability and Investor Relations functions are integrated in this strategy.


    • The role is responsible for leading the Strategy and Investor Relations unit that provides the Board, CEO and EXCO with reliable and credible strategic market intelligence and monitoring.
    • To design, inform and facilitate the Santam Strategy process at EXCO and Board level including driving specific strategic business opportunities and special projects.
    • To ensure alignment with strategy through networking with and influencing key forums in Santam and the broader Sanlam Group.
    • To credibly influence across the Santam Group, and to represent Santam at senior external engagements with strategy and insurance experts.
    • To ensure the day to day running and managing of the Strategy, Sustainability and Investor Relations unit.


    • Ability to build Santam strategy intelligence framework and manage resources to gather, analyse and report on data gathered. Implementation of the Future-Fit Group dashboard.
    • Ability to build a competitor and global benchmarking framework.
    • Ability to use strategy intelligence to inform and guide the Santam senior leadership (EXCO & Senior Management) on key strategy issues and choices.
    • Strength in formulating strategy intelligence implications for Santam and develop an innovative inquiry process to facilitate the interrogation and interpretation of SI.
    • Ability to effectively plan, engage and process strategy development for implementation by EXCO.
    • Utilise strategy intelligence to inform and guide the Santam senior leadership (EXCO & Senior Management) on key strategy issues and choices Work with the CEO, the Exco and Senior Leaders to consolidate the final synthesis of the Santam Strategy direction
    • Execution on for investor relations related issues; this includes strategic development and execution, day to day operations of engagement with investors, responding to investor questions, manage the execution of the investor conferences and present results.
    • Ability to provide strategic insights on market activity and guidance on national investor relations affairs which directly influences the organisation to the CFO and EXCO
    • Ability to monitor and alert management of threats and opportunities from local and international trends in the legislative, political, social, environmental, industrial perspective that impact on the investor relations strategy
    • Accepting accountability for the delivery of strategic and governance reports e.g., Quarterly Board reporting, Integrated report etc.
    • Manage and lead the Strategy, Sustainability and Investor Relations team.


    • CA(SA) or equivalent qualification plus a business specific qualification
    • Masters degree would be an advantage
    • Minimum 10 years’ experience in addition to the training/accreditation period required to complete the above-mentioned qualification, at senior leadership / executive level in a large organisation, preferably a multi-national organisation.


    • Business strategy development and management skills
    • Analysis and interpretation of complex business indicators, global trends, and industry performance indicators
    • Influencing skills to enable the interpretation, translation, and implementation of Strategic choices
    • Expert facilitation skills
    • Advanced communication and presentation skills
    • Leadership skills
    • Extensive knowledge and experience in ESG related fields
    • High risk analysis and synthesising of complex strategy data
    • Exceptional problem-solving skills
    • Planning and organising skills under tight deadlines
    • Excellent report writing and presentations skills
    • Strong numeracy and data analysis skills
    • High level professional and communication skills
    • Business, insurance, and commercial acumen


    • Collaboration
    • Drive results
    • Innovation and agility
    • Resilience
    • Customer focus
    • Strategic Agility
    • Organisational Savvy
    • Builds Networks
    • Manages Complexity
    • Persuades and Influences

    go to method of application »


    What will you do?
    Prive has a position available for a commercial underwriter - Risk engineering. The position will have full accountability for the underwriting of all very large Commercial Property policies with exposures greater than R2500m at every stage of the policy lifecycle i.e. from quote stage to amendments to renewal of these policies and will therefore require a certain level of discretion to be considered and applied. The incumbent will be expected to know these policies intimately and be able to discuss details directly with brokers, giving advice where required and suggesting solutions.

    What will make you successful in this role?

