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  • Posted: Mar 14, 2022
    Deadline: Not specified
  • Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
    Read more about this company


    Motor Claims Service Consultant Heavy Co

    What will you do?
    Santam’s Motor Claims (Heavy Commercial Claims) department has a position available for a Claims Service Consultant that will be based in Aucklandpark, Johannesburg.

    The purpose of this positionis to get the allocated Heavy Commercial Claims ready for an assessor to be appointed, to handle all such claim enquiries and be responsible for the allocated claim until payment is complete and claim summarized. This will include communication with the client, Intermediary and or Service Provider as well as process 
    of payments on claims as per Assessor recommendations and instructions.

    What will make you successful in this role?

    • Responsible for all Heavy Commercial identified claims pertaining to Transport 
    • Underwriters, Agriculture and Commercial lines. 
    • Manage workload and instructions from system through any communication and or documents.
    • Required to check completeness and correctness of documents.
    • Responsible for all actions to get claim assessment ready.
    • Contact client or intermediary telephonically for any identified outstanding information.
    • Required to follow up on claims to receive digital images and or any documentation necessary for Assessment.
    • Interact any stakeholder required to obtain reports and or details for the claim.
    • Handle complaints, queries and all interaction with clients, Intermediaries, 
    • Service Providers, internal stakeholders, Relationship Managers, Claims 
    • Committee and Underwriters.
    • Process payments as per Assessor recommendation and instruction after verification of relevant and required documentation.
    • Compiling of all rejection letters and distribution thereof to relevant stakeholders.

    Qualifications and Experience

    • Matric
    • 2 - 4 years’ claims experience
    • Any previous claims handling, pre-support and or post support experience is advantageous

    Skills and Competencies

    • Familiar with Motor and GIT policy sections pertaining to Commercial, Agri
    • and Transport policies
    • Ability to verify and interpret policy and appraisal detail
    • Excess application
    • Basic computer skills (MS office)
    • Familiar with Santam systems
    • Good communication skills
    • Telephonic skills
    • Ability to handle conflict and negotiate
    • Basic business ethics


    • Analytical thinking 
    • Information seeking 
    • Drive for results
    • Organisational commitment 
    • Teamwork and cooperation
    • Customer service orientation

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    Infrastructure Manager

    IT Infrastructure Manager whose primary responsibility is to ensure that the managed service we receive (from multiple vendors) delivers on the agreed SLA’s, is appropriate for our need and strategy and that we can measure and report on the implementation, monitoring, maintenance, upgrade and administration of IT infrastructure systems. This includes but is not limited to the network infrastructure, servers, storage, telephony and databases to achieve availability, performance, and security objectives


    • Multi-Vendor delivery, inter-dependency and relationship management. 
    • Solid understanding of physical and virtual infrastructure management including storage, backups and disaster recovery. 
    • Vendor liaison on all queries and issues raised for resolution. 
    • Standards, policies and procedures to endure regulatory adherence. 
    • Relationship building
    • Translation of the organisation’s strategy into implementable actions. 
    • Implement strong monitoring capabilities with automated escalation and notifications. Produce standard reports on a monthly basis on performance as well as future consumption trends that might become risks.


    • B Com (IS) / BSC Informatics or equivalent
    • 10 years + working experience in this environment 
    • Experience with or administration of Operating Systems, Core Infrastructure Hardware, Active Directory and other Windows Based Systems 
    • Able to demonstrate a solid understanding of IaaS, PaaS, SaaS environments.


    • Attention to detail.
    • Must have analytical ability and be able to analyse data in order to solve problems and provide appropriate solutions.
    • Strong client service orientation.
    • Ability to work under pressure.
    • Autonomous delivery.
    • Excellent communication skills – all levels.
    • Analytical skills, results-oriented approach
    • Problem-solving skills
    • Reporting and Administration
    • Learning and researching
    • Vendor Knowledge and Management


    • Collaborate
    • Cultivates innovation
    • Drives results
    • Customer focus
    • Flexible and adaptable
    • Applying expertise and technology
    • Capacity Planning
    • Systems Analysis
    • Business Requirement

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    Junior Treasury Accountant (9 month Fixed Term Contract))

    What will you do?
    Santam is looking for a passionate and energetic individual for a position within the Group Treasury department. The successful candidate will be responsible for the accounting of Treasury transactions and bank reconciliations.
    We are looking for an individual with strong analytical skills and the ability to build good relationships. The successful incumbent’s main responsibility will entail accounting for banking transactions, as well as resolving accounting queries with internal and external stakeholders.

    What will make you successful in this role?

