Current Vacancies at Hollard Insurance

Job Advert Summary    

The role of a Senior System Product Manager will be to lead the product managers in the Personal Lines Features Team. This team focuses on the development of products on external systems. In this role, you will play a key role in shaping the product strategy, overseeing the development lifecycle, and collaborating with cross-functional teams to deliver solutions on external platforms. You need to demonstrate strong leadership, product management skills, and an understanding of external system integrations.

Key Responsibility: Strategy and innovation

• Develop and articulate a clear product strategy and vision for the Features Team, aligning with the overall business goals and external system integration objectives.

Key Responsibility: External system integration

• Lead the team in developing products and features that seamlessly integrate with external systems, ensuring a cohesive user experience and efficient data exchange.

Key Responsibility: Cross-functional collaboration

• Collaborate with pricing, underwriting, and other cross-functional teams to define product requirements, prioritise features, and ensure successful product development and integration.

Key Responsibility: Stakeholder engagement

• Engage with external stakeholders, including broker and third-party vendors, to gather insights, understand integration requirements, and build strong collaborative relationships.

Key Responsibility: Product development

• Oversee the end-to-end product development lifecycle, from ideation and concept development to launch and post-launch optimisation. Refine our agile methodology based on results and client feedback.

Key Responsibility: Market research and analysis

• Conduct market research and competitive analysis to identify opportunities, market trends, and areas for innovation in external system integrations.

Key Responsibility: Roadmap planning

• Work with the scrum master to develop and maintain a detailed product roadmap, outlining the Features Team's priorities, milestones, and timelines for external system product development.

Key Responsibility: Risk management

• Identify potential risks associated with external system integrations and work proactively to mitigate risks through effective planning and collaboration with relevant teams.

Key Responsibility: User centric focus

• Advocate for a user-centric approach, ensuring that products developed on external systems meet user needs, provide value, and offer a positive user experience. Analyse preferences and requests of end users.

Key Responsibility: Budget management

• Work closely with the scrum master to manage the budget for external system product development, ensuring cost-effectiveness and alignment with business goals.
• General: When required, perform any other duties necessary for the operational effectiveness of the company that is within your ability and scope.

Required Knowledge and Experience    

• 5 - 8 years' experience in systems Product management
• Demonstrated success in leading cross-functional teams and managing complex development projects.
• Track record of delivering projects on schedule.
• Experience with Agile methodologies

Knowledge

• External System Integration: An understanding of external system integrations, including knowledge of APIs, data exchange protocols, and best practices for seamless integration with external platforms would be advantageous. 
• External System Integration: An understanding of external system integrations, including knowledge of APIs, data exchange protocols, and best practices for seamless integration with external platforms would be advantageous.
• HTML & XML: Basic understanding of HTML and XML languages to facilitate effective communication with developers and technical teams during the integration of products on external systems.
• Project Management: Solid foundation in project management principles, including analysing business requirements on new products or enhancements, monitoring projects’ execution against business plans, conducting regular project audits to ensure that projects correctly carried through to the next phase of the PMLC and preparing project statistics for Senior Management.
• Agile Methodologies: Good understanding of Scrum and AGILE methodologies and applying these principles to product development.
• Financial Acumen: Understanding of budget management and financial considerations related to product development, including the ability to manage budgets effectively and make informed financial decisions.
• User Experience (UX): Awareness of user experience principles and the ability to advocate for a user-centric approach in product development, ensuring that products on external systems are intuitive and user-friendly.
• Industry and Market Trends: Stay informed about industry and market trends, especially those relevant to external system integrations, to anticipate shifts and identify opportunities for innovation.

Skills

• Leadership: Strong leadership skills with the ability to inspire and lead cross-functional teams, driving a shared vision and fostering a collaborative and innovative work environment.
• Communication: Excellent communication and interpersonal skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders. Effective communication with external partners is crucial.
• Analytical Skills: Strong analytical and problem-solving skills, including the ability to analyse data, interpret trends, and make data-driven decisions to inform product strategies.
• Project Management: Proven project management skills, including the ability to oversee the end-to-end product development lifecycle, set priorities, and manage resources efficiently.
• Negotiation and Relationship Building: Strong negotiation skills and the ability to build and maintain positive relationships with external partners, clients, and stakeholders.
• Decision-Making: Ability to make informed and timely decisions, weighing risks and benefits, to ensure successful product development and integration on external systems.

