Fresh Jobs at MiWay Insurance Limited

What will you do?

• The Buildings Assessing Manager is a senior leadership role responsible for the strategic direction, operational excellence, and overall performance of the Buildings Assessing department.
• This role involves managing a team of Team Leaders and assessors, ensuring the highest standards of property damage assessment for insurance claims.
• The Manager will drive departmental strategy, manage key stakeholder relationships, oversee financial performance, and ensure strict compliance with regulatory frameworks, ultimately contributing to the company's profitability and customer satisfaction goals.

What will make you successful in this role?

Minimum Qualification Required:

• Grade 12/Standard 10/NQF 4.
• A Bachelor’s degree in Building Surveying, Construction Management, Engineering, or a related field is highly preferred.
• Advanced industry certifications (e.g., RICS, CIOB, CII) are essential.

Minimum Experience:

• A minimum of 5-8 years of experience in property claims assessment or construction.
• At least 3 years of demonstrable experience in a leadership or management role, responsible for team performance, budgeting, and strategy.
• Proven track record in managing senior stakeholder relationships and negotiating with suppliers and insurance partners.

Key Responsibilities:

Departmental Strategy and Leadership:

• Develop and execute the long-term vision and strategic plan for the Buildings Assessing department. Lead, mentor, and develop a team of leaders and specialists, fostering a high-performance culture.

Financial and Operational Oversight:

• Ensure cost-effectiveness and control over claim leakage. Drive operational efficiency through process re-engineering, technology adoption, and resource optimization.

Technical Governance and Quality Assurance:

• Establish and enforce the highest technical standards for property damage assessments. Act as the final point of escalation for the most complex, high-value, or contentious claims, ensuring fair and accurate outcomes.

Senior Stakeholder Engagement:

• Cultivate and manage strategic relationships with key insurance partners, loss adjusters, legal counsel, and major suppliers.

Risk Management and Compliance:

• Own the departmental risk register and compliance framework. Ensure all activities adhere to industry regulations, legislation, and company policies, and successfully lead internal and external audits.

Innovation and Continuous Improvement:

• Champion a culture of continuous improvement, leading strategic initiatives to enhance service delivery, accuracy, and efficiency. Stay abreast of industry trends and innovations to maintain a competitive edge.

Strategic Deliverables and KPIs:

• Achievement of departmental KPIs, including financial targets, claim turnaround times, and quality assurance scores.
• Successful management of the departmental budget and demonstration of cost-saving initiatives.
• Enhanced customer and stakeholder satisfaction scores.
• Development and implementation of a strategic plan for departmental growth and efficiency.
• Successful leadership and development of the assessing team, evidenced by performance metrics and employee engagement.

Deliverables:

• Achieve defined team performance targets, including claim turnaround times and quality assessments.
• Ensure compliance with industry regulations and company policies.
• Improve customer satisfaction scores by delivering high-quality service.
• Reduce claim leakage and enhance cost control measures.
• Develop and implement team training and professional development plans.
• Drive continuous improvement initiatives to enhance operational efficiency.

Key Competencies:

• Strategic Leadership: Ability to set a clear vision and inspire a large team towards achieving strategic objectives.
• Financial Acumen: Strong budget management, forecasting, and commercial decision-making skills.
• Technical Acumen: Expert-level knowledge of construction methods, property claims, and insurance principles.
• Strategic Decision Making: Ability to analyze complex information to make high-impact, timely decisions.
• Stakeholder Management and Influence: Proven ability to negotiate and build relationships at a senior level.

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What will you do?

• The Banking Team at MiWay is seeking a driven, analytical, and people-focused Banking Lead to lead and manage the Banking and Commissions function.
• This role is accountable for ensuring efficient, accurate, and compliant insurance premium collections and commission payments, while continuously improving collection performance, cost efficiency, and customer outcomes.
• You will lead a specialist operational team, oversee end-to-end premium billing and collections processes, and play a key role in shaping and executing collection strategies that support MiWay’s financial performance, customer experience, and regulatory obligations.

What will make you successful in this role?

Minimum qualifications required

• A relevant tertiary qualification in Finance, Accounting, Business Management, Commerce, Banking, or a related field.
• An equivalent combination of formal qualification and relevant industry experience may be considered.