    • Provide technical reviews of survey reports and risk reduction requirements
    • Prepare underwriting terms on quotes for these policies
    • Handle amendments for these policies on the Santam systems
    • Prepare reinsurance calculations to determine the exposure
    • Read and Interpret the survey report requirements and prepare RRR letters for brokers incl. handling RRR negotiations under the guidance of the relevant Technical Manager
    • Interpret technical information and assist brokers with policy wording interpretation
    • Discuss renewals with brokers for these policies and have intimate understanding of these policies so that you can have an informed discussion with brokers, Technical Managers and Commercial Property Specialist where necessary 
    • Collate information and identify missing information before sending onto Underwriting Specialist; reference source for information and recommend decision to Specialist
    • Perform underwriting reviews (new business, amendments, multi claimants and renewals)
    • Manage data quality and find solutions to improve data for underwriting purposes


    • Matric
    • Minimum 3 years risk surveying experience  
    • Minimum 3 years Commercial Lines underwriting experience  
    • 60 credits in terms of Commercial Lines/ RIA
    • Additional completed tertiary insurance qualifications will be beneficial  
    • In-depth knowledge of Santam Commercial product and working knowledge of our Assets All Risk product
    • Working knowledge of reinsurance
    • Computer literate (MS Word, Excel and PowerPoint – intermediated proficiency levels) 
    • Engineering qualification - advantageous


    • Analytical thinking with ability to statistically analyse information and data
    • Ability to cope with conflicting demands and to prioritize tasks
    • Appreciation of insurance and underwriting principles
    • Numerical skills
    • Information seeking i.e. likes to get to the bottom of things
    • Commercial and profit driven
    • Execution and deadline oriented
    • Good communication skills (verbal and written)
    • Keen attention to detail
    • Teamwork and cooperation  

    Qualification and Experience

    • Diploma with 5 to 6 years related experience. Underwriting limit R1 million

    Knowledge and Skills

    • Profitable Underwriting
    • Client service (complaints/queries/ investigations/advice)
    • Coaching, training and quality management
    • Reporting and adhoc meetings

    go to method of application »

    Team Manager: Theft


    The Desktop Manager position will include the management of the Desktop claims consultants. The office is responsible for assessing the merits of motor theft related claims, adjudication of these claims and after care provision to clients and brokers. The position also entails compiling management information, ensuring client satisfaction and rendering a complete management function.


    The incumbent will be specifically responsible for execution and building relationships across divisions, external stakeholders, intermediaries and clients.

    • Influencing and fostering a culture of performance aimed at world class service.
    • Meet the prescribed client delight satisfaction and net promoter scores.
    • Build and maintain relationships with Santam Motor claims service providers.
    • Responsible for the continuous development and performance of reporting desk top consultants.     
    • Responsible for management of all the various service levels, turn-around times and the overall    quality of claims processing and investigation. 


    • Relevant post Matric qualification
    • Relevant Insurance related qualifications
    • 5 years’ experience in short-term insurance services and products
    • Motor theft investigation and technical experience (Desktop and/or Field)
    • Experience in managing a team on 2IC level.
    • Must be computer literate
    • Valid driver’s license code EB (08)


    • Strong conflict management, negotiation and communication skills.
    • Strong leadership skills.
    • Ability to articulate complex or technical concepts and issues in business terms.
    • Excellent negotiation skills
    • Excellent interpersonal skills
    • Excellent leadership skills
    • Reasoning skills
    • Good communication skills (verbal and written)

    go to method of application »

    Merit Theft Desktop Assessor


    The purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary, and service providers) and settlement of claims within a delegated threshold and according to contract conditions.


