Fresh Jobs at NTT Ltd.

Your day at NTT DATA

• The Associate Network Engineer is an entry level subject matter expert, responsible for working under supervision and playing a vital role in supporting and maintaining company network infrastructure.
• This role works closely with Senior Network Engineers and cross-functional teams, assisting in designing, implementing, and troubleshooting network solutions to ensure efficient and reliable communication.

Key Responsibilities:

• Assists in configuring and maintaining network devices, including routers, switches and access points.
• Supports with ensuring that network configurations are accurate and aligned with best practices.
• Collaborates with the network team to monitor network performance, availability, and security.
• Helps identify and address network-related issues to minimize downtime and disruptions.
• Responds to and assists in resolving network incidents and problems.
• Supports with troubleshooting connectivity issues, performance bottlenecks, and other network-related challenges.
• Supports with creating and updating technical documentation, including network diagrams, configurations, and procedures.
• Assists in planning and implementing network upgrades and improvements.
• Collaborates with senior engineers to deploy patches, updates, and new technologies.
• Works closely with other IT teams, including systems administrators, application developers, and support teams, to provide integrated solutions and support the overall IT environment.
• Coordinates with vendors for hardware and software procurement, support, and troubleshooting.
• Engages in continuous learning to expand technical skills and knowledge in networking.
• Seeks opportunities for training and certifications to enhance proficiency.
• Participates in network-related projects, such as network expansions, migrations, and implementations.
• Traveling to client sites is required at times
• Performs any other related task as required.

Knowledge and Attributes:

• Basic understanding of networking concepts, protocols, and topologies.
• Familiarity with network devices such as routers, switches, firewalls, and access points.
• Proficiency in basic network configuration and troubleshooting.
• Strong problem-solving skills and attention to detail.
• Effective communication skills to collaborate with team members and stakeholders.
• Eagerness to learn and adapt to new networking technologies and concepts.
• Ability to work in a collaborative team environment.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology, Computer Science, or a related field.
• Relevant certifications such as CompTIA Network+, Cisco Certified Network Associate (CCNA), or Cisco Meraki experience are beneficial.

Required experience:

• Entry level experience working in a networking environment preferably within a global IT organization.
• 2-3 years worked experience.
• Basic experience with network security.
• Entry level WAN and LAN experience.
• Entry level experience in wireless equipment, protocols, standards, and wireless LAN design.
• Basic with cloud networking (AWS, Azure, GCP.) is a plus.

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Your day at NTT DATA

• The Network MS Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution.
• Their primary objective is to ensure zero missed service level agreement conditions. The Network MS Engineer (L1) focuses on first line support for standard and low complexity incidents and service requests.
• Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
• May be involved in customer installation and training.
• Provides support to customer/users where the product is highly technical or sophisticated in nature.

Key Roles and Responsibilities:

• Monitors client infrastructure and solutions
• Identify problems and errors prior to or when they occur
• Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
• Investigate first line incidents assigned and identify the root cause of incidents and problems
• Fulfil approved requests following agreed procedures
• Provide telephonic or chat support to clients when required
• Execute approved maintenance activities including patching and configuration changes
• Follow the required handover procedures for shift changes to ensure service continuity
• Report and escalate incidents where necessary
• Ensure the efficient and comprehensive resolutions of incidents and requests
• Proactively identify opportunities for work optimisation
• Update existing knowledge articles or create new ones
• Identify opportunities for work optimisation including opportunities for automation of work, request fulfilment, incident resolution and other general process improvement opportunities.

Knowledge, Skills and Attributes:

• Ability to make data driven decisions.
• Ability to communicate and work across different cultures and social groups
• Ability to plans activities and projects well in advance, and takes into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurised environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey

Academic Qualifications

• Up to date and relevant ITIL certification (Foundation Level)
• Cisco Certified Network Associate - Routing and Switching (CCNA-R/S)
• Cisco Certified Network Associate - Wireless (CWNA advantage)
• Cisco Certified Network Associate - Security (CCNA-SEC)
• Check Point Certified Security Administrator (CCSA)
• Check Point Certified Security Administrator NG with Application Intelligence (CCSA-NG AI)
• Switches and Routers
• Fortinet FCP (NSE4)

