Job Opportunities at Santam Insurance

What will you do?

• Santam’s Operations’ division currently has an exciting opportunity available for a Commercial Underwriter (CoE) who will be based within the Commercial Contact Centre, COE. (Bellville, JHB, Pretoria or Bloemfontein).

What will make you successful in this role?

• Work in this job family stream is concerned with managing commercial risk by providing specialist technical underwriting advice. The COE is a highly technical role with strong client focus. The key focus is on underwriting new and existing business to maintain profitability while also creating a platform to aid the growth process. COE’s are responsible for taking sound underwriting decisions through mandates and taking initiative. The COE is a key source of knowledge and leverage to the business at large. COE is the gate keeper of the health of the risk.

Principal Accountabilities 

• Effective underwriting of complex risks (new business, renewals, ad-hoc)
• Identifying re-insurance and appropriate action
• Effective screening actions
• Providing quality and correct feedback on high level technical queries
• Working within higher level mandates
• Ownership of non-standard commercial products
• Negotiating with external clients (brokers)
• Building and maintaining relationships at various levels within the organisation including CCC, Distribution and HO underwriting
• Strong retention (profitability and growth) focus

Qualification and Experience

• A minimum of 5 years underwriting experience within a short-term Commercial insurance industry required.
• Grade 12
• FAIS compliant: 120 credits on NQF level 5 (Commercial Lines)
• Proficiency in MS Word and Excel
• Santam Commercial product training (SMK’s)
• Regulatory Examination (RE)
• Professional membership with IISA (Advantageous)
• Risk Identification and Assessment programme (RIA)
• A good understanding of contact centre processes and SLA’s
   

Skills and competencies
SKILLS

• Good communication and negotiation skills
• Proficient in Afrikaans and English
• Strong client service orientation
• Strong analytical skills
• Ability to work under pressure
• Strong sense of self-management
• Strong relationship building and network skills

COMPETENCIES

• Delivering results and meeting client expectations
• Relating and networking
• Analysing
• Applying expertise and technology
• Achieving personal work goals and objectives
• Continuous professional development
• Researching
• Planning and organising
• Writing and reporting
• Following instructions and procedures
   

Personal Attributes

• Manages complexity - Contributing independently
• Persuades - Contributing independently
• Action orientated - Contributing independently
• Business insight - Contributing independently

go to method of application »

What will you do?

• This role is positioned within Santam Tied Agency Distribution, operating within the Sanlam Distribution Channel. The role will support the growth objectives of STA by delivering on a key Valaue proposition i.e STA’s ability to provide leads to the Sanlam Tied Agents. And will further support the vision to be the Distribution Channel of choice within the group.

What will make you successful in this role?
   

•     To identify lead opportunities internally (Sanlam and Santam) and external to current environment 
•     Increase the number of leads 
•     Acquire new lead channels 
•     Increase current conversion rate i.e Lead:quote  
•     Initiating campaigns to drive lead opportunities 
•     Coordination with supporting functions and divisions  i.e marketing, operational support, project team 
   

Qualifications and Experience

• Business management qualification – Minimum NQF level 6
• Short Term Insurance Qualification- min NQF 4 - Advantageous
• RE 5

Experience: 

• Minimum 5 years financial services industry experience – Short Term Insurance 
• Marketing experience 
• Key Account Management 
• Sales Experience 

Skills required

• Ability to think and plan strategically
• Strong negotiating skills
• Microsoft
• Commercial Lines and Personal Lines product knowledge
• Relevant regulatory legislation and compliance knowledge (FAIS accredited)
• Strong administrative and operational skills and knowledge
• Financial Services Product Knowledge (Santam, Niche and competitors)
• Good understanding of Sanlam distribution environment
   

Personal Attributes

• Persuades - Contributing through others
• Manages complexity - Contributing through others
• Decision quality - Contributing through others
• Business insight - Contributing through others

go to method of application »

Job Description

• The purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary, and service providers) and settlement of claims within a delegated threshold and according to contract conditions.