    • Prepare journal entries and bank reconciliations 
    • Resolution of bank queries and reconciling items  
    • Perform electronic banking payments 
    • Perform bank account analytics
    • Prepare Treasury reports 
    • Improvement of processes and efficiencies, 
    • Accounting for Foreign Currency Transactions, e.g. Foreign currency swaps and hedge accounting

    Qualification and Experience

    • B Com (Acc) or related Accounting / Finance degree
    • Previous experience in Banking or Financial Services advantageous
    • A minimum of 5 years’ experience in a large corporate Finance /Accounting department with bank reconciliations and accounting for foreign currency transactions
    • Completed SAICA Articles (advantageous)
    • Working experience with various banks ‘online banking platforms


    • Innovative and solution oriented 
    • Adaptable to constant changes 
    • Excellent interpersonal and communication skills
    • Strong co-ordination, organisational and planning skills
    • Results orientated and pro-active
    • Deadline driven
    • Advanced Excel skills

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    Lead Business Analyst (Digital/Data)

    What will you do?

    Santam BITS has a career opportunity for a Lead Business Analyst in the Digital environment with a key focus on Data analysis, calculating Digital value generation and Reporting. The digital assets include various portals and mobile apps. The person should preferably be based in Cape Town, but candidates from Gauteng will also be considered. 

    What will make you successful in this role?

    • Understand and analyses data that tracks usage and trends in usage of different digital assets and features, resolve discrepancies and gaps in data and improve overall quality of data and reporting
    • Define data and analytics requirements for existing and new digital assets and features. 
    • Understand and define the potential scope of digital usage and value add for each digital asset and feature and measure that against manual processes or processes requiring human intervention
    • Compile monthly statistics and reporting. Continuously evolve and improve reporting capability. Build presentations and facilitate discussions regarding data, trends, value add, and other findings derived from data analysis
    • Ensure that Digital way of working and reporting align with existing data and reporting guidelines, tools and frameworks
    • Consult with business to identify business and data problems and opportunities 
    • Conceptualization, proposal of solution and business case development
    • Analyse and decompose relevant business processes and understand the change impact on business and end users and what is required to measure that impact
    • Ensure strategic and project objectives are met by validating that those requirements and solutions will deliver on the agreed objectives
    • Elicit, analyse, document and maintain business and data requirements and functional specifications or user stories for more than one project at a time which may be at different stages of the project and development lifecycles
    • Administration, planning and organizing of work to ensure successful and on time delivery
    • Participate in quality assurance, user acceptance testing as well as demos and training of new solutions and reports
    • Provide support and collaborate with business as well as the following BITS and Digital competencies, i.e., project management, digital adoption, change management, training, design, development, digital operations and testing
    • Comply with company policies and procedures, standards and methodologies, as well as use of selected tools supporting the methodologies used
    • Stay current on industry practices and trends in the short-term insurance, data analysis and reporting and digital environments and contribute innovative ideas for the use of technology, data, reporting and improvement of processes

    Qualifications and Experience

    • Degree related to commerce, analysis or information/technology systems e.g. B. Comm, B.Sc., B Tech or B.Eng
    • Relevant Tertiary qualification or certificate/diploma in Business analysis from an industry recognized training institution e.g. CBAP
    • Minimum 5 years’ experience as Business Analyst with relevant experience in Data analysis, defining data and analytics requirements and report writing 

    Experience with 

    • Writing project concepts and proposals, building business models and roadmaps, writing business requirements and user stories 
    • Cost estimation, target setting, building business cases, defining benefits
    • Requirements elicitation, workshop facilitation, conducting demo’s and communication with stakeholders both internal and external, in business or technical terms, and at different levels of the organization
    • Building presentations, creating visual representation of requirements, architecture or designs, creating wireframes and prototypes, provide input to and working with solution architecture
    • Working with systems development lifecycle (SDLC), and agile methodologies in large complex projects incl. experience with agile scrum, scrum master role, sprint planning, managing product backlogs, writing user stories, running inception phases, agile reporting, etc.
    • Liaising and collaborating with project resources e.g. project managers, developers, other business analysts, test analysts and change managers at different levels of the organization and across multiple teams 
    • Understanding test methodology and providing support and input to test strategy, test plans, test cases and scenarios, user acceptance testing, setting up test data and test environments, review test results
    • Experience in the following areas will be advantageous
    • Customer journey mapping, user impact analysis or use of process modeling methodologies and tools 
    • Managing projects as well as project management techniques and methodologies
    • Short term insurance or financial services industry 
    • Digital environment 
    • Visual representation of data, including interactive dashboards and the usage of Google analytics
    • Defining standards, principles and new ways-of-working

