Microsoft Exchange Online Specialist - BSTD at South African Reserve Bank

Brief description

• The main purpose of this position is to provide specialised technical expertise and recommendations on Microsoft 365 products and services, and to provide third-level support for Microsoft Exchange Online while ensuring its optimum availability and performance as well as troubleshooting problem areas in a timely and accurate manner.

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Design, configure, test and deploy Microsoft 365 and Microsoft Exchange Online products and services.
• Provide maintenance and third-level support services on all Microsoft 365 products and services to ensure continued availability and performance of the technologies.
• Troubleshoot and perform root-cause analysis related to Microsoft 365 products and services.
• Manage the technology life-cycle on all Microsoft 365 and Microsoft Exchange Online products and services.
• Implement and maintain the governance and security model for the platform as developed by the Cyber and Information Security Unit at the South African Reserve Bank (SARB).
• Proactively monitor and report on Microsoft 365 products and services for their availability and reliability.
• Provide periodic reports on the health, usage, performance and life-cycle status of the platform.
• Develop, maintain and document technical standards, procedures, user guides, standard operating procedures, instructional documents etc. relating to the Microsoft 365 and Microsoft Exchange Online products and services according to best practice to ensure continuity.
• Collaborate and engage with internal and external stakeholders to ensure the functionality of the deployed technologies.
• Remediate any security vulnerabilities identified on the platform.
• Stay abreast of new developments in Microsoft technologies.

Qualifications
Job requirements

To be considered for this position, candidates must be in possession of:

• a Bachelor’s degree (NQF 7) in Information Technology (IT) or an equivalent qualification;
• a Microsoft 365 certificate in Exchange Online Support Engineer Speciality; and 
• the minimum of five to seven years’ of experience in an IT support environment and in managing and administering a Microsoft Exchange Online environment.

The following would be an added advantage:

• In-depth knowledge and experience in:
• Hybrid Exchange environment;
• Microsoft Entra ID;
• Microsoft Intune;
• Windows 365 Cloud PC;
• Microsoft Teams & Teams Voice; and
• Mimecast
• Expert-level Microsoft 365 certification.

Additional requirements include:

• industry, organisational and business awareness;
• continued learning and/or professional development;
• effective communication;
• conceptual thinking;
• building and managing relationships; 
• flexibility;
• a drive for results 
• experience working in a team-orientated and collaborative environment;
• the ability to prioritise and execute tasks in a high-pressure environment;
• judgment and decision-making skills;
• analysis and problem-solving skills;
• resilience;
• a service and stakeholder focus; and 
• the ability to function independently (being a self-starter).

Deadline:30th January,2026