Monitoring & Control Officer at Absa

Job Summary

• To deliver administrative services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
• Responsible for the day to day monitoring and control of all lending (both authorized & unauthorized) to the Retail Products within the business.

Job Description

• Monitor and control on a daily basis the out of order retail accounts and take appropriate action to normalize the position, within pre-determined policy rules.
• Undertake the review of all monthly advances control reports, assessing the information therein and making recommendations regarding the strategy to be employed in ensuring that such out of order accounts are returned to order within the shortest possible time.
• Discuss with RMs on accounts out of order and appropriate action to normalize position, within pre-determined policy rules.
• Maintain a daily system for Monthly & quarterly account review
• Monthly review of accounts submitted to RMs
• Review and recommend accounts for collection
• Send out notices and letters to customers
• General filing of reports and documents
• Adhere to Service Level Agreements  (SLA)
• Any other duties and support to the Head of Underwriting by key stakeholders

Education

• Further Education and Training Certificate (FETC): Office Administration (Required)