Additional certifications

• Cisco Certified Network Professional - Routing and Switching (CCNP-R/S)
• Cisco Certified Network Professional - Wireless (CCNP-W)
• Cisco Certified Network Professional - Security
• Check Point Certified Security Expert (CCSE)
• Certified Partner SE - Security
• Cisco Certified Network Professional - Data Center (CCNP-DC)
• Blue Coat Certified Proxy SG Professional
• Cisco Certified Network Professional - Voice (CCNP-V)
• Any of the above certifications is a plus. The MS – Services Engineer (L1) is expected to gain certifications relevant to services supported. Certifications carry additional weight on candidate’s qualification for the role

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Your day at NTT DATA

• The Senior Client Project / Program Manager is an advanced subject matter expert, responsible for leading and directing concurrent client projects classified as standard or complex.
• This role may also be involved in larger-scale programs and is responsible for delivery across multiple business areas, geographies and technologies.
• The primary responsibility of the Senior Client Project / Program Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to organization or to the client's support operations).
• This role may take responsibility for the management of projects and programs within more complex/partnership accounts and collaborate and engage with senior members involved in program delivery at the client site.
• In this instance, the Senior Client Project / Program Manager leads the coordinated management of multiple related projects within a program to achieve the business objectives and ensure the strategic benefits are transitioned to the client organization.

Key responsibilities:

• Leads and directs concurrent standard or complex projects and in the case of program management, ensure the management of multiple related projects directed towards a common objective.
• Engages with stakeholders to deliver projects from original concept through final implementation.
• Ensures client satisfaction and manage escalations, acting as a single point of contact to the client.
• Ensures that the project/program delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction.
• Manages the delivery of the project/program, including rigorous scope control and change management.
• Ensures client satisfaction and manage escalations, acting as a single point of contact to the client
• Documentation and management of risks and issues.
• Ensures clear and concise communications to all stakeholders.
• Provides pre-sales support by working with sales teams to scope and cost a project or program solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process.
• Identifies opportunities and influences the sale by conducting a business conversation with the client positioning organization's consulting and technical services offerings.
• Coordinates activities of the project teams through task delegation, resource assignment and program management.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Advanced project management skills, including the ability to plan, organize, and execute projects from initiation to completion.
• Ability to establish strong relationships with internal stakeholders and external clients.
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
• Excellent written and verbal communication skills.
• Excellent team-building skills and ability to work in high-pressure environments.
• Advanced ability to manage urgent and complex tasks simultaneously.
• Advanced business acumen and commercial skills.
• Passionate, strong initiative, self-driven with a commitment to succeed.
• Advanced influencing ability whilst taking a collaborative approach.
• Decisive with good attention to detail ability.
• Advanced ability to promote project services to both internal stakeholders and external clients.
• Excellent competency in project change management.
• Extended knowledge of the industry, domain, or technology related to the client's project.
• Advanced problem-solving and analytical skills to identify and address issues that may arise during project implementation.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in business and / or project management or related field.
• Relevant project management certifications preferably PMP required.
• ITIL certification is beneficial.

Required experience:

• Advanced demonstrated project/program management experience preferably in a multinational Professional Services environment.
• Advanced client engagement experience.
• Advanced demonstrated understanding of the project/program life cycle.
• Advanced demonstrated competency in project/program change management.
• Advanced proven experience managing expectations when balancing alternatives against business and financial constraints.

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Your day at NTT DATA

• The Client Project Manager is a seasoned subject matter expert, responsible for leading and directing concurrent client projects classified as standard or complex.
• The primary responsibility of the Client Project Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to the organization or into the client's support operations).

