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  • Posted: Nov 22, 2024
    Deadline: Not specified
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  • Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
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    Motor Claims Relationship Manager: HCV & Farm Implements (JG8)

    CAREER OPPORTUNITY

    • This career opportunity is available at Santam for the Motor Assessing Department as a Motor Claims Relationship Manager: HCV & Farm Implements, who will be based in Cape Town 

    CRM PRINCIPAL ACCOUNTABILITIES

    • Management and control of Motor Body Repairers’ KPI’s
    • Support Assessing team
    • Manage and handle complaints
    • Excellent complaints handling and report writing
    • Sound knowledge of Smart Repair Technology
    • Repair versus replace methodology

    Application of below business standards:

    • Normalise Cost Ratio (NCR)
    • Average Repair Cost (ARC)
    • ARC plus Ancillary Cost (ACPC)
    • Utilisation of alternative and green parts
    • Additional cost after FRC
    • Management of MBR/Santam systems as below:
    • Abuntex
    • Qapter Connect
    • RPM
    • Parts Procurement Systems
    • PartSmart
    • Initiate, lead and manage Supplier Performance Measurement meetings as per schedule

    QUALIFICATIONS AND EXPERIENCE

    • At least 5 years Motor Assessing Experience
    • Do you have a minimum of 2 years’ experience in Heavy Commercial Vehicle and farming implements?
    • Abuntex Certified 
    • Claims Centre 
    • Santam System knowledge
    • Technical Qualification

    KNOWLEDGE AND SKILLS

    • Works independently
    • Strong negotiation skills
    • Good understanding and application of service level agreements
    • Time management
    • Strategic Influence and thinking
    • Strong relationship, negotiation and networking skills
    • Ability to influence
    • Must be flexible
    • Must be able to adapt to change 
    • Ability to function in a High-Pressured Environment 

    PERSONAL ATTRIBUTES

    • Results driven
    • Excellent communication skills, written and verbal
    • Excellent decision-making ability
    • Leading and supervising
    • Good organizational skills
    • Flexible and adaptable
    • Client service focus
    • Cultivates innovation
    • Analytical thinking
    • Influential
    • Sound business acumen
    • Coaching and development

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Santam Insurance on careers.sanlamcloud.co.za to apply

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