Jobs at Vodafone Global Enterprise

Role Purpose/Business Unit:

• The purpose of the role is to ensure the end-to-end management of compliance and financial services risk governance, including MI reporting for the Group Compliance and FS Risk functions across the Vodacom Group operating markets.

Your responsibilities will include:

• Research, analyse, interpret and advice on compliance and risk, technical information, and applicable laws as it relates to the compliance-owned programmes and FS Risk
• Drive and support the Managing Executive on the execution of strategic and operational projects
• Review analyse and opine for approval and all Policy Dispensation, Waivers and Deviations, Breaches with the markets Policy Champions, CEO’s and MDs and maintenance of the required registers across the Compliance and FS Risk Programme
• Ensure that all policies across the Second Line of Defense across the Group are maintained and timeously updated in line with changes from Vodafone and VGL
• Engage the local international markets and subsidiaries across the Group to ensure the Reporting Standards are met and consistency of approach in terms of reporting
• Collate and analyse information from various sources to assess the adequacy and effectiveness of internal compliance controls across the markets, including the use of data analytics and newer technologies for the preparation of compliance and risk reports
• Preparation and compilation of monthly, quarterly, annual compliance and risk reports, and ad hoc reports and presentations using compliance and operational data across the Group with insights
• Perform data mining and perform analysis of the overall compliance and risk environment to meet the needs for compliance reporting.
• Develop, administer and monitor the Compliance and Risk Calendar, ensuring organisational compliance is maintained throughout the year
• Provide professional support to the Group Compliance and FS Risk Function to ensure the smooth running of Compliance and risk management governance and reporting processes
• Act as the Group Compliance and FS Risk liaison across telecommunications, M-Pesa and Financial Services businesses, including Vodafone.

The ideal candidate for this role will have:

• Relevant Legal or Commerce Degree
• Sound understanding of compliance and risk management principles
• Microsoft Office Specialist Word and Advanced PowerPoint certification and competent in Microsoft products, including Co-Pilot.
• SQL and Power BI scripting and Python scripting are advantageous.
• Minimum 8 -10 years of relevant compliance and risk management experience (Essential)
• Telecommunication and Financial Services and experience (Advantageous)

Core competencies, knowledge and experience:

• Experienced compliance and risk professional with deep understanding of Compliance and Risk Management principles and application into the day-to-day activities
• Ability to analyse and interpret compliance, risk and technical information with ability to apply the knowledge to compliance and risk reporting and governance
• Knowledge of King Code of Corporate Governance and familiarity with general principles of good governance
• Highly developed written and verbal communication skills with the ability to proof read documents for quality and attention to detail
• Ability to manage one’s own time and assist others to set priorities, plan and organise yourself and others in order to meet specific timeframes, deadlines and allocated tasks
• Must be able to use data analytics and writing of scripts to extract information for governance and reporting purposes.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 13 June 2025

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Role Purpose/Business Unit:

In the tough economic environment, this role seeks to; 

• Retain, grow and create solutions and experience that delight Vodacom Business customers. 
• Find innovative ways to limit dilution and retaining customers through collaboration both internally and externally. 
• Influence stakeholders to act in Vodacom Business’s best interests whilst providing world class customer experience. 
• To effectively do this, one will need to create, develop and automate the customer life cycle for enterprise customers in the Vodacom business space to shift from reactive management of customer to proactive management.
• To be a success in this role you will need to work collaboratively with the various product towers, verticals, customer segments, OEMs, terminals; as well as explore different data sources to assist in identifying and driving new business growth for Vodacom Business. 
• The incumbent will represent the business stakeholders and will be the voice of the customer guiding Scrum/DevOps teams, and responsible for ensuring that the delivery team delivers value to the business according to the outcome vision.

Your responsibilities will include:

Customer Life Cycle and New Business Growth    

• Define VB data-driven base growth use cases leveraging Vodacom’s data assets and external sources.
• Enable revenue delivery through CVM tools and new CVM product development across direct and indirect channels.
• Use aggregated data to define use cases for auto-CVM targeting of customers for account-level upsell and fixed cross-sell.
• Identify and consolidate data features to extract incremental value from the existing base and minimise churn.
• Own the CVM campaign tooling for direct and indirect partners.
• Work closely with the NPS team to proactively identify and resolve customer issues.