Key responsibilities:

• Leads and directs concurrent standard or complex projects.
• Engages with stakeholders to deliver projects from original concept through final implementation.
• Ensures client satisfaction and manage escalations, acting as a single point of contact to the client.
• Ensures that the project delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction.
• Manages the delivery of the project, including rigorous scope control and change management.
• Ensures client satisfaction and manage escalations, acting as a single point of contact to the client.
• Documentation and management of risks and issues.
• Ensures clear and concise communications to all stakeholders.
• Provides pre-sales support by working with sales teams to scope and cost a project solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process.
• Identifies opportunities and influences the sale by conducting a business conversation with the client positioning organizational consulting and technical services offerings.
• Coordinates activities of the project teams through task delegation or resource assignment etc.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Seasoned project management skills, including the ability to plan, organize, and execute projects from initiation to completion.
• Ability to establish strong relationships with internal stakeholders and external clients.
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
• Good written and verbal communication skills.
• Ability to work in high-pressure environments.
• Seasoned ability to manage urgent and complex tasks simultaneously.
• Seasoned business acumen and commercial skills.
• Passionate, strong initiative, self-driven with a commitment to succeed.
• Seasoned influencing ability whilst taking a collaborative approach.
• Decisive with good attention to detail ability.
• Seasoned ability to promote project services to both internal stakeholders and external clients.
• Competent in project change management.
• Seasoned knowledge of the industry, domain, or technology related to the client's project.
• Seasoned problem-solving and analytical skills to identify and address issues that may arise during project implementation.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in business and / or project management or related field.
• Relevant project management certifications preferably PMP required.
• ITIL certification is beneficial.

Required experience:

• Seasoned project management experience preferably in a multinational professional services environment.
• Seasoned client engagement experience.
• Demonstrated understanding of the project life cycle.
• Demonstrated competency in project change management.
• Seasoned experience managing expectations when balancing alternatives against business and financial constraints.

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Your day at NTT DATA

• The Senior Services Architect is an advanced subject matter expert and is also a pre-sales persona working with clients and sales/delivery teams in a value co-creation process resulting in the design of Technical Services, Support Services & Managed Services solutions across multiple technology domains.
• This role is responsible for the development of competitive, innovative, secure, multi-year, viable Managed Services solutions and associated costing inputs to commercial models.
• The Senior Services Architect applies both solution design and sales skills to engage and help close opportunities with decision-makers.
• This role has the opportunity to design solutions with some of the most innovative global organizations, technologies, accelerating the digital transformation business objectives and outcomes.
• In some instances, the Senior Services Architect will remain engaged during and post the implementation of services designed and may be required to participate in renewals.

Key Responsibilities:

• Guides a virtual team of domain experts to orchestrate the development of secure, multiple year, services solutions.
• Designs complex Professional Services (PS), Support Services (SS) and Managed Services (MS) solutions to meet client requirements by integrating technology and service design across multiple domains.
• Works across multiple teams in the design of the PS, SS & MS offering.
• Tests and validates new designs features and delivery models or recommend improving existing service offers that is being taken to market.
• Responsible for the service design deliverables of the solution and interfacing with multiple teams and partners to ensure supportability.
• Directs the validation processes by obtaining sign-off from technical, service and costing stakeholders.
• Leads the service design of solutions for the client that will be commercially competitive whilst mitigating risk.
• Maps the client's requirements against proposed set of service elements and architectures and leads the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices).
• Develops and executes a consulting approach that results in a consolidated statement of requirements, scope, transition documents and costing based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation (people, process, technology).
• Supports the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities using the ability to discover and analyze the client’s current architecture, platforms and operating models.
• Shares client outcomes and market conditions with other stakeholders so that the global offering leads, and services community can evolve strategies and develop innovative solutions for the future.

Required experience:

• Provides coaching and mentoring and acts as advisor and decision maker in service design situations.
• Support the sales teams to have a commercial model discussion with the client.
• Identifies all service costs and populating cost models accurately to ensure a full visibility of costs related to the delivery of the service over the contract term.
• Creates and gets sign-off from relevant stakeholders on the solution design that will form part of the commercial model.
• Responsible for vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition.