    • Process theft claims from Desktop and determine if these are valid or invalid claims. 
    • Identify possible red flag claims that require further investigation from Field investigators.  
    • Refer to a subject matter expert if required. 
    • Determine market value of stolen vehicles for settlement (valuation).
    • Determine outstanding finance details, release settlements and documents to salvage inventory. 
    • Authorise claims within a specific mandate. 
    • Complete investigative report.
    • Make notes on systems, process claims and upload documents.
    • Required to load the order amendments.
    • Handle complaints, queries and interaction with clients, intermediaries, service providers, internal stakeholders’


    • Telephonic, negotiation and conflict handling skills 
    • Basic business ethics and financial principles related to claims 
    • Time management 
    • Change management

    go to method of application »

    Junior JDE CNC Administrator


    Guided by the CNC Manager and a prioritised backlog, this role will be responsible for assisting and managing risk and impact in the JDEdwards (JDE) environments. This role will also assist with the configuration and security requirements related to JDE related projects and new JDE users.
    This role will play a crucial part in the support of Business as Usual. 

    Additional responsibilities will include any JDEdwards Developer related support within the JDEdwards software and including the install of all required software on a JDE developer machine. The role will be required to perform daily JDE Object change management and deployments and will be required to perform Standby responsibilities.

    We are looking for an individual with JDE Configurable Network Computing (CNC) experience in performing the following CNC Task:

    • The installations and configurations of Managed Instances via Server manager Console 
    • and the download and install of ESUs via Change Assistant
    • The Management of Users and Roles within the JDE and the setup of object securities related to Roles and Users
    • The setup of user access related to object transfer activities and allowed actions related to Object Management Workbench
    • Package Management related to Full Packages and Update Packages and the install of these packages to servers and Developer machines
    • Manage the promotion of projects between environments and the resolution of object token related issues.
    • The Management of Menu/Task View activities related to Creation, Deletion and filtering
    • The management of Data Sources and object configuration mappings
    • Perform maintenance activities related to restart of services (JAS, BSSV, AIS and Orchestrations) and the management of disk space on servers.


    Installation and Configuration:

    • Installing and configuring Deployment Server
    • Apply planner ESU
    • Execute special instructions
    • Installing and configuring Enterprise Server
    • Installing and configuring Web Server
    • Setup JAS/HTML Server instances on Web Server
    • Setup BSSV Server instances on Web Server
    • Setup AIS Server instance(s) on Web Server
    • Server Manager installation and configuration
    • Server Manager Agent installations and configurations
    • Create and run installation plan
    • Post installation, log analysis and surface testing

    Upgrade Activities

    • Perform application release upgrade
    • Perform tools release upgrade
    • Normal upgrade
    • Multi foundation upgrade
    • Upgrading different environments
    • Surface testing of upgraded instance
    • Promotion and testing of objects in upgraded ERP

    User/Role Management

    • Creation of user IDs
    • Creation of test and production roles
    • Assigning environments to roles
    • Assigning roles to users
    • Password reset for user IDs
    • Management of users and roles

    Security Management

    • Setup security for different roles i.e. test and production roles
    • Configuring different types of securities such as application, action, row, column, etc.
    • Promoting security changes from test to production
    • Synchronizing test and production roles
    • Identify security conflicts and resolve them
    • Implementing SOD based on the provided requirement

    Object Management Configuration

    • Setup and define status flows for object promotion
    • Configuring roles for status change
    • Setup transfer activity rules (from-to status)
    • Setup allowed actions (related to objects and OMW roles)

    Package Management

    • Build and deploy full packages
    • Build and deploy update packages
    • Backup objects to a different path code or as PAR files
    • Execute special instructions like table/index generation, backup, generate & restore tables, etc.

    Change Management

    • OMW project promotion to promote regular and ESU changes
    • Promoting retrofitted objects to custom path code
    • Token management
    • Project demotion
    • OMW logging and tracking

    Menu (Task View) Management

    • Menu/task view creation and deletion
    • Setup role base menu filtering
    • Promoting tasks and task views from one environment to another
    • Promoting/synchronizing menu filtering between test and production roles

    Web Client (Fat Client) Management

    • Setup a web client/fat client which involves database and JDE setup on a windows server machine
    • Package installation (deployment) on different web clients
    • Enabling different types of logging on a fat client
    • Log management
    • Troubleshooting fat client related issues

