Commercial Underwriter at Santam Insurance

What will you do?

• Santam’s Operations’ division currently has an exciting opportunity available for a Commercial Underwriter (CoE) who will be based within the Commercial Contact Centre, COE. (Bellville, JHB, Pretoria or Bloemfontein).

What will make you successful in this role?

• Work in this job family stream is concerned with managing commercial risk by providing specialist technical underwriting advice. The COE is a highly technical role with strong client focus. The key focus is on underwriting new and existing business to maintain profitability while also creating a platform to aid the growth process. COE’s are responsible for taking sound underwriting decisions through mandates and taking initiative. The COE is a key source of knowledge and leverage to the business at large. COE is the gate keeper of the health of the risk.

Principal Accountabilities

• Effective underwriting of complex risks (new business, renewals, ad-hoc)
• Identifying re-insurance and appropriate action
• Effective screening actions
• Providing quality and correct feedback on high level technical queries
• Working within higher level mandates
• Ownership of non-standard commercial products
• Negotiating with external clients (brokers)
• Building and maintaining relationships at various levels within the organisation including CCC, Distribution and HO underwriting
• Strong retention (profitability and growth) focus

Qualification and Experience

• A minimum of 5 years underwriting experience within a short-term Commercial insurance industry required.
• Grade 12
• FAIS compliant: 120 credits on NQF level 5 (Commercial Lines)
• Proficiency in MS Word and Excel
• Santam Commercial product training (SMK’s)
• Regulatory Examination (RE)
• Professional membership with IISA (Advantageous)
• Risk Identification and Assessment programme (RIA)
• A good understanding of contact centre processes and SLA’s

Skills and competencies

Skills

• Good communication and negotiation skills
• Proficient in Afrikaans and English
• Strong client service orientation
• Strong analytical skills
• Ability to work under pressure
• Strong sense of self-management
• Strong relationship building and network skills

COMPETENCIES

• Delivering results and meeting client expectations
• Relating and networking
• Analysing
• Applying expertise and technology
• Achieving personal work goals and objectives
• Continuous professional development
• Researching
• Planning and organising
• Writing and reporting
• Following instructions and procedures

Personal Attributes

• Manages complexity - Contributing independently
• Persuades - Contributing independently
• Action orientated - Contributing independently
• Business insight - Contributing independently