Educational Requirements    

• Matric
• Project management certification
• Bachelor's degree in Business, Computer Science, or a related field. Advanced degree or relevant certifications are a plus.

go to method of application »

Required Knowledge and Experience    

Your duties & responsibilities

• Reporting to the Data Engineer Practice Manger your key focus areas will be:
• You will be required to design, build, and support the delivery of modern data engineering solutions in the Azure data platform, collaborating closely with cross-functional teams within Hollard, including the Infrastructure DevOps team, solution architects, subject matter experts, data modelers, etc. This collaboration aims to ensure that Hollard’s data platform ecosystem is optimal in supporting business needs. Additionally, you will work collaboratively with vendors to ensure that data engineering delivery and practices meet Hollard’s standards.

Your duties and responsibilities include:

• Maintain, support, and monitor existing production Azure Synapse data engineering pipelines, PySpark notebooks, data platform lake house architecture and Azure SQL ODS storage and Stored Procedures, CICD pipelines to make sure all data loads on data platform meet data quality standards and business SLA requirements.
• Participate and contribute to Azure data platform architecture design, data modelling, gathering and analysis of data requirements; understand document, communicate and, build appropriate solutions.
• Participate, design, build, deliver, and document data platform related projects with latest Azure data analytics technologies.
• Promote data engineering best practices with CICD YAML pipelines and automation.
• Coach and mentor junior data engineers on Azure technologies.
• Knowledge acquired awareness, skills and/or expertise
• 10+ year demonstrable experience in design, build and support of data engineering pipelines in the data warehousing, BI analytics, and/or ML space, including 5+ year work experience using Azure data analytics tool such as Data Factory, Synapse, Azure SQL, data lake gen2, key vault.
• Strong knowledge and extensive experience in implementing modern lake house architecture on Azure Data Lake Gen2 and Apache Spark using PySpark.
• Strong knowledge and experience in metadata driven data engineering pipeline design and development towards reusable patterns and frameworks.
• Strong data modelling knowledge and physical implementation experiences with Dimensional and/or Data Vaults methodologies.
• Strong knowledge and extensive experience in working in an Agile framework with CI/CD using modern DevOps / Data Ops integrated processes with YAML pipelines
• Knowledge of machine learning, MLOps, AI is desirable
• Knowledge of IaC such as BICEP and/or Terraform is desirable
• Experience of manipulating semi-structured data (XML, JSON)
• Behavioural Competencies personal qualities
• Be available and engaged, flexible and resourceful with a can-do attitude.
• Passion for continuous learning with curiosity for technology and analytics
• Excellent communicator, collaborator and “people person” with an ability to build rapport quickly.
• Ability to effectively manage challenging situations without loss of focus when under pressure.
• Be comfortable with ambiguity and willing to get outside of comfort zone while delivering tangible results.    

Educationa Requirements

• Bachelor’s or Master’s degree in Computer/Data Science Technical or related field is a must. Post-graduate is highly regarded.
• Microsoft Azure Data Engineering Associate (DP-203) certification.

go to method of application »

Job Purpose

• The primary objective of the position is to roll out a Data Governance Operating Framework for Hollard Life Solutions, with a focus on improvement of data governance and data quality through modifications of organization behaviour, policies, standards, principles, governance metrics, processes, related tools and data architecture.
• Collaborate with Risk and Legal departments to interpret data-related acts and laws. Translate compliance requirements to technical and business requirements for IT and data stewards to action.
• Collaborate with data stewards to analyse data for data quality issues and define requirements for what quality measures needs to be tracked, define acceptable data quality levels in conjunction with the business and define rules that the company must use to ensure data is available, at the right quality levels and accessed securely by authorised personnel.
• Manage, investigate, and resolve data quality issues within enterprise applications, using various techniques while safeguarding against data loss.