Enterprise CVM Retention and Churn Management    

• Develop and execute Enterprise CVM retention and churn strategies in line with overarching deliverables and goals across mobile and beyond mobile product portfolios.
• Manage churn on the Vodacom base with both proactive and reactive focus.
• Participate in Segment Teams Cadence sessions, providing valuable inputs on retaining segments from an Enterprise CVM perspective.
• Manage the retention pipeline for sales across mobile and beyond mobile portfolios.
• Act as the product owner for the Beyond Mobile Retention tower (Agile framework), focusing on improving data quality and increasing conversion on renewals through the CVM Capabilities stream
• Continuously seek process and system improvements to better serve customers.
• Support go-to-market processes from the Enterprise CVM side to contribute to segment strategies.
• Own, manage, and execute CVM-driven projects.

Leadership and Team Management    

• Provide leadership, training, and support for the Sales team
• Develop and coach skills within the CVM team to ensure growth and business continuity.

GTM Design

• Working with sales in defining channels to market 
• Define the GTM strategy to achieve sales, revenue, profit targets
• Work with marketing in designing campaigns to drive the required demand  
• Drive market awareness campaigns that position the SME mindshare of Vodacom being the digitisation partner of choice for SME’s 
• Negotiate for marketing budget to launch particular propositions 

Stakeholder Management & Business Development 

• Collaborate, champion and enable effective leadership and cross-functional working relationships to create a unique, superior customer experience based on leadership practice. Connect and leverage the skills of various functional teams to generate synergy across all the different customer touch points
• Collaborate with industry vertical leads and teams on Sales Strategies and Plans to unlock growth in scaling industries and/or strategic accounts 
• Present to customers/partners on Value Propositions to close strategic / high value deals  
• Internal and External stakeholder engagement and partner management related to growth of segment
• Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals.
• Develop and maintain key account relationships with channel partners, ensuring that channel partners are aligned to the customer experience expectations and to
• the sales partner strategy framework. 

Delivering through People: 

• Oversee the activities of the team to ensure effective delivery of business outcomes.
• Supports and enables the team to succeed by encourage frequent knowledge sharing between team members amongst other enablement initiatives.
• Create fit for future organization capability through skills development informed by skill gap analysis in line with business strategy and ensuring that the identified skills gaps, are addressed through training.
• Develop a high performing team by embedding formal performance management process, informal coaching through continuous 1:1 performance discussion 
• Embed the Spirit of Vodacom by living the Spirit behaviours and ensuring consistent Spirit engagement initiatives. 
• When required, initiate disciplinary processes for team members calling on support from HR when required
• Resolve grievances raised by team members and escalate only if required
• Motivate team members and ensure that their efforts are recognised by using Vodafone Stars platform.

The ideal candidate for this role will have:

• Matric
• Master’s or Bachelor’s degree (or equivalent) in Commerce and/or Analytics (Marketing/Communication).
• Strong communication skills with experience presenting analytics results to senior management.
• 7+ Years of Experience in CVM, B2B business development, Product Management, Segment Marketing, Customer Life Cycle Management
• ICT or financial services experience essential
• 3+ years management experience

Technical Competencies 

• Significant experience in building and optimising customer journeys with a focus on NBA (Next Best Action).
• Ability to influence executive-level stakeholders and communicate effectively across various levels.
• Proficiency in testing hypotheses from raw data sets, drawing meaningful conclusions, and communicating results effectively.
• Experience working with cross-functional teams to translate business issues into potential analytics solutions.
• Strong leadership and planning skills, with a focus on CVM data-driven commercial direction.
• Familiarity with implementing data transformations and algorithms in common programming languages.
• Proficiency in statistical packages and ML libraries (e.g., R, Python SciPy, NLTK, Spark MLlib, SAS) is advantageous.

Behavioural Competencies 

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership   
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 11 June 2025. 

