Active Jobs at Blue Label Telecoms

Job Purpose

• The role of the Senior Compliance and Risk Manager is to support the Group Compliance and Risk Officer in his role to maintain and operate a mature compliance program within the Group, take the lead regarding compliance initiatives, provide guidance, assist with the managing of the Group Risk function and manage activities of junior resources. 

Key Responsibilities

Compliance

• Carry out and oversee detailed information gathering, analysis and other activities with the objective to identify, assess and mitigate compliance risks within the Group. For this purpose, extensive interaction with other subsidiaries and functions are expected.
• Draft compliance-related internal policies and procedures at a company and a Group level.

Compliance and Risk

• Day to day coordination of activities including mainly compliance related projects driven by the compliance and risk function. This may include ad hoc functions.

Compliance/Training

• Guide and oversee junior compliance staff utilised in compliance activities.

Compliance/Regulatory Universe Monitoring

• Perform research into various compliance topics, including for example new and existing regulations which could have an impact for the Group and/or subsidiaries, best practices and assess implications for the Group.
• This will also include informing/guiding management of changes/ additions to their respective regulatory universes and how to mitigate compliance risks, if any.

Regulatory Compliance

• Assist in managing and coordinating responses with respect to enquiries from regulatory bodies.

Group/Subsidiary Reporting

• Preparing and presenting compliance and risk related reports at Group and subsidiary board level.

Training

• Provide practical support with development and execution of internal trainings and communication of compliance and risk related topics throughout the Group.

Risk

• Assist with the management/updating and monitoring of the Group risk function.
• Manage and administer the organization's risk management programs, ensuring effective implementation of policies and procedures to monitor and minimize risk exposure based on the Group’s risk appetite. 
• Ideally been involved in the rolling out of a enterprise-wide risk system and training of management in the use of such system.

Requirements

Competencies

• Technically strong with respect to  compliance and risk- related skills 
• Excellent report writing skills
• Analytical skills, focus to detail while bearing in mind overall context 
• Demonstrate interest in seeing problems in big picture, finding solutions combining business and compliance perspective 
• Solid organizational and self-management skills 
• Project management skills 
• Passion for compliance related topics 
• High personal/ethical integrity 

Education

• Bachelor's degree, preferably specialising in Corporate Governance/Risk management. (essential)

Experience

• 7+ years of experience in compliance, risk management, and/or related areas. (essential)
• Proven track record at JSE listed companies in compliance and risk management. (ideal)

go to method of application »

Job Purpose

• The Senior Technical Operations Support Analyst plays a key role in ensuring the stability, efficiency, and reliability of critical business applications and infrastructure.
• This individual will provide advanced support for production systems, automate operational tasks, and collaborate closely with development and DevOps teams to enhance system performance and streamline deployment processes. 
• The ideal candidate has extensive SQL & Oracle knowledge, hands-on experience with Azure DevOps, and a proven ability to troubleshoot complex technical issues in fast-paced enterprise environments

Key Responsibilities

Root Cause Analysis

• Conduct thorough root cause analysis for recurring or critical incidents, identifying underlying issues and implementing preventive measures to mitigate future occurrences.

Production System Monitoring and Incident Management

• Monitor complex production systems, servers, and applications to ensure optimal performance and availability.
• Manage and prioritize incidents according to severity levels, adhering to established SLAs (Service Level Agreements) to minimize downtime and impact on business operations.
• Respond to and resolve complex production incidents, service interruptions, and performance issues in a timely manner.
• Conduct root cause analysis and implement corrective actions to prevent recurring incidents.

Escalation Management & System Maintenance 

• Act as a point of escalation for unresolved technical issues, coordinating with other teams or vendors as necessary to ensure timely resolution.
• Perform routine maintenance tasks, such as applying patches, updates, and configuration changes to production environments.
• Coordinate and execute changes following change management processes and procedures.
• Ensure configuration consistency and adherence to best practices across production systems. 

Incident Response and Problem Resolution

• Serve as a primary point of contact for production-related incidents and service requests.
• Collaborate with development, infrastructure, and support teams to troubleshoot and resolve complex technical issues.
• Escalate critical incidents and engage necessary resources to expedite resolution.

Continuous Improvement and Performance Optimization

• Identify opportunities to optimize system performance, reliability, and scalability.
• Implement proactive measures to enhance system monitoring, alerting, and capacity planning.
• Recommend and implement process improvements to streamline production support activities

Security and Compliance

• Ensure production systems comply with security policies, standards, and regulatory requirements.
• Implement security controls, access management, and vulnerability remediation measures.
• Participate in security audits, assessments, and remediation efforts as needed.

Documentation and Knowledge Management

• Maintain comprehensive documentation of production systems, configurations, and troubleshooting procedures.
• Update knowledge base articles, runbooks, and incident response documentation.
• Contribute to training materials and share knowledge with team members to improve collective expertise. 

Change Management & Vendor Management 

• Participate in the planning and execution of changes to production systems, ensuring proper testing and validation to minimize risk of disruptions.
• Collaborate with external vendors and service providers to troubleshoot issues, implement upgrades, and ensure compliance with contractual agreements.

Self-Management & Leadership

• Provide guidance and mentorship to junior members of the support team, assisting with technical challenges and fostering professional growth.
• Set an example through personal quality and productivity standards and ways of working with others.
• Demonstrate consistent application of internal procedures. Plan and priorities, demonstrating abilities to manage competing demands.
• Demonstrate abilities to anticipate and manage change. Demonstrate flexibility. in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs
• Drive customer centricity.
• Proven leadership, organizational, and communication skills with the ability to influence and collaborate across functions.
• Excellent leadership, communication, and interpersonal skills with the ability to influence and collaborate across functions.

Requirements

Competencies

• Strong analytical, problem-solving, and communication skills.
• Proficiency in using monitoring tools and diagnostic utilities.
• Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
• Strong leadership abilities with experience in guiding and mentoring junior team members.
• Certifications related to system administration (e.g., Microsoft Certified: Azure Administrator Associate, AWS Certified SysOps Administrator) are a plus.
• Knowledge of scripting languages (e.g., PowerShell, Bash) for automation and task scheduling.
• Ability to work under pressure, prioritize tasks, and adapt to changing priorities in a dynamic environment.
• Strong analytical mindset with a focus on problem-solving and continuous improvement.
• Ability to work standby shifts 

Education

• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent work experience. (Azure Certifications Required)

Experience

• 5+ years of experience in technical operations, production support, or systems analysis roles.
• Experience with SQL, Oracle & AI Technologies
• Strong SQL skills (queries, stored procedures, performance tuning, troubleshooting). Ability to write, optimize, and troubleshoot SQL queries within Oracle environments
• Strong Oracle database knowledge and hands-on experience (database structures, performance troubleshooting, data extraction).
• Hands-on experience with Azure DevOps
• Proven ability to diagnose and resolve complex application or infrastructure issues.
• Experience with scripting/automation (e.g., PowerShell, Bash, Python).