New Jobs at Santam Insurance

What will you do?

• This career opportunity for a Sourcing Specialist: Print is available at Santam for the Group Sourcing: Procurement department, the role is based in Bellville, Cape Town. This is a 12 month fixed term contract. 
• This role will primarily support the Procurement Manager: Marketing & Communications in overseeing all aspects of print sourcing and production. Your role is to ensure the timely, cost-effective, and high-quality delivery of printed materials across a variety of formats and channels, working closely with internal stakeholders and external suppliers.  

What will make you successful in this role?

• Lead sourcing, negotiation, and contracting of print services.
• Manage relationships with printers, and production partners to ensure optimal performance and value.
• Collaborate with design, marketing, operations, and supply chain teams to ensure print requirements are met to specification and deadline.
• Evaluate print suppliers and maintain a high-performing vendor roster through performance metrics, audits, and continuous improvement initiatives
• Management of costs and achieve savings against the budget.   
• Drive strategic sourcing initiatives and show acumen towards driving new initiatives.   
• Manage print supplier relationships; manage contracted database and new contracts. Ensure necessary compliance processes are adhered to.  
• Internal stakeholder management between procurement, operations/business and clients.  
• Attend and provide support in required Cross Functional Sourcing Team meetings.  
• Support procurement manager in ad hoc duties.  
• This will result in the following outcomes:
• Cost savings  
• Providing Client Delight in terms of optimal supply of service; 
• Providing “Best Practice” procurement processes to increase efficiency; and  
• Supporting and upholding a team culture of Engagement.  

Qualification and Experience

• Relevant Diploma / Degree and/or or a minimum of 10 years practical experience in print procurement.

Knowledge and Skills

• In-depth knowledge of print processes 
• Understanding of substrates and materials (paper stocks, packaging materials, inks, coatings)
• Familiarity with finishing techniques (lamination, varnishing, embossing, die-cutting)
• Ability to read and interpret print specifications and technical artwork files
• Excellent ability to interact and work cross functionally within organization  
• Strong planning and organizing skills  
• Strong supplier / market analysis skills  
• Problem solving skills   
• Project management skills  
• Contract management and administration skills   
• Ability to perform under pressure and deadlines  
• Presentation skills and excellent communication skills  

Core Competencies

• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others
• Collaborates - Contributing through others
• Being resilient - Contributing through others

go to method of application »

What will you do?

• This career opportunity for a Sourcing Specialist: Marketing & Communication Services is available at Santam for the Group Sourcing: Procurement department, the role is based in Bellville, Cape Town.   
• This role will primarily support the Procurement Manager: Marketing & Communications in executing procurement strategies across the Sanlam Group This role will form part of the Category Procurement team particularly in Marketing & Communication Services.

What will make you successful in this role?

• Classification of spend and detailed analysis of spend.   
• Key link between our agencies, printers and internal business stakeholders 
• Initiate procurement initiatives and development of approved category plans.   
• Sourcing and contracting management of commodities within the procurement portfolio.   
• Management of costs and achieve savings against the budget.   
• Drive strategic sourcing initiatives and show acumen towards driving new initiatives.   
• Manage supplier relationships; manage contracted database and new contracts. Ensure necessary compliance processes are adhered to.  
• Manage and maintain various reporting platforms and validate system integrity and data quality.  
• Internal stakeholder management between procurement, operations/business and clients.  
• Attend and provide support in required Cross Functional Sourcing Team meetings.  
• Support procurement manager in ad hoc duties.  
• This will result in the following outcomes:
• Cost savings  
• Providing Client Delight in terms of optimal supply of service; 
• Providing “Best Practice” procurement processes to increase efficiency; and  
• Supporting and upholding a team culture of Engagement.  

Qualification and Experience

• Member of Charted Institute of Purchasing and Supply (CIPS) with level 4/5 or equivalent CIPS training would be beneficial.
• BComm (preferable) or equivalent being a Procurement or Marketing Qualification with other relevant qualifications.
• Experience in sourcing, contracting and supplier management across multiple spend categories.  
• Minimum of 5 years practical experience in procurement and/or marketing (Preferable).

Knowledge and Skills

• Deep understanding of marketing and advertising ecosystems, including media buying, digital marketing, and agency management
• Excellent ability to interact and work cross functionally within organization  
• Strong planning and organizing skills  
• Strong supplier / market analysis skills  
• Problem solving skills   
• Project management skills  
• Contract management and administration skills   
• Ability to perform under pressure and deadlines  
• Presentation skills and excellent communication skills  

Core Competencies

• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others
• Collaborates - Contributing through others
• Being resilient - Contributing through others

go to method of application »

What will you do?

