Junior JDE CNC Administrator at Santam Insurance

JOB DESCRIPTION

Guided by the CNC Manager and a prioritised backlog, this role will be responsible for assisting and managing risk and impact in the JDEdwards (JDE) environments. This role will also assist with the configuration and security requirements related to JDE related projects and new JDE users.
This role will play a crucial part in the support of Business as Usual. 

Additional responsibilities will include any JDEdwards Developer related support within the JDEdwards software and including the install of all required software on a JDE developer machine. The role will be required to perform daily JDE Object change management and deployments and will be required to perform Standby responsibilities.

We are looking for an individual with JDE Configurable Network Computing (CNC) experience in performing the following CNC Task:

• The installations and configurations of Managed Instances via Server manager Console 
• and the download and install of ESUs via Change Assistant
• The Management of Users and Roles within the JDE and the setup of object securities related to Roles and Users
• The setup of user access related to object transfer activities and allowed actions related to Object Management Workbench
• Package Management related to Full Packages and Update Packages and the install of these packages to servers and Developer machines
• Manage the promotion of projects between environments and the resolution of object token related issues.
• The Management of Menu/Task View activities related to Creation, Deletion and filtering
• The management of Data Sources and object configuration mappings
• Perform maintenance activities related to restart of services (JAS, BSSV, AIS and Orchestrations) and the management of disk space on servers.

PRINCIPLE ACCOUNTABILITIES INCLUDE:

Installation and Configuration:

• Installing and configuring Deployment Server
• Apply planner ESU
• Execute special instructions
• Installing and configuring Enterprise Server
• Installing and configuring Web Server
• Setup JAS/HTML Server instances on Web Server
• Setup BSSV Server instances on Web Server
• Setup AIS Server instance(s) on Web Server
• Server Manager installation and configuration
• Server Manager Agent installations and configurations
• Create and run installation plan
• Post installation, log analysis and surface testing

Upgrade Activities

• Perform application release upgrade
• Perform tools release upgrade
• Normal upgrade
• Multi foundation upgrade
• Upgrading different environments
• Surface testing of upgraded instance
• Promotion and testing of objects in upgraded ERP

User/Role Management

• Creation of user IDs
• Creation of test and production roles
• Assigning environments to roles
• Assigning roles to users
• Password reset for user IDs
• Management of users and roles

Security Management

• Setup security for different roles i.e. test and production roles
• Configuring different types of securities such as application, action, row, column, etc.
• Promoting security changes from test to production
• Synchronizing test and production roles
• Identify security conflicts and resolve them
• Implementing SOD based on the provided requirement

Object Management Configuration

• Setup and define status flows for object promotion
• Configuring roles for status change
• Setup transfer activity rules (from-to status)
• Setup allowed actions (related to objects and OMW roles)

Package Management

• Build and deploy full packages
• Build and deploy update packages
• Backup objects to a different path code or as PAR files
• Execute special instructions like table/index generation, backup, generate & restore tables, etc.

Change Management

• OMW project promotion to promote regular and ESU changes
• Promoting retrofitted objects to custom path code
• Token management
• Project demotion
• OMW logging and tracking

Menu (Task View) Management

• Menu/task view creation and deletion
• Setup role base menu filtering
• Promoting tasks and task views from one environment to another
• Promoting/synchronizing menu filtering between test and production roles

Web Client (Fat Client) Management

• Setup a web client/fat client which involves database and JDE setup on a windows server machine
• Package installation (deployment) on different web clients
• Enabling different types of logging on a fat client
• Log management
• Troubleshooting fat client related issues

ESU/ASU Management

• Installation of ESUs or paper fixes
• Implementation of POCs, if any, obtained from Oracle
• Perform impact analysis
• Identify and execute, pre and post installation tasks

Data Source Management and Object Configuration Mappings

• Setup new data sources
• Setup connection settings (for e.g. tnsnames.ora)
• OCM configuration

Custom path code and environment

• Creating custom path codes and environments
• Defining and configuring custom data sources
• OCM configuration and setup
• Surface testing of the path code and environment
• Assigning environment to roles and management of the same
• Defining tablespaces and schemas
• Defining process for environment refresh
• Carrying out environment refresh/coordinating with DBAs

Job Queue Setups

• Create and modify single and multithreaded job queues
• Associating job queues to ports and servers
• Hold and release job queues based on requirement

Printer Setups

• Co-ordinate with network team/carry out printer setups on enterprise servers
• Setup printer definitions in JDE
• Defining and configuring default printer based on user/role/host/report
• Testing printer setup

Monitoring Activities

• Monitoring CPU, Disk I/O and memory usage on different nodes
• Monitoring overall system health
• Monitoring HTML, AIS, BSSV server instances
• Monitoring various kernels
• Monitoring database for resource extensive queries and table locks

Maintenance Activities

• Service restarts for enterprise servers
• Service restarts for web components like JAS, AIS, ADF Orchestration and BSSV instances
• Clearing stale logs for enterprise servers and web components
• Disk space management on different nodes
• Purging scheduler records, work centre messages, etc.

Stakeholder Engagement

• Work directly with management and other business users to gather requirements, provide status updates, and build relationships
• Present information using data visualisation techniques
• Facilitate requirements gathering workshops with the business
• Collaborate with internal and external stakeholders to analyse information needs, functional requirements and business processes
• Engage with role-players within our implementation of Scrum @ Scale

QUALIFICATIONS

• Relevant Tertiary IT qualification or qualification through experience
• IT National Diploma - sufficient

KNOWLEDGE and EXPERIENCE

• No experience required in performing JDEdwards CNC administration duties – Will be upskilled
• Knowledge of and experience in JDE Oracle related software installs – Not essential
• Experience in the use of Jira and Confluence will be beneficial
• Experience in agile framework ways of work desired, but inhouse training can be provided through Learning platform.
• Have some SQL query knowledge (iSeries SQL preferred, but not essential)

SKILLS

• Ability to function within a team and communicate effectively with all stakeholders (Business departments and Development Teams)
• Ability to balance stakeholders effectively
• Ability to take control of situations and drive it without the need to be micro-managed
• Ability to research and resolve any JDE related issues and have strong analytical-thinking and problem-solving skills
• Ability to work and focus on multiple initiatives at same time 
• Have an attention to detail, accurracy and quality
• Ability to be able to research and Self learn when required.
• Ability to work under pressure.

Technical Skills:

• Knowledge of and experience in JDE Oracle related software installs – Optional Will be upskilled to have knowledge of following:
• JDE Web service installs & Configurations 
• HTML Web services
• AIS Interfacing services
• BSSV Business Services
• ADF and Orchestration services
• ESU patch downloads and installs
• Server Manager Console experience (Setup and Viewing of Debug Logs)
• SQL query language knowledge (iSeries SQL preferred, but not essential)
• Unix command language skills preferred, but not essential
• Experience in agile framework ways of work desired, but inhouse training can be provided through Santam learning platform

COMPETENCIES

• Collaboration 
• Client focus 
• Drives results
• Flexibility and adaptability 
• Cultivates innovation
• Analytical & Critical thinking 
• Operating system software and hardware and utility software
• Business Requirements
• Software installations and upgrades