    Additional Competencies and Skills

    • Strong analytical and problem-solving abilityStrong leadership, negotiation and influencing skills
    • Ability to work at the conceptual as well as detailed level and paying attention to detail in context of the project, data and reporting scope and alignment with strategy 
    • Agile Scrum experience and the ability to leverage agile at scale including the use or adoption of related new or existing tools, methodologies and frameworks 
    • Customer service orientation and collaborative interpersonal styleBusiness acumen with thorough knowledge and understanding of business, data, process and technology environmentsEffective communication skills both written and verbal, in business and technical terms, appropriately designed for the target audience
    • Ability to facilitate workshops, assess various opinions and recommend an acceptable solution/requirement/action, understand how to translate various business needs into clear requirements and capture key requirements from detailed discussions
    • Ability to take ownership, lead and initiate action, facilitate decision-making, define next steps and drive actions to completion
    • Effective relationship building skills and ability liaise with stakeholders at all levels, internal and external
    • High confidence, self-driven, motivated individual who can remain calm and focused under pressure and who is passionate about data and technology
    • Ability to effectively deal with conflict situations and complexity whilst remaining organized and adaptable in a complex, fast-paced and dynamic environment
    • Ability to plan, organize and manage own workload and timelines aligned to project plans
    • Team player with ability to work independently as well as collaboratively
    • Learning orientation to gain business and system domain knowledge and stay aligned with latest trends in business analysis and information technology

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    Automation Test Analyst (Hybrid:JHB/CT)

    What will you do?
    Santam Digital has a career opportunity available for an Automation Test Analyst who will preferably be based in Cape Town.

    What will make you successful in this role?

    • Lead and provide guidance to a team of automation test analysts in the Santam Digital environment and liaise with contracted test service supplier(s) to ensure effective prioritization, planning and delivery of test results and reporting
    • Create and self-execute automated test scenarios, scripts and regression test packs and monitor execution by team 
    • Test automation frameworks: Ensure alignment with existing frameworks, ensure use and implementation thereof, and provide input to ensure continuous improvement
    • Ensure alignment of Automation Test Scripts with Acceptance Criteria on User Stories by being involved in technical discussions with project team throughout software development life cycle to pro-actively identify obstacles concerning quality
    • Carry out quality assurance procedures to ensure that all digital tools and services meet and/or exceed the minimum organization standards and end-user requirements
    • Create and review test cases, test data and test targets for functional and non-functional test requirements and link test cases to business/systems requirements to ensure traceability
    • Thoroughly test software to ensure proper operation and freedom from defects and contributes to the release decisions and analysis of production defects 
    • Provide input into and collaborate with, performance testing, device testing, penetration testing and user acceptance testing to ensure standards and requirements are met
    • Document all problems, work to resolve them and report progress on problem resolution to management
    • Create test reports, post implementation reports, publish test metrics to dashboards and make recommendations for improving test analysis and procedures
    • Provide support and collaborate with business analysis, project management and development competencies to confirm scope and duration of testing and ensure alignment
    • Comply with company policies and procedures, standards and methodologies
    • Stay current on industry practices and trends in the testing, short term insurance and digital environments and contribute innovative ideas for the use of technology and improvement of processes

    Qualifications and Experience

    • Testing certification (i.e. ISTQB – Automation Test Analyst or similar) 
    • Minimum 5 years relevant experience in automation testing that includes the following:
    • Experience in software testing methodologies, frameworks, test planning, test cases development, execution, quality assessment of test cases 
    • Experice in working with a team consisting of functional, automation and performance testing expertise 
    • Experience with using the following tools: Jira, Bamboo, IntelliJ – Java, Appium, Postman, Bitbucket, Allure, XCUITEST, Maven, TestNG, Selenium, SQL and database query tools, MS office
    • Experience in working in agile (scrum) methodology
    • Experience with working in project environments for large organisations, including working on multiple projects simultaneously and balancing delivery aspects across projects
    • Experience in working in the Digital environment i.e. testing and test automation for mobile, and web-based applications
    • Experience in the financial or short-term insurance industry advantageous


    • Strong analytical, problem solving and decision-making skills 
    • Attention to detail
    • Customer service orientation and collaborative interpersonal style
    • Effective communication skills, both written and verbal
    • Ability to remain calm and focused under pressure and effectively deal with conflict situations
    • Ability to manage own workload and timelines
    • Ability to be organized while working in a complex, fast-paced and dynamic environment
    • Ability to work independently and collaboratively
    • Ability to take ownership, lead and initiate action and drive actions to completion
    • Planning and organizing
    • Negotiating and influencing


    • Test automation tools and techniques
    • Testing methodologies and tools 
    • Automation Test Planning & Framework identification and implementation.
    • Quality control and quality assurance concepts across the SDLC 
    • Understand test metrics and how they are used for decision support

    Method of Application

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