Knowledge and Attributes:

• Advanced knowledge of PS, SS & MS delivery and service models, including cloud, global, and distributed delivery models.
• Ability to work with costing models in partnership with sales and finance stakeholders.
• Advanced proficiency in Application and Cloud/Infrastructure PS, SS & MS service models.
• Ability to communicate potential improvements and value of our solutions to all levels of stakeholders.
• Ability to facilitate workshops with clients and internal teams to discover requirements, present solutions and obtain client buy-in.
• Ability to work within a team, contributing to the success of the team while making a personal contribution, especially in a matrixed organization.
• Advanced knowledge on emerging trends in technology, PS, SS & MS Integration, Application development – devSecOps, Cloud Native Service Applications, Microsoft development platforms, and Open-Source Software, Cloud platforms like Azure, AWS and GCP, DATA Analytics, Containers, rPA, IoT, and Intelligent Automation.
• Analytical abilities to discover and analyze all input and DATA.
• Passion for staying abreast of related industry trends and best practices.
• Bachelor’s degree or equivalent in Information technology/systems or a related field.
• Certification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and Analytics preferred.
• Scaled Agile certification or equivalent is desirable.
• Additional desirable technology / vendor certifications are AWS Cloud Practitioner Essentials Training, MS Azure Fundamentals Training, or the latest equivalent.
• Advanced demonstratable track record of designing services solutions to large enterprise accounts.
• Advanced experience in structuring large, multi-year profitable contracts.
• Advanced solution planning and deal shaping expertise, with the ability to create compelling value propositions as part of the solution design.
• Advanced experience working in an environment with global delivery and in multiple geographies and industries.

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Your day at NTT DATA

• The Product Owner - ServiceNow HRSD AI is a subject matter expert, considered as the content authority for the team level of the Scaled Agile Framework for Enterprises (SAFe).
• The Product Owner - ServiceNow HRSD AI is responsible for a number of complex products or services, including managing the team backlog, writing, prioritizing and accepting user stories, and representing the customer to the Agile team. They optimize return on investment by ensuring that the Scrum team members are engaged in delivering the most valuable product features.
• The role has good relationships and responsibilities outside the local team, including working with Product Management to prepare for Program Backlog, participating in Agile Release Train (ART) Sync meetings, and cooperating to deliver Solution value.

Key Responsibilities:

• Provides vision and direction for AI-driven HR Service Delivery solutions leveraging ServiceNow Now Assist to Agile development teams and stakeholders.
• Ensures the team always has an adequate amount of prepared tasks aligned with HR AI priorities.
• Plans and prioritizes product feature backlog and development for Now Assist HR use cases, including generative AI and agentic workflows.
• Fully understands the product vision, roadmap, and growth opportunities for HR AI and articulates these to the development team.
• Assesses value and prioritizes backlog items based on business impact, time, and dependencies determined during PI planning and refinement.
• Provides backlog management, iteration planning, and elaboration of user stories for AI-driven HR features.
• Works closely with Product Management to create and maintain a product backlog according to business value or ROI.
• Leads planning for product release cycles and sets expectations for delivery of new AI functionality and HR automation.
• Actively mitigates impediments impacting successful completion of release and iteration goals.
• Drives iteration goals and content via prioritized stories.
• Establishes story acceptance criteria and accepts stories into the baseline.
• Researches and analyzes HR AI trends, user needs, and ServiceNow roadmap for Now Assist.
• Keeps abreast of Agile/Scrum/SAFe best practices and AI innovations, seeking continuous improvement.
• Performs any other activity relevant to the role.

Knowledge and Attributes:

• Strong knowledge of ServiceNow Now Assist and its application in HR Service Delivery.
• Understanding of agentic AI, generative AI, and intelligent automation in HR contexts.
• Solid knowledge of product development in HR technology and IT services.
• Advanced knowledge of SAFe practices and their application.
• Excellent communication skills, with the ability to manage stakeholder expectations and say “no” constructively.
• Effective conflict resolution and escalation skills.
• Ability to empower teams through collaboration and knowledge sharing.
• Understanding of iterative and incremental delivery, backlog tracking, burndown metrics, and velocity.
• Familiarity with DevOps practices and integration with deployment teams.

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in Computer Science, Information Technology, HR Technology, or related field preferred.
• SAFe Product Owner / Product Manager Certification preferred.
• ServiceNow Certified Implementation Specialist – HRSD preferred.
• ServiceNow AI/Now Assist certifications highly advantageous.
• ITIL Service Management certification preferred.
• Additional advantageous certifications: SAFe Scrum Master, SAFe for Teams, SAFe DevOps, Professional Scrum Product Owner (PSPO), Certified Scrum Product Owner (CSPO).

