Motor Claims Service Consultant Heavy Co at Santam Insurance

What will you do?
Santam’s Motor Claims (Heavy Commercial Claims) department has a position available for a Claims Service Consultant that will be based in Aucklandpark, Johannesburg.

The purpose of this positionis to get the allocated Heavy Commercial Claims ready for an assessor to be appointed, to handle all such claim enquiries and be responsible for the allocated claim until payment is complete and claim summarized. This will include communication with the client, Intermediary and or Service Provider as well as process 
of payments on claims as per Assessor recommendations and instructions.

What will make you successful in this role?

• Responsible for all Heavy Commercial identified claims pertaining to Transport 
• Underwriters, Agriculture and Commercial lines. 
• Manage workload and instructions from system through any communication and or documents.
• Required to check completeness and correctness of documents.
• Responsible for all actions to get claim assessment ready.
• Contact client or intermediary telephonically for any identified outstanding information.
• Required to follow up on claims to receive digital images and or any documentation necessary for Assessment.
• Interact any stakeholder required to obtain reports and or details for the claim.
• Handle complaints, queries and all interaction with clients, Intermediaries, 
• Service Providers, internal stakeholders, Relationship Managers, Claims 
• Committee and Underwriters.
• Process payments as per Assessor recommendation and instruction after verification of relevant and required documentation.
• Compiling of all rejection letters and distribution thereof to relevant stakeholders.

Qualifications and Experience

• Matric
• 2 - 4 years’ claims experience
• Any previous claims handling, pre-support and or post support experience is advantageous

Skills and Competencies
SKILLS

• Familiar with Motor and GIT policy sections pertaining to Commercial, Agri
• and Transport policies
• Ability to verify and interpret policy and appraisal detail
• Excess application
• Basic computer skills (MS office)
• Familiar with Santam systems
• Good communication skills
• Telephonic skills
• Ability to handle conflict and negotiate
• Basic business ethics

COMPETENCIES

• Analytical thinking 
• Information seeking 
• Drive for results
• Organisational commitment 
• Teamwork and cooperation
• Customer service orientation