Motor Assessing Manager CPT at Santam Insurance

WHAT WILL YOU DO

• The successful candidate will be responsible for managing a team of Auto Assessors, ensuring that they are deliveringhigh-quality assessments in a timely and efficient manner, as well as managing the performance and development ofstaff.
• Additionally, the Manager will be responsible for managing and developing relationships with insurance brokers.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE

• Manage and oversee the daily operations of the assessment team, with a focus on automotive assessments, ensuring that targets are met and assessments are delivered in a timely and efficient manner.
• Manage and develop the performance of the assessment team, providing regular feedback, coaching, andtraining to ensure that staff are delivering high-quality assessments and meeting performance targets.
• Ensure that assessments are completed to a high standard and in accordance with company policies andprocedures.
• Work closely with other departments to ensure that assessments are delivered to clients on time and to their  satisfaction.
• Manage and develop relationships with clients and insurance brokers, providing regular updates and managingany issues that arise.
• Develop and implement processes and procedures to ensure the smooth running of the assessment process.
• Conduct regular audits of assessments to ensure quality and compliance.
• Manage the budget for the assessment department, ensuring that resources are allocated effectively.
• Stay up to date with industry developments and changes in regulations, and ensure that the company iscompliant with all relevant requirements.

QUALIFICATIONS AND EXPERIENCE

• Bachelor's degree in business, finance, automotive engineering, or a related field.At least 5 years of experience in operations management, preferably in the insurance industry, with a particularfocus on automotive assessments.
• Experience managing a team of assessors or similar professionals, with a particular focus on automotive assessments.
• Experience in staff management, including performance management and staff development.
• Experience in budget management and resource allocation.

SKILLS AND KNOWLEDGE

• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients,insurance brokers, and colleagues.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Knowledge of insurance industry regulations and requirements.
• Familiarity with automotive engineering principles and terminology.
• Ability to work well under pressure and manage multiple tasks simultaneously.