Minimum experience

• 5–8 years’ experience in a banking, billing, premium collections, or financial operations environment, preferably within insurance or financial services.
• At least 2–3 years in a people management or team leadership role, with direct responsibility for performance management and team delivery.
• Proven experience managing premium collections, billing processes, or similar high-volume financial transaction environments.
• Demonstrated experience overseeing financial reconciliations, controls, and operational reporting.
• Practical exposure to commission calculations and payments, including handling exceptions and stakeholder queries (preferred).
• Experience with DebiCheck or debit order optimisation strategies.
• Exposure to change initiatives, system implementations, or process redesign projects.
• Experience interacting with external banks, payment service providers, or intermediaries.
• Proven ability to drive process improvement, cost optimisation, or operational efficiency initiatives.
• Experience working in a regulated environment, with an understanding of compliance, audit, and control requirements.

Key deliverables and responsibilities

Key deliverables include:

• Team leadership and operational management
• Lead, coach, and manage the Banking and Commissions team, ensuring clear accountability, performance management, and skills development.
• Foster a high-performance, service-oriented culture with a strong focus on accuracy, timeliness, and continuous improvement.
• Ensure appropriate resourcing, workflow management, and capacity planning to meet operational demands.

Premium collections and billing oversight

• Own and manage end-to-end premium billing and collection processes across all payment methods (e.g. debit orders, DebiCheck, and EFT).
• Ensure collections processes are efficient, customer-centric, and aligned to business and regulatory requirements.
• Monitor and manage failed collections, reversals, re-submissions, and recovery strategies to maximise collection success.
• Continuously review and optimise collection rules, calendars, and exposure strategies to improve success rates and reduce customer friction.

Commission management

• Oversee accurate and timely calculation and payment of commissions to partners and relevant stakeholders.
• Ensure commission processes are transparent, auditable, and aligned with contractual and regulatory requirements.
• Manage exceptions, queries, reconciliations, and dispute resolution relating to commissions.

Financial control and cost optimisation

• Track and report on monthly premium collections performance, cancellations, and associated costs.
• Monitor banking-related expenditure, including transaction fees, failed collection costs, and third-party charges.
• Identify, design, and implement initiatives to reduce collection-related costs and improve overall net collection outcomes.
• Reporting, insights, and decision support
• Produce regular, accurate management reports and dashboards on collections performance, trends, risks, and opportunities.
• Analyse data to identify drivers of success and failure, customer behaviour patterns, and operational inefficiencies.
• Provide actionable insights and recommendations to senior management to support strategic decision-making.

Process improvement and change delivery

• Identify opportunities to improve systems, processes, and controls across banking and commissions.
• Lead or contribute to initiatives involving new payment methods, system enhancements, regulatory changes, or operational improvements.
• Work closely with Technology, Data, Compliance, and Product teams to ensure solutions are scalable, compliant, and fit for purpose.

Risk, compliance, and governance

• Ensure all banking, and commission activities comply with relevant regulatory, contractual, and internal control requirements.
• Maintain strong audit readiness, documentation, and control environments.
• Proactively identify operational risks and implement mitigation strategies.

Stakeholder engagement

• Act as the key point of contact for internal stakeholders across Finance, Operations, Technology, Compliance, Product, and Customer Experience.
• Engage with external partners, banks, payment service providers, and intermediaries as required.
• Handle escalations professionally, ensuring issues are resolved effectively and sustainably.

Core competencies and skills

Technical competencies

• Strong understanding of insurance premium billing, collections, and recovery processes, including debit orders, DebiCheck, EFT, and banking processes.
• Experience managing commission calculations, payments, reconciliations, and exceptions.
• Solid financial control and reconciliation capability, ensuring accuracy, audit readiness, and compliance.
• Proven ability to analyse collection performance, costs, and trends, and translate insights into improved strategies and outcomes.
• Experience driving operational efficiencies and cost reduction within banking and collections environments.
• Good understanding of regulatory and compliance requirements impacting insurance collections and commission processes.

Behavioral and leadership attributes

• Strong people leader with the ability to motivate, develop, and hold teams accountable.
• Results-driven and commercially focused, with a clear sense of ownership for outcomes.
• Analytical and structured thinker, able to solve problems using data and sound judgement.
• Effective stakeholder collaborator, able to work across Finance, Operations, Technology, and external partners.
• Customer-centric, balancing commercial objectives with fair and transparent customer treatment.
• Resilient, adaptable, and able to perform under pressure in a high-volume operational environment.