Required experience:

• Demonstrated experience as a Product Owner or Product Manager in an Agile/SAFe environment.
• Proven track record in delivering AI-driven HR Service Delivery solutions on ServiceNow.
• Experience implementing or managing Now Assist use cases and AI workflows.
• Strong experience in product development and backlog management.
• Successful track record in building HR technology or IT-managed services solutions.
• Experience managing multiple teams and product roadmaps.
• Familiarity with Agile approaches such as XP, Kanban, Crystal, FDD.

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Your day at NTT DATA

• Senior Product Owner - ServiceNow HR Service Delivery is an advanced subject matter expert and the content authority for the team level within the Scaled Agile Framework for Enterprises (SAFe). This role focuses on driving HR Service Delivery solutions using ServiceNow as the core platform, leveraging its HRSD capabilities and emerging AI technologies and use cases across HR Service Delivery.
• The Senior PO is responsible for multiple strategic, high-priority HR products, managing the team backlog, writing, prioritizing, and accepting user stories, and representing HR stakeholders to the Agile team. They optimize return on investment by ensuring Scrum team members deliver the most valuable features that enhance employee experience.
• This role has significant relationships and responsibilities outside the local team, including working with Product Management to prepare for Program Backlog, participating in Agile Release Train (ART) Sync meetings, and collaborating to deliver end-to-end solution value.

Key Responsibilities:

• Provides vision and direction for HR Service Delivery solutions built on ServiceNow to Agile development teams and stakeholders.
• Ensures the team always has an adequate amount of prepared tasks aligned with HR priorities.
• Plans and prioritizes product feature backlog and development for HRSD capabilities.
• Fully understands the product vision, roadmap, and growth opportunities for HR technology and articulates these to the development team.
• Assesses value and prioritizes backlog items based on business impact, time, and dependencies determined during PI planning and refinement.
• Provides backlog management, iteration planning, and elaboration of user stories for HRSD features.
• Works closely with Product Management to create and maintain a product backlog according to business value or ROI.
• Leads planning for product release cycles and sets expectations for delivery of new HR functionality.
• Actively mitigates impediments impacting successful completion of release and iteration goals.
• Drives iteration goals and content via prioritized stories.
• Establishes story acceptance criteria and accepts stories into the baseline.
• Researches and analyzes HR technology trends, user needs, and ServiceNow roadmap.
• Keeps abreast of Agile/Scrum/SAFe best practices and ServiceNow innovations, seeking continuous improvement.
• Performs any other activity relevant to the role.

Knowledge and Attributes:

• Advanced knowledge of ServiceNow HR Service Delivery (HRSD) and related modules.
• Advanced understanding of ServiceNow’s AI capabilities and automation workflows.
• Strong knowledge of product development in HR technology and IT services.
• Advanced knowledge of SAFe practices and their application.
• Excellent communication skills, with the ability to manage stakeholder expectations and say “no” constructively.
• Effective conflict resolution and escalation skills.
• Ability to empower teams through collaboration and knowledge sharing.
• Advanced understanding of iterative and incremental delivery, backlog tracking, burndown metrics, and velocity.
• Familiarity with DevOps practices and integration with deployment teams.

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in Computer Science, Information Technology, HR Technology, or related field preferred.
• SAFe Product Owner / Product Manager Certification preferred.
• ServiceNow Certified Implementation Specialist – HRSD preferred.
• ITIL Service Management certification preferred.
• Additional advantageous certifications: SAFe Scrum Master, SAFe for Teams, SAFe DevOps, Professional Scrum Product Owner (PSPO), Certified Scrum Product Owner (CSPO).

Required experience:

• Advanced experience as a Product Owner or Product Manager in an Agile/SAFe environment.
• Proven track record in delivering HR Service Delivery solutions on ServiceNow.
• Advanced experience in product development and backlog management.
• Successful track record in building IT-managed services or HR technology solutions.
• Advanced planning and Agile coaching experience.
• Experience managing multiple teams and product roadmaps.
• Familiarity with Agile approaches such as XP, Kanban, Crystal, FDD.