Motor Wreck Admin (JG9) at Santam Insurance

JOB DESCRIPTION

• The Motor Wreck Administrator is responsible for the settlement of uneconomical to be repaired motor claims in terms of the applicable policy wording on a national basis, after a quantum assessment completed by internal or external assessors or system intelligence confirmed the vehicle to be uneconomically repairable. 

KEY RESPONSIBILITIES

• Settlement of all motor wreck claims processed internally or externally. 
• Ensure that correct Settlement is paid in terms of applicable policy wording, terms and conditions and SOP’s. 
• Validate and confirm quantum is correct of all motor wreck damage claims. 
• Arrange for collection of required documentation and keys for claims settlement. 
• Ensure and verify salvage case for upliftments is created and vehicle stocked in before claim settlement. 
• Communication to all stakeholders during the claims process every 48 hours. 
• Settle the claim and load payment instruction. 
• Make recommendations for improvements. 
• Handling escalations, disputes or complaints in regard to settlement process made with the client and or intermediary. 
• Finalise claim once all payments are completed on the claims system. 

QUALIFICATIONS AND EXPERIENCE

• Matric Certificate 
• Wreck claims or claims experience (minimum 2 years work experience with references)
• Knowledge of Technical Mechanic or Automotive Motor Body Repairs (Advantageous)
• Estimation of vehicle damage and assessing of said damages (Advantageous)
• Audatex / Abuntex formal training (Advantageous). 

SKILLS

• Good Negotiating Skills 
• Problem Solving Skills 
• Product Knowledge 
• Analytical Skills 
• Communication Skills 
• Fair Automotive Technical Knowledge 
• Conflict Resolution 
• Business Acumen 
• Good Communication (verbal & written) 
• Computer Literacy 
• Acquiring understanding of the metrics associated with a problem or situation, their significance or relation and being able to manipulate these as necessary to identify situations. 

COMPETENCIES

• Client Service Orientation 
• Analytical Thinking 
• Informational Seeking 
• Directiveness 
• Flexibility 
• Initiative