Monitoring and Tracking Clerk - Parktown at Hollard Insurance

Role Objectives:

The Tracking and Monitoring Clerk contributes to the organizational goals by monitoring and tracking Regent Risk Service’s client vehicles.

Key Responsibilities:

• Vehicle tracking and monitoring on multiple systems.
• delivering extraordinary customer service as well as conscious about our customers and their vehicle safety
• Accurate and timeous communication and follow through on all events & calls received
• Receive calls on the emergency call and update the emergency call register spreadsheet (in case of road 
• incidents/accidents/breakdowns. etc...)
• Ensure all your administrative and shift duties are accurate and complete
• Excellent listener, able to analyse and interpret information
• Capacity to instil an ethic of quality and consistency in self and others
• Be responsible for ensuring effective customer liaison interactions and dispute resolution

Required Knowledge and Experience    

• Query resolution 
• Basic knowledge of tracking systems 
• Advanced computer literacy 
• Customer service
• Must be comfortable working shifts
• Good communication skills
• Efficiency
• High EQ
• Perseverance
• Information gathering & monitoring
• Attention to detail
• Self-motivated
• Time management

Educational Requirements    

• Grade 12 or an equivalent NQF level 4 Qualification
• Previous experience in the vehicle tracking industry will be an advantage
• Proficiency in MS Office
• Must be able to work shifts. Driver’s license and own transport advantageous