• Santam’s Group Sourcing: Claims Procurement team has a position available for a Contracts Officer within the Motor team based in Tygervalley, Cape Town.
• The role is responsible for implementing and maintaining procurement, service and supply contracts in line with the requirements of the relevant commodity objectives with the emphasis on contract maintenance and stakeholder management. The Contracts Officer will be responsible for the sourcing, negotiation, awarding, administration, and overall management of contracts.

What will make you successful in this role?

• Implementation and administration of supplier contracts within relevant structures to enable an optimum procurement environment.
• Assist the Sourcing Specialist or Procurement Manager with sourcing tasks.
• Manage one or more minor commodities, commodity groups or portion of a commodity on their own (depending on ability, experience & training).
• Creation and maintenance of supplier agreements:
• Draft the contract using standard wording/clauses.
• Maintain contracts including all administration such as amendment of contracts using standard wording/clauses in terms of, supplier detail changes, price changes.
• Ensure system updates occur with the relevant contract pricing terms & conditions (Business rules), and other criteria for internal and external users.
• Ensure all ongoing changes to contracts are loaded to the system.
• Assist Sourcing Specialist / Procurement Manager with or be responsible for management of minor commodities:
• Analyse and determine commodities spend and if sufficient volume or other criteria exists, initiate the sourcing process.
• Determine potential suppliers.
• Drafts request for proposal (RFP) using standard wording/clauses.
• Issue and coordinate RFP process.
• Adjudicate on RFP responses to determine most suitable suppliers.
• Test the market on a pre-determined cyclical basis by issuing further RFP documentation on existing contracted and new potential supply base whereby the full selection to contract process starts again.
• Administrating diversity of supply base and monitoring direction of spend against agreed performance targets.
• Obtain required approval on supplier selection recommendation.
• Negotiate and award contract to preferred suppliers based on “Value” decision (dependent on signing authority).
• Manage and administrate supplier’s contract compliance in terms of Quality, Service and Price performance detail (roll up of transactional data from system and Santam Quality department).
• Ensure all ongoing changes to contracts are loaded to the procurement system.

Qualification and Experience

• Matric/ Grade 12
• Procurement qualification or other relevant Diploma or BComm Supply Chain Management
• Minimum 3 years’ experience in a procurement environment

Skills

• Communication (Written and Verbal): Is able to communicate clearly, enthusiastically and in an articulate manner.
• Interpersonal Skills: Building networks and good relations: Relates to people across organisational levels and boundaries, builds networks and profitable partnerships. Show understanding of needs; is attentive and responsive; show honesty and integrity in dealing with people.
• Issue resolution: The ability to identify issues and risks and implement the relevant mitigating actions.
• Vendor management: Manage supplier relationships, developing supplier programs, and identifying continuous improvement initiatives. Tracks supplier spend and provide feedback to necessary stakeholders.

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently

go to method of application »

JOB DESCRIPTION

• The purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary, and service providers) and settlement of claims within a delegated threshold and according tcontract conditions.

KEY RESPONSIBILITIES

• Quote and assess damage against a provided or requested quotation.
• Generate claims report and communicate the outcome with client and intermediary.
• Determine market value of vehicle for settlement (valuation).
• Determine outstanding finance details, release settlements and documents tsalvage inventory.
• Authorise write-off.
• Complete investigative report.
• Make notes on systems, process claims and upload documents.
• Required tload the order amendments.
• Handle complaints, queries and interaction with clients, intermediaries, service providers, internal stakeholders’ relationship managers, claims committee and options from underwriters.
• Accountable thandle for the following claim types: 
• Non -Driveable and uneconomical trepair claims 

QUALIFICATIONS AND EXPERIENCE

• Matric / Grade 12
• Degree, Diploma or Certificate in Mechanical related studies or Automotive/ equivalent Mechanical or Automotive Body Repair Qualification (e.g. Qualified Panel Beater, Diesel Mechanic, etc.)
• 3 years’ experience in motor assessing
• Knowledge and understanding of the audatex system  ( Audatex certificate)
• Technical skills obtained through training and courses in Heavy Haulage would be advantageous.

Attained product training in the following areas:

• Motor modules for PL, C/L and Agri
• Specialised motor product C/L and Agri
• Principle of insurance

Technical skills obtained through training and courses in the following areas:

• Introduction tmotor
• Claims handling procedure
• VDQ qualification

System training on the following:

• Online systems
• BPM
• RSS
• Mainframe
• JDE
• Audatex and Abuntex
• Photviewer

SKILLS

• Telephonic, negotiation and conflict handling skills
• Basic business ethics and financial principles related tclaims
• Time management
• Change management

COMPETENCIES

• Analytical Thinking
• Information Seeking
• Directiveness
• Initiative
• Flexibility
• Customer Service Orientation

go to method of application »

What will you do?

• Santam’s Commercial Contact Centre currently has exciting opportunities available for Commercial Underwriters (CoE) who will be based in Bellville and or JHB 
• The Commercial Underwriter is a technical role with strong underwriting and client focus. The successful incumbents will embark on a rotational journey within CLCC, gaining exposure to various departments to foster a well-rounded skill set and a deep understanding of our underwriting principles and practices. 
• Although the primary role focus but not limited to underwriting, new and existing business to maintain profitability while also creating a platform to aid the growth process.

What will make you successful in this role?

• Effective underwriting of complex risks (new business, renewals, ad-hoc)
• Identifying re-insurance and appropriate action
• Effective screening actions
• Providing quality and correct feedback on high level technical queries
• Working within higher level mandates
• Ownership of non-standard commercial products
• Negotiating with internal and external clients
• Building and maintaining relationships at various levels within the organisation including CCC, distribution and HO underwriting
• Strong retention (profitability and growth) focus

Qualifications and Experience

• A minimum of 3 years underwriting Commercial Insurance
• Grade 12
• IISA professional membership (licentiate / associate)
• FAIS compliant: 120 credits on NQF level 5 (Commercial Lines)
• Proficiency in MS Word and Excel
• Santam Commercial product training (SMK’s)
• Regulatory Examination (RE)
• Risk Identification and Assessment programme (RIA)
• A good understanding of contact centre processes, SLA’s and commercial quoting tools.

Skills

• Good communication and negotiation skills
• Must be fully bi-lingual in English and Afrikaans
• Strong client service orientation
• Strong analytical skills
• Ability to work under pressure
• Strong sense of self-management
• Strong relationship building and network skills
• Applications should specify the following:
• Total years of commercial underwriting experience
• Years of commercial underwriting experience at Santam
• Total years of service at Santam
• Insurance Qualification (if applicable)
• Professional Qualification (if applicable)
• RE Certificate (if applicable)

Confirm if training was completed on the following:

• Santam Agri (Namibia + SA)
• SMK 1 /SCP 1
• SMK 2 /SCP 2
• SMK 3 /SCP 3
• SMK 5
• SMK 8
• SMK 9
• Thatched Roof
• Tourism & Guesthouse
• Confirm completion of: Yes/No
• FPA
• GIS
• RIA
• Risk Management Qualification
• Veld on Fire

go to method of application »

What will you do?

• The Human Capital Division has a permanent position available for an HC Business Partner: Broker Solutions, reporting to the HC Business Partner Lead. This position will be based at the Santam office in Johannesburg. 
• To align human capital strategies and practices with the overall business objectives, and act as strategic partners to the leadership, and drive the enhancement of business performance through effective people management.
• To provide Human Capital consultation to assigned business units and to be instrumental in facilitating and implementing agreed deliverables. These business deliverables will be aligned to Human Capital’s Strategy/Business Strategy, collaborating to develop and implement best practice HC programs, policies and systems that support the organisation’s leaders and managers in managing their units and meeting their strategic priorities. Key to the success of the HCBP is the ability to develop a strategic partnership in their ‘day to day’ work within assigned portfolios. This comes from understanding the department or business key strategic challenges and providing HC intervention to help the leaders achieve their goals and create positive and productive workplaces.

What will make you successful in this role?

The HCBP will take ownership of the overall HC practices for the business area, supported by the HC Centre of Expertise (COE), attending to:

Strategic alignment 

• Work closely with senior leadership to ensure that the HC strategy supports the organizational goals, and actively participate in business planning discussions to understand priorities and challenges.
• Collaborate with executive teams to shape HC strategies that drive business results, leveraging data and analytics to inform decisions
• Use analytics to assess workforce trends, measure the impact of HC initiatives, and provide insights that inform business decisions.

Talent Management & Acquisition 

• Manage delivery on talent acquisition with the support of the Talent Acquisition specialist
• Drive the talent management and succession planning 
• Develop appropriate talent management strategies aligned to the business strategy

Organisational Design

• Partner with senior leadership to design and implement organizational structures that support strategic goals, resulting in [specific outcomes, e.g., increased efficiency, improved employee satisfaction].
• Lead workforce planning initiatives that align talent acquisition and development with business direction.
• Facilitate change management processes during mergers, acquisitions, and restructuring, ensuring minimal disruption and high employee engagement

Business partnership 

• Provide coaching and support to managers on HC-related issues, helping them navigate complex employee relations matters and enhance their leadership capabilities.
• Understand the business context in order to partner at the right level and influence HC related decisions.
• Provide advice and guidance on complex matters to managers and employees across the business area on HC related matters
• Analyse, interpret and conduct a trend analysis on HC data 
• Quarterly feedback on HC trends and provide solutions as required
• Drive people initiatives in partnership with the relevant CoE.