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Role Purpose/Business Unit:

• The Partner Account Manager (PAM) is responsible for driving partner channel objectives and collaborating with internal and external stakeholders with the objective to grow and defend the allocated base, through maintaining and growing partner and customer relationships and opportunity management translating into sales.
• The PAM is responsible for management of the allocated partner distribution, and the execution of required strategies that is geared towards the achievement of sales targets, customer experience and strategic objectives of the partner channel, meeting annual targets on sales, revenue, inflow, growth, profitability margins etc .

Your responsibilities will include:

Sales & Stakeholder Management

• Primary owner of the relationship for the partner portfolio
• Develop a healthy, productive and respectful relationship with all business partners (on the allocated base) based on integrity and professionalism.
• Acquire a thorough understanding of key partner/customer needs and requirements.
• Drive channel objectives across the partner base to meet annual targets
• Develop and grow partner relationships to create new value and opportunities.
• Provide valuable inputs the manager for developing a sales plan and monitoring its implementation across the partner base
• Develop contact strategies and partner account plans (PAP) for the allocated partner base in order to drive sales targets
• Manage partner engagements and drive store engagements to meet sales targets and strategic partner channel objectives
• Performance management of partners and stores on the allocated partner base
• Develop a pipeline of prospects together with the partner base, which are systematically qualified, managing the decision-making process to ensure sales prospects are closed
• Own escalated partner & customer complaints, for the allocated distribution, from a service perspective.
• To support finance & credit control in recovering overdue and non-payment by clients.
• Ensure the correct products and services are delivered to customers in a timely manner as per the customer needs and objectives.
• Serve as the link of communication between business partners / key customers and internal teams.
• Resolve any issues and problems faced by partners & customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Reporting

• Prepare monthly/ Weekly Run Rate and Demand Management
• Perform Sales Analysis for the allocated partner base and store base
• Annual Sales Strategy & Budget Planning
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key metrics (partner account planning)
• Forecast and track key account metrics across the allocated partner base
• Prepare reports on partner base, and top accounts, providing recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic partner account Planning & Customer Account Planning with partners)

The ideal candidate for this role will have:

• Degree /Equivalent

A minimum of 3+ years’ work experience in a Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:

• Partner Channel / distribution management
• Strong understanding of Indirect sales models & partner ecosystems
• Strong understanding of mobile and beyond mobile products and solutions, market dynamics and sales
• Ability to build & grow relationships

Technical Competencies 

• Experience in solution selling within enterprise customers
• Proven track record in managing business partners and driving sales through business partners
• Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
• Successful track record of managing multi- industry sales and demonstrate profitable revenue growth

Behavioural Competencies

• Partner management: Maintaining and growing partner relationships & partner distribution, focussing on driving sales through partners and meeting partner channel objectives
• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

go to method of application »

Role Purpose/Business Unit:

• The purpose of this role is to implement the CBU Sales and Distribution strategy in conjunction with the Alternative Distribution strategy.
• The business unit currently includes Alternative Distribution Prepaid business partners.
• The main KPI’s that needs to be implemented and managed is channel economics linked to efficiencies.
• Net Sales Revenue being the overarching objective.
• The role is to act as a conduit into the rest of the business i.e. Segment Marketing, Product and Services, FTTH, Digital and Content and Financial Services but not limited to.  
• True account management and project management skills will be required.
• Analytical and basic financial competence will also be critical i.e. P&L and ROI 

Your responsibilities will include: Who you are
Strategic:

• Implementation of the CBU and Channel Strategy will be required.  
• Will also be required to co-build the channel strategy with the EHOD.
• Stakeholder management internal and externally with these channels is critical at all levels and where needed even at board level within these companies we deal with.
• The above will be linked to short-, medium- and long-term goals, projects & net sales revenue growth linked to annual DB.
• Will be required to manage a team of sales Key Account Managers and Admin. 
• Will be required to work closely with SalesOps re payments, Deal letters and all governing commercials.
• Will be required to work with Legal and ensure compliance with issues like POPI, Health and Safety etc.
• Work closely with the ME’s and EHOD’s in the Regions to ensure National success.
• Cultivate strong relationships with other business units i.e. Segment Marketing, Product and Services, Digital and content and financial services but not limited to.