Key Responsibilities

• Create and implement a Data Governance Framework.
• Create data governance processes and controls.
• Create data governance policies and standards.
• Ensure that new systems and/or applications adhere to existing data management practices, policies, and procedures.
• Develop and build relationship with internal and external stakeholders.  
• Serve as a liaison between business and functional areas and technology to ensure that data related compliance and business requirements are clearly defined, communicated and well understood and considered as part of operational prioritization and planning.
• Define indicators of performance and quality metrics and ensure compliance with data related policies, standards, roles and responsibilities, and adoption requirements.
• Actively manage data owners, data stewards and data custodian forums and content.
• Develop training plans for data owners and data stewards.
• Continuously evaluate data governance tools for suitability for company use.
• Produce data governance reports and dashboards on a recurring basis.
• Enrol data owners, data stewards and data custodians around active management of key data issues.
• Manage documentation as well as remediation of key data issues.
• Review data remediation results and manage subsequent oversight of key data.
• Collaborate with data stewards and data custodians on review and planning of key information gaps which present challenges.
• Identify and ensure the resolution of data quality issues, such as uniqueness, integrity, accuracy, consistency, and completeness in a cost-effective and timely fashion.
• Take a lead in preventing data quality issues by identifying frequent user errors, and working with business units to strengthen user competence
• Collaborate with data stewards to perform data profiling on a regular basis and generate data quality statistics. The results of these audits should be communicated to business owner of the data and tied into service level agreements (SLAs) between data entry personnel, IT, and the appropriate business units.
• Devise, coordinate, and conduct mass data-cleansing initiatives for the purposes of purging and eliminating corrupt or redundant information from corporate databases.
• Identify causes of poor data quality, implement solutions and communicate findings to employees, management, and stakeholders.
• Develop and enforce methods and validation mechanisms for ensuring data quality and accuracy at the point of entry.
• Work collaboratively with the system architects to develop methods for synchronizing data entering company systems from multiple points.
• Conduct research and make recommendations on products, tools, services, protocols, and standards that will support the data management strategy.
• Familiar with POPI and other data related laws and compliance frameworks.
• Actively participate in the Data & Analytics MANCO.
• Promote collaboration amongst the different sub-teams in the Data & Analytics team.

Required Knowledge and Experience    

Required Experience

• Minimum 5 years of Data Governance operations, oversight function, risk measurement, or managed data governance.  
• Minimum 3 years of Data Quality operations.

Required Knowledge and Skills

• Must be driven, operationally savvy, action-oriented who continually strives for improvement.
• Must have excellent written and verbal communication skills.
• Strong ability to communicate effectively with senior stakeholders.
• Ability to work independently with light to moderate supervision in various areas of responsibility.
• Take personal ownership of deliverables; can independently drive deliverables to completion.
• Takes initiative on work-related matters; proactively remove blockers to ensure tasks competition; proactively engages and follows up with stakeholders they are dependent on.
• Excellent interpersonal skills and strong project management skills. 
• Thorough knowledge and operational skills in Data Governance and Data Quality. 
• Ability to coach and mentor juniors.

Technical Skills - Technology / Systems

• Master Data Services
• Data Profiling Tools
• Data Modelling Tools
• SQL

Educational Requirements    

• Graduate degree in the field of Computer Science, Engineering, Business Administration or Information Technology

go to method of application »

Role Objectives:

The Tracking and Monitoring Clerk contributes to the organizational goals by monitoring and tracking Regent Risk Service’s client vehicles.

