Motor Desktop Assessor at Santam Insurance

Job Description

• The purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary, and service providers) and settlement of claims within a delegated threshold and according to contract conditions.

Key Responsibilities

• Quote and assess damage against a provided or requested quotation.
• Decide whether to replace/ repair part/ use aftermarket spares when warranty has expired.
• Refer to expert if required.
• Generate claims report and communicate the outcome with client and intermediary.
• Determine market value of vehicle for settlement (valuation).
• Determine outstanding finance details, release settlements and documents to salvage inventory.
• Authorise for repair, cash, replace or write-off.
• Complete investigative report.
• Make notes on systems, process claims and upload documents.
• Required to load the order amendments.
• Responsible to sign off the final cost (FC).
• Responsible for posting claims to care.
• Handle complaints, queries and interaction with clients, intermediaries, service providers, internal stakeholders’ relationship managers, claims committee and options from underwriters.
• Accountable to handle for the following claim types: 
  •     Driveable and Non-Driveable car / Ldv 
  •     Non-structural and structural damaged car / Ldv 
  •     Mechanical 
  •     Radio equipment and locks 
  •     Accessories, tyres, rims 
  •     Screening of merits 

Qualification and Experience

• Degree, Diploma or Certificate in Mechanical related studies or Automotive/ equivalent Mechanical or Automotive Body Repair Qualification (e.g. Qualified Panel Beater, Mechanic, Spray Painter, etc.)
• VDQGBSA membership
• Abuntex / Audatex Trained
• 3 years’ experience in motor assessing
• Technical skills & policy wording interpretation, product training and claim system training obtained through various training and courses would be advantageous.
   

Attained product training in the following areas:

•    Motor modules for PL, C/L and Agri
•    Specialised motor product C/L and Agri
•    Principle of insurance

Technical skills obtained through training and courses in the following areas:

•    Introduction to motor
•    Claims handling procedure
•    VDQ qualification

System training on the following:

•    Online systems
•    Claims Centre
•    BPM
•    RSS
•    Mainframe
•    JDE
•    Audatex and Abuntex
•    Photo viewer
   

Skills

• Telephonic, negotiation and conflict handling skills
• Basic business ethics and financial principles related to claims
• Time management
• Change management

 
Competencies

• Analytical Thinking
• Information Seeking
• Directiveness
• Initiative
• Flexibility
• Customer Service Orientation