Operational:

• Ensure stock is managed (forecasting / stock deliverables / stock in trade and wastage) efficiencies. 
• Ensure channel is clear on DB numbers for the year linked to their respective deal letters. (Gross Connections, VABS & Inflow revenue etc.). 
• Protect and promote Vodacom products and comply with regulations like POPI and RICA etc.
• Manage meetings, reports and deliverables weekly, monthly & quarterly (internal and external)
• Report on sales performance both internal and external.
• Work with other teams to improve sales operations.
• Identify and recruit new business partners.
• Customer acquisition and retention (Base and Inflow)

Stakeholder Management:

• Manage the contracts with Business Partners and ensure delivery of objectives.
• Ensure Partners and Regions have functional relationships and maintain these relationships.
• Manage training of Dealers and ensure quality assurance is provided on an on-going basis.
• Work in a division linked to other accounts and distribution.
• Constantly monitor competitor activity in the trade and create plans to mitigate as necessary.

The ideal candidate for this role will have:

Must have technical / professional qualifications:

• Matric – Essential
• Degree / National Diploma in Business Management or related field – Essential
• Minimum of 5 years’ sales experience - Essential 
• With a minimum of 2 years management experience - Essential 
• Should have experience in Management of a Sales Strategy, Business Development, People, Projects and General Management.

OR

• Matric – Essential
• Minimum of 10 years’ sales experience - Essential 
• With a minimum of 2 years management experience - Essential 
• Should have experience in Management of a Sales Strategy, Business Development, People, Projects and General Management

Core competencies, knowledge, and experience:

Knowledge:

• Telco / Techno knowledge
• FMCG & Informal markets
• Channel strategies
• Development of strategic plans
• Project Management
• Business Processes
• Budget Planning and Management
• Forecasting
• Cellular Products and Services
• Training
• Business Development

Skills:

• Entrepreneurial and Commercial Thinking
• Leading and Supervising (Mentor and Leader)
• Analysing (decide and Initiate action)
• Creating and Innovating. (overcome objections)
• Planning and organise.
• Working with People
• Presenting and Communicating Information
• Relating and Networking

Attributes:

• Sales / Revenue Driven 
• Can manage up and down the value chain.
• Delivering Results (financial) and Meeting Customer Expectations (EQ)
• Commercial Acumen 
• People Management 
• Problem Solving 
• Attention to Detail 
• Goal orientated 

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 10 June 2025. 

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Role Purpose/Business Unit:

• The Branded Channel Specialist’ role is a hands on operational and tactical role that is responsible for driving sales, service performance and business model compliance across segments and branded channels within their specified area.
• The role is accountable for building and maintaining relationships with key stakeholders, which include trade and channel partners, the internal organisation and suppliers.
• The role is meant to effectively support branded retail in terms of operational excellence in sales, service and customer experience.

Your responsibilities will include:

• Sales Management 
• Drive target related growth of sales and revenues within the specified branded channel
• Third line escalation from trade partners (customer queries) – ECLO 
• Manage the enablement of the sales processes across the branded Channel
• Ensure implementation and success of new products and services and identify opportunities to drive product awareness
• Monitor competitor activities and ensure gap closure through the development of competitor activity plans
• Find partnership opportunities to leverage on the expected KPIs
• Plan, organise and monitor activities to fulfil the required KPIs
• Ensuring all required training is completed by the stores in the channel
• Prioritizing customer experience in all activities carried through the branded channel

Distribution and Marketing Management 

• Manage the distribution points in terms of products and services in the correct channel segments
• Identify strategic marketing events to maximize profitability for areas of responsibility, and liaise with Marketing team to facilitate promotions, in-store planograms and recommend ATL marketing opportunities within the channel

