Growth Manager at FNB South Africa

Job Description

• To assume full responsibility and accountability for the regional strategy and growth activities of the Channel.
• To build sustainable key relationships across all channels, product houses and segments.

Hello Future Growth Manager,  

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Life Assurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Be responsible for growth of sales in internal and external call centers in collaboration with campaign managers and call center managers.
• Work with data analytics team to identify sales growth opportunities using customer data
• Conceptualized always-on and POC campaigns for implementation into call center with the view to meet and exceed target
• Take responsibility and accountability for launching new products, product enhancement into channel by making sure that all key stakeholders are aligned to ensure smooth roll out 
• Ensure compliance requirements for sales channels are in line with standards set and approved by the governance community.
• Develop close working relationships with product team, compliance, QA and campaign managers
• Monitor, identify and manage post sales submission system issues and correct whilst ensuring minimal loss to the business and customer
• Prepare a monthly pack to present to the relevant forums on performance of call center campaigns and action and activities to drive better conversion and take up. 
• Track and monitor sales and budget on a weekly and monthly basis
• Track and influence leads composition with the analytics team to improve on customer penetration and improve response rates
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Comply with governance in terms of legislative and audit requirements.
• Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team.
• influence and share thoughts on ideal standards and benchmarks for measuring successful campaign execution. Monitor costs / benefits per campaign/channel.
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.
• Ensure timeous, clear contracting and assessment of performance expectations with channels

You will be an ideal candidate if you have:

• Senior candidate
• Sales experience in call center
• KI- Key Individual 
• Relationship management experience

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end

We can be a match if you are: 

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment