Motor Wreck Assessor (JG9) at Santam Insurance

JOB DESCRIPTION

• The purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary, and service providers) and settlement of claims within a delegated threshold and according tcontract conditions.

KEY RESPONSIBILITIES

• Quote and assess damage against a provided or requested quotation.
• Generate claims report and communicate the outcome with client and intermediary.
• Determine market value of vehicle for settlement (valuation).
• Determine outstanding finance details, release settlements and documents tsalvage inventory.
• Authorise write-off.
• Complete investigative report.
• Make notes on systems, process claims and upload documents.
• Required tload the order amendments.
• Handle complaints, queries and interaction with clients, intermediaries, service providers, internal stakeholders’ relationship managers, claims committee and options from underwriters.
• Accountable thandle for the following claim types: 
• Non -Driveable and uneconomical trepair claims 

QUALIFICATIONS AND EXPERIENCE

• Matric / Grade 12
• Degree, Diploma or Certificate in Mechanical related studies or Automotive/ equivalent Mechanical or Automotive Body Repair Qualification (e.g. Qualified Panel Beater, Diesel Mechanic, etc.)
• 3 years’ experience in motor assessing
• Knowledge and understanding of the audatex system  ( Audatex certificate)
• Technical skills obtained through training and courses in Heavy Haulage would be advantageous.

Attained product training in the following areas:

• Motor modules for PL, C/L and Agri
• Specialised motor product C/L and Agri
• Principle of insurance

Technical skills obtained through training and courses in the following areas:

• Introduction tmotor
• Claims handling procedure
• VDQ qualification

System training on the following:

• Online systems
• BPM
• RSS
• Mainframe
• JDE
• Audatex and Abuntex
• Photviewer

SKILLS

• Telephonic, negotiation and conflict handling skills
• Basic business ethics and financial principles related tclaims
• Time management
• Change management

COMPETENCIES

• Analytical Thinking
• Information Seeking
• Directiveness
• Initiative
• Flexibility
• Customer Service Orientation