Customer Experience Management 

• Achieve the tNPS and NPS targets across all segments within the channel.
• In collaboration with Marketing, support and manage performance across branded channel distribution points/stores by analysing, scores/data and opportunities to improve the customer experience
• Analyse, resolve and feedback on all regional customer issues 
• Operations Excellence and Reporting 
• Manage store operational compliance via associated systems and follow through with any non-compliance until rectified
• Drive Retail Spirit Beat completion and monitor actions taken to improve ways of working, culture etc.
• Ensure policies are adhered to across the branded distribution points/stores
• Ensure governance and adherence of retail operating model
• Plan, implement and manage recovery plans for underperforming stores within the dedicated branded stores
• Measure, Analyse and Report on a monthly basis on key activities , findings , learnings and areas of improvement and identify opportunities to improve sales and service within the branded retail that will positively impacts revenues , market share and customer experience
• Provide executive management reports or other applicable or ad hoc reports that may be required
• Provide a range of reports to ensure that  agreed SLA’s and performance are measured and monitored on an ongoing basis
• Support the implementation of all branded channel retail capabilities and ensure this is maintained at all time as part of BAU
• Complete all the required scorecards on branded channels on a monthly basis.

Relationship Management 

• Engage and manage the relationships with various stakeholders – Vodacom Head Office, regional teams, suppliers and stores 
• Negotiate and collaborate to achieve the best results outcome that positively impact customer experience (NPS/TNPS/Trade Partners, Retail Spirit Beat etc.) 
• Implement people transformation initiatives in third parties where applicable
• Serve as the first point of contact for escalations assistance for Branded stores

Training Management 

• Ensure adherence of all branded stores to training requirements and that all training has been completed prior to rendering service
• Assist in training initiatives linked to knowledge gaps and new product introductions
• Drive and support Learning & development on all training initiatives that need to be implemented and monitor performance 
• Ensure the trades’ knowledge levels are of the recommended standards - Identify Knowledge level gaps and book training accordingly.
• Drive seamless customer experiences. Provide insight and feedback about the customer journey and processes across all Branded channels to the Customer Insights team

Field Management 

• Ensure that field targets are achieved via the associated system
• Ensure the use of all applicable systems required to manage the branded channel e.g. Retail Cloud
• Drive Red Flag closures via the regional support structure and Head Office teams
• Adhere to weekly visits and monthly call cycle

Digital Management

•  Ensure adherence and use of all digital capabilities, tools made available to render services and manage the adoption rate
•  Adapt and embrace the use and implementation of digital system, process and/or innovative new technologies and solutions

The ideal candidate for this role will have:

• Must have technical / professional qualifications:
• Matric / Grade 12
• 3 year commercial diploma or degree (NQF 6 or higher) or SAQA accredited equivalent - Essential 
• 3-5 years relevant experience - Essential 
• Work experience in the telecommunications industry - Beneficial
• Drivers Licence EBO – Essential
• Own vehicle- Essential

Core competencies, knowledge, and experience:

• Business/Operational environment within the Branded channel including Retail /Sale/Service Industry
• SLA Management
• Strong planning, organising and multiskilling ability
• Effective conflict resolution and interpersonal skills
• Creative and innovative
• Excellent communication skills
• Analytical skills
• Problem solving and decision making
• Multiple stakeholder co-ordination
• Excellent follow up and follow through
• Good business acumen and ability to think holistically
• Customer centric and ‘can do’ culture
• Adapting and Responsive to Change
• Exposure to dealing with various audience and levels internally and externally
• Proven Sales and Marketing record

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 10 June 2025. 

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Role Purpose:

• Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom.
• Infinity Services Partner Company is looking for a MI & Insights Specialist
• An exciting position awaits an incumbent who is structured; detail oriented and keen to add value to a dynamic team.
• In this important role you will support the business through MIS & data analysis & will be responsible for providing quality reports and data to make sound decisions. 

You will solely be responsible for:

• Determining and producing business intelligence solutions based on data extractions performed
• Searching for innovative ways to reduce manual work and add value by giving insight into the information produced.
• Your strong MI, Excel and Analytical skills will stand you in good stead for this opportunity.

