MI & Insights Specialist at Vodafone Global Enterprise

Role Purpose:

• Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom.
• Infinity Services Partner Company is looking for a MI & Insights Specialist
• An exciting position awaits an incumbent who is structured; detail oriented and keen to add value to a dynamic team.
• In this important role you will support the business through MIS & data analysis & will be responsible for providing quality reports and data to make sound decisions. 

You will solely be responsible for:

• Determining and producing business intelligence solutions based on data extractions performed
• Searching for innovative ways to reduce manual work and add value by giving insight into the information produced.
• Your strong MI, Excel and Analytical skills will stand you in good stead for this opportunity.

Your responsibilities will include:

• To create data extraction processes and infrastructure from disparate data sources, employing ETL best practices
• To design and develop automated reports, based on user requirements
• To extract and manipulate data/stats/information for analysis required by the business
• To verify the completeness, accuracy, validity & timeliness of the data being reported on
• To analyse, present & explain the data content to stake-holders/management
• To automate extractions
• To do user acceptance testing and post-implementation testing for all new or enhanced, automated reports
• To get feedback from users on the value add/usage of the reports
• To analyse, evaluate & reformat wide ranges of information
• To perform ad hoc data extractions and data analysis
• To assist with continuous departmental process improvement(s) and/or ad hoc requests

The ideal candidate for this role will have:

Matric or equivalent 

• Relevant 3 year tertiary qualification i.e. B.Com (Computer Science), B Sc (Computer Science)
• 3 - 5 years relevant experience in Database Administration
• MIS
• With 2 Years QlikView Development experience essential
• 3 - 5 years relevant experience in:
• Database Administration
• MIS
• With 2 Years QlikView Development experience essential

Core competencies, knowledge and experience:

• Knowledge of Excel spreadsheet, VBA & Pivot Tables 
• Knowledge of SQL script writing 
• Knowledge of data extraction, manipulation, analysis & presentation 
• Knowledge of Contact Centre trends and operational processes
• Facilitation skills are essential  
• Analytical thinking skills 
• Problem solving skills 

Closing date for Applications: 13 June 2025.