Key Responsibilities

• Quote and assess damage against a provided or requested quotation.
• Decide whether to replace/ repair part/ use aftermarket spares when warranty has expired.
• Refer to expert if required.
• Generate claims report and communicate the outcome with client and intermediary.
• Determine market value of vehicle for settlement (valuation).
• Determine outstanding finance details, release settlements and documents to salvage inventory.
• Authorise for repair, cash, replace or write-off.
• Complete investigative report.
• Make notes on systems, process claims and upload documents.
• Required to load the order amendments.
• Responsible to sign off the final cost (FC).
• Responsible for posting claims to care.
• Handle complaints, queries and interaction with clients, intermediaries, service providers, internal stakeholders’ relationship managers, claims committee and options from underwriters.
• Accountable to handle for the following claim types: 
  •     Driveable and Non-Driveable car / Ldv 
  •     Non-structural and structural damaged car / Ldv 
  •     Mechanical 
  •     Radio equipment and locks 
  •     Accessories, tyres, rims 
  •     Screening of merits 

Qualification and Experience

• Degree, Diploma or Certificate in Mechanical related studies or Automotive/ equivalent Mechanical or Automotive Body Repair Qualification (e.g. Qualified Panel Beater, Mechanic, Spray Painter, etc.)
• VDQGBSA membership
• Abuntex / Audatex Trained
• 3 years’ experience in motor assessing
• Technical skills & policy wording interpretation, product training and claim system training obtained through various training and courses would be advantageous.
   

Attained product training in the following areas:

•    Motor modules for PL, C/L and Agri
•    Specialised motor product C/L and Agri
•    Principle of insurance

Technical skills obtained through training and courses in the following areas:

•    Introduction to motor
•    Claims handling procedure
•    VDQ qualification

System training on the following:

•    Online systems
•    Claims Centre
•    BPM
•    RSS
•    Mainframe
•    JDE
•    Audatex and Abuntex
•    Photo viewer
   

Skills

• Telephonic, negotiation and conflict handling skills
• Basic business ethics and financial principles related to claims
• Time management
• Change management

 
Competencies

• Analytical Thinking
• Information Seeking
• Directiveness
• Initiative
• Flexibility
• Customer Service Orientation

go to method of application »

What will you do?

• Santam’s Operations’ division currently has an exciting opportunity available for a Commercial Underwriter (CoE) who will be based within the Commercial Contact Centre, COE. (Bellville, JHB, Pretoria or Bloemfontein).

What will make you successful in this role?

• Work in this job family stream is concerned with managing commercial risk by providing specialist technical underwriting advice. The COE is a highly technical role with strong client focus. The key focus is on underwriting new and existing business to maintain profitability while also creating a platform to aid the growth process. COE’s are responsible for taking sound underwriting decisions through mandates and taking initiative. The COE is a key source of knowledge and leverage to the business at large. COE is the gate keeper of the health of the risk.

Principal Accountabilities

• Effective underwriting of complex risks (new business, renewals, ad-hoc)
• Identifying re-insurance and appropriate action
• Effective screening actions
• Providing quality and correct feedback on high level technical queries
• Working within higher level mandates
• Ownership of non-standard commercial products
• Negotiating with external clients (brokers)
• Building and maintaining relationships at various levels within the organisation including CCC, Distribution and HO underwriting
• Strong retention (profitability and growth) focus

Qualification and Experience

• A minimum of 5 years underwriting experience within a short-term Commercial insurance industry required.
• Grade 12
• FAIS compliant: 120 credits on NQF level 5 (Commercial Lines)
• Proficiency in MS Word and Excel
• Santam Commercial product training (SMK’s)
• Regulatory Examination (RE)
• Professional membership with IISA (Advantageous)
• Risk Identification and Assessment programme (RIA)
• A good understanding of contact centre processes and SLA’s

Skills and competencies

Skills

• Good communication and negotiation skills
• Proficient in Afrikaans and English
• Strong client service orientation
• Strong analytical skills
• Ability to work under pressure
• Strong sense of self-management
• Strong relationship building and network skills

COMPETENCIES

• Delivering results and meeting client expectations
• Relating and networking
• Analysing
• Applying expertise and technology
• Achieving personal work goals and objectives
• Continuous professional development
• Researching
• Planning and organising
• Writing and reporting
• Following instructions and procedures

Personal Attributes

• Manages complexity - Contributing independently
• Persuades - Contributing independently
• Action orientated - Contributing independently
• Business insight - Contributing independently