Key Responsibilities:

• Vehicle tracking and monitoring on multiple systems.
• delivering extraordinary customer service as well as conscious about our customers and their vehicle safety
• Accurate and timeous communication and follow through on all events & calls received
• Receive calls on the emergency call and update the emergency call register spreadsheet (in case of road 
• incidents/accidents/breakdowns. etc...)
• Ensure all your administrative and shift duties are accurate and complete
• Excellent listener, able to analyse and interpret information
• Capacity to instil an ethic of quality and consistency in self and others
• Be responsible for ensuring effective customer liaison interactions and dispute resolution

Required Knowledge and Experience    

• Query resolution 
• Basic knowledge of tracking systems 
• Advanced computer literacy 
• Customer service
• Must be comfortable working shifts
• Good communication skills
• Efficiency
• High EQ
• Perseverance
• Information gathering & monitoring
• Attention to detail
• Self-motivated
• Time management

Educational Requirements    

• Grade 12 or an equivalent NQF level 4 Qualification
• Previous experience in the vehicle tracking industry will be an advantage
• Proficiency in MS Office
• Must be able to work shifts. Driver’s license and own transport advantageous

go to method of application »

Key Responsibilities

• Process all claims over binder mandate. Evaluate and investigate all claims received in order to prevent possible leakage to the company in the settlement of claims. Management of outstanding claims on a monthly basis
• Process all claims assigned within branch mandate - All claims received to be registered within 24 hours of receipt Premium checks to be done. To establish as accurately as possible the estimate to be retained by the branch (allow variance of 5%). Claims finalised and cheque requisitioned within 24 hours of final correspondence. . Ensure claims are paid in accordance with policy cover.  Identify multi claimants and bad risks. Ensure that transactions are processed within delegated authority limits and within set standards
• Provision and adherence to claims guidelines and signed agreement
• Interpretation and application of policy terms and conditions ensuring all validation checks for claims referred
• Underwriters to be advised of claims revealing adverse risk features as soon as they are evident, and reinstate policies where applicable
• Detection and management of fraud, dishonesty, misrepresentation
• Roll out of Hollard procurement strategy
• Onboarding of partners and partner training
• 48 hours turn around – for everything
• Managing rejections, ensuring fairness and diplomatic communication

Required Knowledge and Experience    

• Sound understanding of commercial and industrial short term insurance with at least 5 years’ experience:
• Knowledge of various policy wordings including commercial wording, business rules etc
• Knowledge and application of Short Term products
• Knowledge of insurance practices
• Knowledge of SA insurance market and competitors
• Business management skills
• Self-management skills can organise work, space, time
• Good communication skills including writing and presentation skills
• Relationship management skills have the right approach with the right people
• Negotiation skills internal & external
• Analysis and interpretation of data pertaining to claims
• Demonstrate common sense, self-motivation and discipline
• Well-presented / representative of Hollands image
• Visibly demonstrate the Hollard values
• Visibly assisting Hollard being the best business insurer
• Sound knowledge of MS Office including Word, Excel, PowerPoint, Outlook
• Career orientated When required perform any other duties necessary for the operational effectiveness of the company that is within your ability and scope

Educational Requirements    

• Matric
• NQF 5 Insurance Qualification
• Ensure minimum CPD points are obtained

go to method of application »

Role Objectives

This Claims Negotiator role will be responsible for managing Branch claims assigned, within the branch mandate, within the set standards required by the company thus contributing to the productivity of the claims department. Maintaining the standards of the claims department thus enhancing the image of Hollard, as well as ensuring technical aspects for claims settlement are adhered to. Contribute to the growth and profitability of Hollard and Ensure strong working relationship between all stakeholders

Key Responsibilities

• Technical expertise: To evaluate and investigate all claims received to prevent possible leakage to the company in the settlement of
• Customer service: Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards as set by the
• Service to brokers: Over and above normal claims processing duties such as technical advice and other
• Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 24 hours
• Registration: All claims received to be registered within 24 hours of receipt

Required Knowledge and Experience    

• Good knowledge of Commercial & Personal insurance with at least 5 years’ experience
• Claims
• Insurance terminology
• Legal knowledge prescription act, insurance act, FAIS
• Underwriting knowledge ability to interpret policy wording, understanding how claims information impacts on underwriting
• Basic risk assessment knowledge understand the assessment process, with an ability to appoint the right assessor
• Reinsurance and treaties basic understanding
• Product knowledge
• Basic financial knowledge estimates, premiums, co-insurance
• FAIS compliance

Educational Requirements    

• NQF 5 Insurance qualification or equivalent
• RE 5 & FAIS Compliant