    ESU/ASU Management

    • Installation of ESUs or paper fixes
    • Implementation of POCs, if any, obtained from Oracle
    • Perform impact analysis
    • Identify and execute, pre and post installation tasks

    Data Source Management and Object Configuration Mappings

    • Setup new data sources
    • Setup connection settings (for e.g. tnsnames.ora)
    • OCM configuration

    Custom path code and environment

    • Creating custom path codes and environments
    • Defining and configuring custom data sources
    • OCM configuration and setup
    • Surface testing of the path code and environment
    • Assigning environment to roles and management of the same
    • Defining tablespaces and schemas
    • Defining process for environment refresh
    • Carrying out environment refresh/coordinating with DBAs

    Job Queue Setups

    • Create and modify single and multithreaded job queues
    • Associating job queues to ports and servers
    • Hold and release job queues based on requirement

    Printer Setups

    • Co-ordinate with network team/carry out printer setups on enterprise servers
    • Setup printer definitions in JDE
    • Defining and configuring default printer based on user/role/host/report
    • Testing printer setup

    Monitoring Activities

    • Monitoring CPU, Disk I/O and memory usage on different nodes
    • Monitoring overall system health
    • Monitoring HTML, AIS, BSSV server instances
    • Monitoring various kernels
    • Monitoring database for resource extensive queries and table locks

    Maintenance Activities

    • Service restarts for enterprise servers
    • Service restarts for web components like JAS, AIS, ADF Orchestration and BSSV instances
    • Clearing stale logs for enterprise servers and web components
    • Disk space management on different nodes
    • Purging scheduler records, work centre messages, etc.

    Stakeholder Engagement

    • Work directly with management and other business users to gather requirements, provide status updates, and build relationships
    • Present information using data visualisation techniques
    • Facilitate requirements gathering workshops with the business
    • Collaborate with internal and external stakeholders to analyse information needs, functional requirements and business processes
    • Engage with role-players within our implementation of Scrum @ Scale


    • Relevant Tertiary IT qualification or qualification through experience
    • IT National Diploma - sufficient


    • No experience required in performing JDEdwards CNC administration duties – Will be upskilled
    • Knowledge of and experience in JDE Oracle related software installs – Not essential
    • Experience in the use of Jira and Confluence will be beneficial
    • Experience in agile framework ways of work desired, but inhouse training can be provided through Learning platform.
    • Have some SQL query knowledge (iSeries SQL preferred, but not essential)


    • Ability to function within a team and communicate effectively with all stakeholders (Business departments and Development Teams)
    • Ability to balance stakeholders effectively
    • Ability to take control of situations and drive it without the need to be micro-managed
    • Ability to research and resolve any JDE related issues and have strong analytical-thinking and problem-solving skills
    • Ability to work and focus on multiple initiatives at same time 
    • Have an attention to detail, accurracy and quality
    • Ability to be able to research and Self learn when required.
    • Ability to work under pressure.

    Technical Skills:

    • Knowledge of and experience in JDE Oracle related software installs – Optional Will be upskilled to have knowledge of following:
    • JDE Web service installs & Configurations 
    • HTML Web services
    • AIS Interfacing services
    • BSSV Business Services
    • ADF and Orchestration services
    • ESU patch downloads and installs
    • Server Manager Console experience (Setup and Viewing of Debug Logs)
    • SQL query language knowledge (iSeries SQL preferred, but not essential)
    • Unix command language skills preferred, but not essential
    • Experience in agile framework ways of work desired, but inhouse training can be provided through Santam learning platform


    • Collaboration 
    • Client focus 
    • Drives results
    • Flexibility and adaptability 
    • Cultivates innovation
    • Analytical & Critical thinking 
    • Operating system software and hardware and utility software
    • Business Requirements
    • Software installations and upgrades

    go to method of application »

    Java Developer


    The Core Insurance Platform team in Santam BITS (Business Information Technology Services) is looking for a Developer, who will be based in Bellville or then Johannesburg . The incumbent will be responsible for development, testing, maintaining and supporting software that meets business requirements on the Policy Administration System.  


