Business Insurance Assessing Manager at MiWay Insurance Limited

What will you do?

• The Buildings Assessing Manager is a senior leadership role responsible for the strategic direction, operational excellence, and overall performance of the Buildings Assessing department.
• This role involves managing a team of Team Leaders and assessors, ensuring the highest standards of property damage assessment for insurance claims.
• The Manager will drive departmental strategy, manage key stakeholder relationships, oversee financial performance, and ensure strict compliance with regulatory frameworks, ultimately contributing to the company's profitability and customer satisfaction goals.

What will make you successful in this role?

Minimum Qualification Required:

• Grade 12/Standard 10/NQF 4.
• A Bachelor’s degree in Building Surveying, Construction Management, Engineering, or a related field is highly preferred.
• Advanced industry certifications (e.g., RICS, CIOB, CII) are essential.

Minimum Experience:

• A minimum of 5-8 years of experience in property claims assessment or construction.
• At least 3 years of demonstrable experience in a leadership or management role, responsible for team performance, budgeting, and strategy.
• Proven track record in managing senior stakeholder relationships and negotiating with suppliers and insurance partners.

Key Responsibilities:

Departmental Strategy and Leadership:

• Develop and execute the long-term vision and strategic plan for the Buildings Assessing department. Lead, mentor, and develop a team of leaders and specialists, fostering a high-performance culture.

Financial and Operational Oversight:

• Ensure cost-effectiveness and control over claim leakage. Drive operational efficiency through process re-engineering, technology adoption, and resource optimization.

Technical Governance and Quality Assurance:

• Establish and enforce the highest technical standards for property damage assessments. Act as the final point of escalation for the most complex, high-value, or contentious claims, ensuring fair and accurate outcomes.

Senior Stakeholder Engagement:

• Cultivate and manage strategic relationships with key insurance partners, loss adjusters, legal counsel, and major suppliers.

Risk Management and Compliance:

• Own the departmental risk register and compliance framework. Ensure all activities adhere to industry regulations, legislation, and company policies, and successfully lead internal and external audits.

Innovation and Continuous Improvement:

• Champion a culture of continuous improvement, leading strategic initiatives to enhance service delivery, accuracy, and efficiency. Stay abreast of industry trends and innovations to maintain a competitive edge.

Strategic Deliverables and KPIs:

• Achievement of departmental KPIs, including financial targets, claim turnaround times, and quality assurance scores.
• Successful management of the departmental budget and demonstration of cost-saving initiatives.
• Enhanced customer and stakeholder satisfaction scores.
• Development and implementation of a strategic plan for departmental growth and efficiency.
• Successful leadership and development of the assessing team, evidenced by performance metrics and employee engagement.

Deliverables:

• Achieve defined team performance targets, including claim turnaround times and quality assessments.
• Ensure compliance with industry regulations and company policies.
• Improve customer satisfaction scores by delivering high-quality service.
• Reduce claim leakage and enhance cost control measures.
• Develop and implement team training and professional development plans.
• Drive continuous improvement initiatives to enhance operational efficiency.

Key Competencies:

• Strategic Leadership: Ability to set a clear vision and inspire a large team towards achieving strategic objectives.
• Financial Acumen: Strong budget management, forecasting, and commercial decision-making skills.
• Technical Acumen: Expert-level knowledge of construction methods, property claims, and insurance principles.
• Strategic Decision Making: Ability to analyze complex information to make high-impact, timely decisions.
• Stakeholder Management and Influence: Proven ability to negotiate and build relationships at a senior level.