Motor Assessing Manager - Johannesburg at FNB South Africa

Job Description

• To assume responsibility for quantifying the additional damages and completing costing queries in the Assessing department. 
• To manage the claims operations and grow and support the development of the business by ensuring claims are settled in an appropriate manner and within the agreed timelines.
• Hello Future Motor Assessing Manager
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Short term insurance you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Provide input into the development of the business area tactical strategy in achievement of the overall business strategy
• Develop and implement an area operational plan in achievement of Business objectives
• Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Ensure implementation of relevant policies, governance and practice standards across the business
• Maintain expert knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by business
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialization and identify risks
• Monitor and manage the average repair cost as well as the quality of their own assessment.
• Moderate assessments completed by the service providers
• Dealing with escalated customer complaints and ad hoc queries.
• Liaise with service providers, clients and advisors as well as provide technical insight into repairs
• Plan and organize multiple work outputs by assigning priorities and continuously reviewing objectives and goal
• Understand and appropriately apply procedures, requirements, regulations, and policies related to specialized expertise
• Investigate, analyze and develop organizational best practices, ensuring and encouraging adherence to an operational framework of policies and procedures
• Participate in specialist communities of practice and contribute positively to own and organizational knowledge improvement
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide advice to relevant stakeholders
• Maintain up to date knowledge of local and global trends
• Provide thought leadership and expertise

You will be an ideal candidate if you have:

• Minimum Qualification: Grade 12 plus VDQ (Vehicle Damage Quantifier) Qualification
• Preferred: Qualified Panel beater, Spray Painter or Motor Mechanic
• 3 to 5 years’ experience in a similar environment, of which 1 to 2 years ideally at junior management level
• Proven experience as a Claims Manager or similar role in the short-term insurance industry, with a focus on motor claims.
• Deep understanding of motor claims processes, policy terms, and coverage.
• Solid knowledge of insurance regulations, industry best practices, and compliance requirements.
• Excellent leadership and interpersonal skills to effectively manage and motivate a team.
• Strong analytical and problem-solving abilities, with an attention to detail.
• Exceptional verbal and written communication skills to effectively interact with clients, stakeholders, and team members.
• Ability to work under pressure, prioritize tasks, and meet deadlines.
• Proficient in using claims management software and other related tools.

You will have access to: 

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

We can be a match if you are: 

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment