New Jobs Available at FNB South Africa

Job Description

• To drive business change that delivers value through the structured implementation and delivery of projects against time, resource, money and scope constraints
• Manage the project resources (including people, procurement, systems, time and budget) from the initiation of an identified project to the end of the defined project lifecycle or process in order to deliver on project goals and objectives
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization
• Maintain and build relationships for purposes of expectation management and project reporting
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
• Lead indirect teams by providing a meaningful context, setting performance standards and educating on process
• Manage the quality of delivery in line with predefined quality standards, procedures, SLA’s and project plans to ensure customer goal achievement
• Implement and use governance and compliance procedures and processes effectively to identify and manage risks
• Contribute to the development of project budgets, control and report on budgeted resources to meet the project objectives
• Assist with the creation of change management plans and implement these to maximise the adoption and/or usage and minimise resistance
• Compile and maintain relevant project documentation in accordance with agreed project procedures and methodologies to effectively support project delivery as well as comply with audit requirements

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Job Description

• To build, optimise and implement innovative quantitative analytical methodologies, procedures, and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, under guidance against predicted results and deliver according to set processes and procedures.

Hello Future Data Scientist I

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of the Private Core Banking team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can: 

• Get dirty with the data and create insightful views.
• Find answers to business problems using the data
• Chat to stakeholders to understand requirements better; build relationships with them
• Produce consistently high-quality outputs within agreed deadlines
• Summarise and present your insights in a manner that is easy for your stakeholders to understand

You will be an ideal candidate if you: 

• Have a qualification in Mathematics, Actuarial Science, Statistics, Engineering, Computer Science or similar
• Have 2+ years in a similar data scientist environment
• Are experienced in SAS, PowerBI and SQL
• Have exposure to Python and R

You will have access to: 

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you are: 

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

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Job Description
Hello Future DevOps Engineer - Virtual Desktop Infrastructure (VDI)         

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 
• We are looking for a skilled Virtual Desktop Infrastructure (VDI) DevOps Engineer with strong technical skills to drive the successful delivery of projects.

Are you someone who has experience in:

• OpenShift architecture experience, with cloud container solutions as advantageous
• To automate the processes between software development and IT teams to enable continuous delivery through designing, developing, testing and releasing software frequently, faster and more reliably in an agile environment.
• Develop IT solutions to meet business requirements and translate technical requirements into test cases, test scenarios and scripts. Execute, and document test plans.

Key Responsibilities: 

• Evaluate new application packages and tools and perform research on best practices.
• Write scripts that will initiate and orchestrate the complete deployments of DEV, QA and Production environments.
• Install, configure and Integrate solutions with other applications and platforms outside the framework.
• Execute testing efforts across the life cycle.
• Design, develop, and implement reusable components.
• Perform script maintenance and updates due to changes in requirements or implementations.
• Set up and maintain the test environments for both manual and automated testing.
• Deploy new modules, upgrades and fixes to the production environment and build automated deployments.
• Perform moderate to complex tasks in support of one or more IT projects that require a singular area of expertise, in multiple technical environments within a specific business area.
• Assist in establishing requirements, methods and procedures for routine maintenance.
• Address issues identified by end users, create patches when necessary, and work through the backlog of customer-reported defects.
• Troubleshoot production problems and existing information systems to identify errors or deficiencies and develop solutions.
• Evaluate existing applications and platforms and provide recommendations for improving performance.
• Review modules for quality assurance and assist in defining DevOps and quality guidelines and standards.
• Facilitate automated testing.
• Automate deploys and feedback such as provisioning, application releases and installations.
• Create tight feedback loops to ensure issues and optimizations are communicated timeously.
• Monitor and evaluate all customer touch points to ensure the effectiveness of development operations principles.

We can be a match if you are:

• Able to work independently
• Self starter and able to build relationships
• Have 4 to 5 years experience in similar role

You will have access to: 

• Opportunities to network and collaborate.
• Challenging work.
• Opportunities to innovate.

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Job Description

• To assume full responsibility and accountability for the regional strategy and growth activities of the Channel.
• To build sustainable key relationships across all channels, product houses and segments.

Hello Future Growth Manager,  

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Life Assurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Be responsible for growth of sales in internal and external call centers in collaboration with campaign managers and call center managers.
• Work with data analytics team to identify sales growth opportunities using customer data
• Conceptualized always-on and POC campaigns for implementation into call center with the view to meet and exceed target
• Take responsibility and accountability for launching new products, product enhancement into channel by making sure that all key stakeholders are aligned to ensure smooth roll out 
• Ensure compliance requirements for sales channels are in line with standards set and approved by the governance community.
• Develop close working relationships with product team, compliance, QA and campaign managers
• Monitor, identify and manage post sales submission system issues and correct whilst ensuring minimal loss to the business and customer
• Prepare a monthly pack to present to the relevant forums on performance of call center campaigns and action and activities to drive better conversion and take up. 
• Track and monitor sales and budget on a weekly and monthly basis
• Track and influence leads composition with the analytics team to improve on customer penetration and improve response rates
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Comply with governance in terms of legislative and audit requirements.
• Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team.
• influence and share thoughts on ideal standards and benchmarks for measuring successful campaign execution. Monitor costs / benefits per campaign/channel.
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.
• Ensure timeous, clear contracting and assessment of performance expectations with channels

You will be an ideal candidate if you have:

• Senior candidate
• Sales experience in call center
• KI- Key Individual 
• Relationship management experience

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end

We can be a match if you are: 

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

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Job Description
Hello Future Network Engineer            

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.  

