Microsoft Cloud Sales Specialist (Internal Sales Support) at First Technology

Job Description

• The Cloud Internal Sales Specialist is responsible for end-to-end quoting, order placement, and internal sales administration for Microsoft commercial contracts and cloud subscriptions, including CSP (New Commerce Experience) and Indirect Enterprise Agreement transactions (via partner channels). The role ensures accurate quotations, compliant ordering, timely provisioning, and clean handover to delivery and finance.
• In addition, the role supports ad-hoc quoting and ordering for third-party software through distributors or vendor channels, coordinating lead times, pricing, and licensing requirements.

Key Responsibilities

Quoting & Deal Support (Microsoft Contracts)

• Prepare and manage customer quotations for Microsoft licensing and cloud services, including:
• CSP / NCE subscriptions (seat-based and consumption-based offerings where applicable)
• Indirect EA / enterprise licensing transactions via the relevant channel
• Add-ons, renewals, upsells, mid-term changes, and subscription adjustments
• Ensure quoting aligns to:
• Customer requirements and scope
• Correct SKUs, terms, billing frequency, and commitment periods
• Internal margin guidance and approval thresholds
• Maintain pricing accuracy and governance (discounts, promotions, incentives where applicable).
• Provide quote packs for account managers: line item detail, assumptions, term summary, and renewal timelines.

Order Placement & Provisioning Coordination

• Place Microsoft orders accurately using the company’s Microsoft partner tooling, including:
• Partner portals and ordering tools (e.g., VLC/VLSC-related tasks, CSP portals, distributor platforms, internal systems)
• Coordinate order activation, provisioning, and customer onboarding steps with delivery teams.
• Manage customer changes: seat adjustments, cancellations (as permitted), renewals, and term changes.
• Track order status, escalation, and resolution with distributors and Microsoft support when required.

Contract Admin, Compliance & Documentation

• Support contract documentation and administration:
• Customer details validation (billing, tenant, domain, contacts)
• Purchase order alignment to quote and order
• Deal folder governance (quote version control, approvals, PO, confirmations)
• Ensure internal compliance with licensing rules and audit readiness (accurate record keeping).
• Prepare basic reporting: pipeline support, renewal lists, order dashboards, and aging items.

Third-Party Software Quoting & Procurement (Ad-hoc)

• Source pricing, availability, and lead times for third-party software via distributors/vendors.
• Prepare and submit orders through distributor portals and vendor processes.
• Coordinate licensing documentation, delivery confirmation, and renewal tracking.
• Liaise with vendors for registration, deal protection, and special pricing where applicable.

Stakeholder & Customer Support

• Act as the internal quoting and ordering “go-to” for account managers, finance, and service delivery.
• Provide customer-ready summaries (commercial terms, renewal timelines, assumptions).
• Ensure service continuity by proactively managing renewals and upcoming term expires.

Key Deliverables / KPIs

• Quote turnaround time (e.g., same-day/24–48 hours depending on complexity)
• Order accuracy rate (minimal rework / zero SKU-term errors)
• Renewal readiness (proactive renewal list and customer contact tracking)
• Operational hygiene: complete deal files, correct approvals, clean handovers
• Customer satisfaction: timely provisioning and issue resolution

Required Skills & Experience

Experience

• 2–5+ years in sales support, licensing operations, procurement, or cloud quoting
• Hands-on experience with Microsoft CSP quoting and ordering processes
• Practical exposure to Enterprise licensing motions (Indirect EA / enterprise agreements) preferred
• Experience working with distributors and vendor portals for third‑party software procurement

Technical / Functional Skills

• Strong capability in Microsoft licensing quoting: SKUs, terms, billing, renewals
• Ability to navigate Microsoft partner tools and portals for ordering and support
• Familiarity with VLC / VLSC-style licensing administration tasks (as applicable in your environment)
• Solid Excel skills (pivot tables, lookups, basic reconciliation)
• Strong attention to detail and process discipline

Soft Skills

• High accuracy, structured thinking, and strong follow-through
• Comfortable working under pressure with multiple quotes/orders in flight
• Strong communication: can translate technical licensing into clear commercial language
• Collaborative mindset: works well with sales, finance, and delivery teams

Qualifications (Preferred)

• Relevant certification exposure (nice-to-have): Microsoft licensing fundamentals, sales operations training
• Business/Commerce/IT diploma or equivalent work experience