Your responsibilities will include:

• To create data extraction processes and infrastructure from disparate data sources, employing ETL best practices
• To design and develop automated reports, based on user requirements
• To extract and manipulate data/stats/information for analysis required by the business
• To verify the completeness, accuracy, validity & timeliness of the data being reported on
• To analyse, present & explain the data content to stake-holders/management
• To automate extractions
• To do user acceptance testing and post-implementation testing for all new or enhanced, automated reports
• To get feedback from users on the value add/usage of the reports
• To analyse, evaluate & reformat wide ranges of information
• To perform ad hoc data extractions and data analysis
• To assist with continuous departmental process improvement(s) and/or ad hoc requests

The ideal candidate for this role will have:

Matric or equivalent 

• Relevant 3 year tertiary qualification i.e. B.Com (Computer Science), B Sc (Computer Science)
• 3 - 5 years relevant experience in Database Administration
• MIS
• With 2 Years QlikView Development experience essential
• 3 - 5 years relevant experience in:
• Database Administration
• MIS
• With 2 Years QlikView Development experience essential

Core competencies, knowledge and experience:

• Knowledge of Excel spreadsheet, VBA & Pivot Tables 
• Knowledge of SQL script writing 
• Knowledge of data extraction, manipulation, analysis & presentation 
• Knowledge of Contact Centre trends and operational processes
• Facilitation skills are essential  
• Analytical thinking skills 
• Problem solving skills 

Closing date for Applications: 13 June 2025.

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Role Purpose:

• Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom.
• Infinity Services Partner Company is looking for a Trainer
• Responsible for scheduling and conducting training sessions for both new and experienced Call Centre agents and supporting employees to keep productivity up.

Your responsibilities will include:

• Developing Call Centre’s education materials, such as digital presentations, how-to manuals, and instructional videos.
• Preparing procedures and policies regarding experience techniques and appropriate agent conduct.
• Scheduling and conducting training sessions on various Call Centre topics to prepare and support new employees.
• Training existing employees on new or updated products & services to improve their performance.
• Observing the daily operations of Call Centre employees and identifying any areas of improvement.
• Liaising with team leaders and managers to conduct on-the-job coaching.
• Measuring the effectiveness of training sessions and preparing individual or team progress reports.
• Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.
• Conduct Training needs analysis/identification that can help improve performance.
• Conduct regular PKT’s to ensure employees are abreast of all products.
• Provide insight on trends identified through dipsticks.
• Conduct new hire training

The ideal candidate for this role will have:

• Technical / Professional Expertise 
• All Supplier trainers must have a training qualification such as ODETDP (NQF level 5) or minimum of 5 years training experience. 
• All Supplier trainers will need to have the Vodacom accreditation before being permissible to train.
• The trainers will need to ensure they adhere to the monthly/quarterly or bi-annual “Train-the-Trainer” sessions to retain the Vodacom accreditation (Vodacom Products and Services)
• 2+ years of training experience
• Additional certification in business leadership, eLearning software, or adult education and training will be an advantage.
• Familiarity with learning management systems
• Proficient in Microsoft office
• Knowledge of training techniques and customer service best practices
• Strong teaching abilities and mentoring skills. 
• Ability to provide leadership to personnel in a fast-paced and high-pressured work environment.

Job Knowledge:

• Knowledge of Telecommunication landscape
• Sound Knowledge of Call Centre Operations
• Sound knowledge of Microsoft (Word, Excel & PowerPoint)
• Sound knowledge of Project Management
• Sound Knowledge of the Sales environment
• Basic Knowledge of Converged & Fixed products
• Basic Knowledge of Telecommunication products and service
• Sound Knowledge of Account Management Principles
• Sound knowledge of Service Level Agreements 
• Fault management experience (advantage)
• Sound Business Acumen

Job Related Skills:

• Excellent facilitation skills
• Excellent PowerPoint and Excel skills
• Ability to Coach staff
• Innovative approach to training
• Understanding of adult learning principles

Competencies:

• Interpersonal and communication skills
• Strong mentoring abilities   
• Excellent verbal ,written and negotiation skills
• Able to motivate and coach others
• Agile in Adapting to Change
• Develop people capability
• Quality Focussed
• Conflict management

Other training Requirements

• Strong understanding of front-line agent expectations
• Good communication, interpersonal, and conflict resolution skills.
• All Supplier trainers will need to have the Vodacom accreditation before being permissible to train.
• The trainers will need to ensure they adhere to the monthly/project “Train-the-Trainer” sessions to retain the Vodacom accreditation

Closing date for Applications: 13 June 2025.