Are you someone who has experience in:

• To design, test, implement and analyse complex network facilities and produce multi-network designs and policies strategies architectures and network optimisation

Key Responsibilities: 

• Prevent wastage and identify process improvements to contain and reduce costs
• Develop financial model for charge-out for all components to ensure relevant income are generated
• Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation
• Provide subject matter expertise and thought leadership in area of expertise
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Develop appropriate strategic plans for the network design and architecture by executing plans and all changes required to optimise business network
• Monitor changes in legislation, regulations, initiatives and relevant industry practices
• Ensure drafting and implementation of appropriate interventions
• Identify all the components within the network by defining benchmarks for latency and utilisation of network components
• Implement network changes during defined slots and at appropriate times by executing all changes
• Ensure all network testing and analysis of network facilities are executed and findings used to increase efficiencies in the business
• Produce multi-network designs, design policies and applications for the business
• Resolution of high-level problems
• Ensure network security policy implementation and monitoring
• Assess own performance through seeking timely and clear feedback and request training where appropriate
• Manage personal development to increase own skills and competencies

You will have access to: 

• Opportunities to network and collaborate.
• Challenging Work.
• Opportunities to innovate.

We can be a match if you are:  

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Hello Future Branch Advisor

• Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.  
• As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• A completed financial related qualification (NQF5 or higher)
• 1-2 years’ experience in Client Services Support and delivery

You will have access to: 

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are: 

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

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Job Description

• To provide robust regulatory compliance advice, guidance, and support by monitoring processes and related controls in accordance with compliance methodology and minimum standards
• Hello Future R&C Segment Market Conduct Compliance Specialist
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can: 

• Advise on and provide guidance and support to stakeholders in relation to the execution of the practice relevant legislation, frameworks, policies, processes, and tools.
• Provide guidance and advisory services and consult with business stakeholders to recommend controls and processes to ensure legislative compliance and informed decision making. 
• Skilfully and effectively coordinate efforts to ensure readiness for emerging legislation.
• Ensure development and continuous value add improvement to operational processes.
• Schedule and manage governance meetings, coordinating and consolidating meeting packs, and taking minutes.
• Co-ordinate and review reports.
• Liaise with various stakeholders to ensure the implementation of regulatory requirements, internal governance documents, industry standards, and codes. 
• Drive the proactive management of non-compliance issues.
• Coordinate the market conduct programme.
• Create efficiencies in risk assessments, issue management, reporting, and governance meetings. 

You will be an ideal candidate if you: (Qualification,Years of experience & technical skills)

• BCom, LLB or bachelor’s degree
• Postgraduate Diploma in Compliance, Risk Management, or related field will be advantageous.
• Have 2 to 5 years of experience in a Risk Management, Compliance or similar environment.
• Pay strong attention to detail and accuracy.
• Can work independently and as part of a team.
• Proactively manage multiple tasks simultaneously.
• Have strong problem-solving skills and the ability to think critically.
• Have a high level of integrity and ethical standards.
• Possess excellent communication and organizational skills.
• Have strong interpersonal skills and the ability to liaise with various stakeholders.
• Proficient in using compliance management systems and tools.

You will have access to: 

• Challenging Work.
• Opportunities to network and collaborate with stakeholders at all levels of the organisation.
• Engage with subject matter experts to enhance and develop your skill set.
• Opportunities to innovate and use data analytics.

We can be a match if you are:  

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.
   

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Job Description

• To assume responsibility for quantifying the additional damages and completing costing queries in the Assessing department. 
• To manage the claims operations and grow and support the development of the business by ensuring claims are settled in an appropriate manner and within the agreed timelines.
• Hello Future Motor Assessing Manager
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Short term insurance you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Provide input into the development of the business area tactical strategy in achievement of the overall business strategy
• Develop and implement an area operational plan in achievement of Business objectives
• Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Ensure implementation of relevant policies, governance and practice standards across the business
• Maintain expert knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by business
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialization and identify risks
• Monitor and manage the average repair cost as well as the quality of their own assessment.
• Moderate assessments completed by the service providers
• Dealing with escalated customer complaints and ad hoc queries.
• Liaise with service providers, clients and advisors as well as provide technical insight into repairs
• Plan and organize multiple work outputs by assigning priorities and continuously reviewing objectives and goal
• Understand and appropriately apply procedures, requirements, regulations, and policies related to specialized expertise
• Investigate, analyze and develop organizational best practices, ensuring and encouraging adherence to an operational framework of policies and procedures
• Participate in specialist communities of practice and contribute positively to own and organizational knowledge improvement
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide advice to relevant stakeholders
• Maintain up to date knowledge of local and global trends
• Provide thought leadership and expertise

You will be an ideal candidate if you have:

• Minimum Qualification: Grade 12 plus VDQ (Vehicle Damage Quantifier) Qualification
• Preferred: Qualified Panel beater, Spray Painter or Motor Mechanic
• 3 to 5 years’ experience in a similar environment, of which 1 to 2 years ideally at junior management level
• Proven experience as a Claims Manager or similar role in the short-term insurance industry, with a focus on motor claims.
• Deep understanding of motor claims processes, policy terms, and coverage.
• Solid knowledge of insurance regulations, industry best practices, and compliance requirements.
• Excellent leadership and interpersonal skills to effectively manage and motivate a team.
• Strong analytical and problem-solving abilities, with an attention to detail.
• Exceptional verbal and written communication skills to effectively interact with clients, stakeholders, and team members.
• Ability to work under pressure, prioritize tasks, and meet deadlines.
• Proficient in using claims management software and other related tools.

You will have access to: 

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

We can be a match if you are: 

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Hello Future Branch Advisor

• Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.  
• As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• A completed financial related qualification (NQF5 or higher)
• 1-2 years’ experience in Client Services Support and delivery

You will have access to: 

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are: 

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.