    • Adheres to defined software development lifecycles and best practice (including code standards, code reviews, source control, etc.)
    • Configure and develop screens and applications that meet business requirements (UI’s, business logic, rules, process flow, etc.)
    • Build integration / web services 
    • Create XML payloads for integration between systems
    • Create test data and unit tests to ensure developed software works according to business requirement, design and specification
    • Considers non-functional requirements during software development (eg. performance, load, response, etc.)
    • Prepare and produce releases of software components
    • Support and maintain developed applications and services

    Generic Functions

    • Contributes and collaborates with team members across the SDLC from business analysis, design, development and testing in Agile / self-managed team environment
    • Identification of potential risks / issues and give input into risk plan
    • Provide support to other members of the Development Team and members of the Project Management team as required

    Quality Assurance

    • Unit and functional testing of developed software to ensure it meets quality standards
    • Participate in code reviews and technical issue resolution meetings


    • Relevant Tertiary IT qualification and/or qualification through experience 
    • Minimum of 2-4 years’ IT development experience across the systems development lifecycle 

    Solid experience in:

    • Java 8, J2EE 
    • XML
    • Object oriented development
    • Web application development
    • Web services
    • Experience or at least familiarity with SQL


    • Knowledge of SOLID principles / Design Patterns and their use
    • Working knowledge of the Atlassian Suite of products (e.g. Bamboo, JIRA, Confluence) would be advantageous
    • Knowledge of Agile methods, e.g. Kanban, SCRUM 
    • Knowledge of Groovy advantageous
    • Knowledge of the short term insurance industry is advantageous 
    • Working effectively as a team member sharing responsibility, providing support and maintaining communication
    • Identifying, resolving or escalating risks, issues, dependencies, etc. 
    • Must be able to work in a highly pressurised and dynamic environment
    • Investigation and analysis of information
    • Able to accept accountability for actions and decisions


    • Client focus
    • Cultivates Innovation
    • Drives Results
    • Collaborates
    • Flexibility and adaptability
    • Competent in problem solving and troubleshooting
    • Prioritising objectives and planning
    • IT Data Analysis
    • Project Oversight
    • Reporting and Administration
    • Quality, Compliance and Accreditation
    • Business Requirements Definition
    • Technologies

    go to method of application »

    Senior Business (Data) Analyst

    What will you do?

    Santam BITS has a career opportunity for a Lead Business Analyst in the Digital environment with a key focus on Data analysis, calculating Digital value generation and Reporting. The digital assets include various portals and mobile apps. The person should preferably be based in Cape Town, but candidates from Gauteng will also be considered. 

    What will make you successful in this role?

    • Understand and analyses data that tracks usage and trends in usage of different digital assets and features, resolve discrepancies and gaps in data and improve overall quality of data and reporting
    • Define data and analytics requirements for existing and new digital assets and features. 
    • Understand and define the potential scope of digital usage and value add for each digital asset and feature and measure that against manual processes or processes requiring human intervention
    • Compile monthly statistics and reporting. Continuously evolve and improve reporting capability. Build presentations and facilitate discussions regarding data, trends, value add, and other findings derived from data analysis
    • Ensure that Digital way of working and reporting align with existing data and reporting guidelines, tools and frameworks
    • Consult with business to identify business and data problems and opportunities 
    • Conceptualization, proposal of solution and business case development
    • Analyse and decompose relevant business processes and understand the change impact on business and end users and what is required to measure that impact
    • Ensure strategic and project objectives are met by validating that those requirements and solutions will deliver on the agreed objectives
    • Elicit, analyse, document and maintain business and data requirements and functional specifications or user stories for more than one project at a time which may be at different stages of the project and development lifecycles
    • Administration, planning and organizing of work to ensure successful and on time delivery
    • Participate in quality assurance, user acceptance testing as well as demos and training of new solutions and reports
    • Provide support and collaborate with business as well as the following BITS and Digital competencies, i.e., project management, digital adoption, change management, training, design, development, digital operations and testing
    • Comply with company policies and procedures, standards and methodologies, as well as use of selected tools supporting the methodologies used
    • Stay current on industry practices and trends in the short-term insurance, data analysis and reporting and digital environments and contribute innovative ideas for the use of technology, data, reporting and improvement of processes

    Qualifications and Experience

    • Degree related to commerce, analysis or information/technology systems e.g. B. Comm, B.Sc., B Tech or B.Eng
    • Relevant Tertiary qualification or certificate/diploma in Business analysis from an industry recognized training institution e.g. CBAP
    • Minimum 5 years’ experience as Business Analyst with relevant experience in Data analysis, defining data and analytics requirements and report writing 

    Experience with 

    • Writing project concepts and proposals, building business models and roadmaps, writing business requirements and user stories 
    • Cost estimation, target setting, building business cases, defining benefits
    • Requirements elicitation, workshop facilitation, conducting demo’s and communication with stakeholders both internal and external, in business or technical terms, and at different levels of the organization
    • Building presentations, creating visual representation of requirements, architecture or designs, creating wireframes and prototypes, provide input to and working with solution architecture
    • Working with systems development lifecycle (SDLC), and agile methodologies in large complex projects incl. experience with agile scrum, scrum master role, sprint planning, managing product backlogs, writing user stories, running inception phases, agile reporting, etc.
    • Liaising and collaborating with project resources e.g. project managers, developers, other business analysts, test analysts and change managers at different levels of the organization and across multiple teams 
    • Understanding test methodology and providing support and input to test strategy, test plans, test cases and scenarios, user acceptance testing, setting up test data and test environments, review test results

    Experience in the following areas will be advantageous

    • Customer journey mapping, user impact analysis or use of process modeling methodologies and tools 
    • Managing projects as well as project management techniques and methodologies
    • Short term insurance or financial services industry 
    • Digital environment 
    • Visual representation of data, including interactive dashboards and the usage of Google analytics
    • Defining standards, principles and new ways-of-working

    Additional Competencies and Skills

    • Strong analytical and problem-solving abilityStrong leadership, negotiation and influencing skills
    • Ability to work at the conceptual as well as detailed level and paying attention to detail in context of the project, data and reporting scope and alignment with strategy 
    • Agile Scrum experience and the ability to leverage agile at scale including the use or adoption of related new or existing tools, methodologies and frameworks 
    • Customer service orientation and collaborative interpersonal styleBusiness acumen with thorough knowledge and understanding of business, data, process and technology environmentsEffective communication skills both written and verbal, in business and technical terms, appropriately designed for the target audience
    • Ability to facilitate workshops, assess various opinions and recommend an acceptable solution/requirement/action, understand how to translate various business needs into clear requirements and capture key requirements from detailed discussions
    • Ability to take ownership, lead and initiate action, facilitate decision-making, define next steps and drive actions to completion
    • Effective relationship building skills and ability liaise with stakeholders at all levels, internal and external
    • High confidence, self-driven, motivated individual who can remain calm and focused under pressure and who is passionate about data and technology
    • Ability to effectively deal with conflict situations and complexity whilst remaining organized and adaptable in a complex, fast-paced and dynamic environment
    • Ability to plan, organize and manage own workload and timelines aligned to project plans
    • Team player with ability to work independently as well as collaboratively
    • Learning orientation to gain business and system domain knowledge and stay aligned with latest trends in business analysis and information technology

    Method of Application

    Be found by employers. Sign up and complete your profile.

  • Send your application

    View All Vacancies at Santam Insurance Back To Home

Subscribe to Job Alert


Join our happy subscribers

Send your application through

GmailGmail YahoomailYahoomail