Diversity management & Employment Equity

• Assist in developing EE plan per BU, implement actions, track and achieve milestones
• Ensure execution of all diversity initiatives in line with the BU EE Plan

What will make you successful in this role?

Performance management

• Ensure that performance metrics align with business objectives.
• Keep abreast with best practice on performance management trends. 
• Facilitate the performance management process (contracting, appraisals, reporting on trends, informal training)
• Facilitate performance calibration sessions
• Support business with having the right conversations in terms of differentiating individual performance to business performance/objectives
• Support business to develop and drive a high-performance culture. 
• Continuous education regarding the performance management process.

Culture and Engagement

• Conduct organizational assessments to identify opportunities for improvement and implement solutions to enhance organizational effectiveness.
• Support change management initiatives by developing communication strategies and training programs that facilitate transitions
• Design initiatives that focus on creating a positive work environment by promoting employee engagement, satisfaction, and well-being. 
• Implement programs that foster a strong organizational culture and increase employee morale

Leadership and people development

• Facilitate discussions regarding work related and post graduate study aid (candidate approval) as well as the placement of learners and graduates
• Facilitate delivery on L&D needs through companywide programmes and putting interventions in place in consultations with L&D COE to address those needs that cannot be addressed through generic programmes

Employee Relations

• Act as a custodian of people related policies.
• Provide sound advice to ensure the organisation complies to best practice and legislative issues
• Provide support to line managers in dealing with disciplinary, incapacity and grievance matters
• Deal with all appeals from disciplinary proceedings in line with the disciplinary code
• Support the business with all employee dispute resolution, with relevant COE

Total Rewards including Employee Wellbeing

• Facilitate remuneration processes in BU’s including creating awareness of employee wellness offerings, job evaluation etc.

Qualification and Experience

• Bachelor’s degree in Industrial Psychology/ HRM or related (NQF 7)
• At least 7 years HC Generalist experience 
• Ability to travel as required

Knowledge

• Knowledgeable in HC practices: recruitment, talent development, performance management, legislation, labour relations, leadership and organisational development, change management and remuneration.
• Comprehensive understanding of HC practices, employment laws, performance management, talent acquisition, and organizational development.
• A strong understanding of HC legislation and requirements, and the ability to apply the relevant legislation in the work environment. Specifically, knowledge of employment practices & compliance (Labour Relations Act, Basic Conditions of Employment Act, Employment Equity Act, Skills development Act).
• Good knowledge and understanding of HC Best practices, policies and procedures.

Skills

• Strong analytical, problem-solving, and project management skills
• Excellent interpersonal and communication ability
• Proficiency in HRIS and Microsoft Office Suite.
• Good HC Consulting skills 
• Strong relationship building ability 
• Ability to influence 

Core Competencies

• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others
• Being resilient - Contributing through others
• Collaborates - Contributing through others

go to method of application »

The role

• We have an exciting opportunity for a suitable candidate to join Santam Reinsurance (a division of Santam Ltd) in our Cape Town based office.
• Santam Re is a treaty underwriter offering capacity across multiple lines of business including property, motor, engineering, casualty and marine. We write on our own A- rated paper and have lines in Africa, Asia, India, Central and Eastern Europe, China, and Turkey. Santam Re operates as a division of Santam Ltd, South Africa’s leading short-term insurance company and a certified Top 5 employer in 2025.  We look forward to welcoming you to Santam Re & International and supporting your career in this new chapter with us.

What will you do?

• This role will be in the Santam Re & International business unit, based in Cape Town. This suitably qualified and experienced individual is responsible for the following for the outwards reinsurance business: financial planning and analysis, budgeting support, performance tracking and reporting to the core management team, implementing finance automation solutions, working with the finance business partnering as well as the financial reporting teams to ensure all income statements are accurate and up to date. The role is required to ensure the timely delivery of accurate and complete information with the necessary insight on treaty performance per cedant for the outwards business. The role will ensure that the necessary disciplines of technical accounting, cash management as well as debtor and creditor management are performed accurately and in a timely manner, in accordance with industry best practice.

What will make you successful in this role?
Financial Operations

• Review and document the accounting treatments for all outwards treaty business and ensure the accurate recording of same based on the nature of each underlying treaty.
• Develop the necessary routines to ensure the timely and accurate processing of all outward reinsurance  transactions and processing of all outward reinsurance bordereauxs. This includes the automation of routine manual transactions.
• Run the finance operations project team (informal) to ensure that the necessary emphasis is placed on areas of focus as notified by senior management.
• Work with the business to develop and implement an activity-based cost allocation model to ensure each business unit carries its proportional share of the cost base. These costs include both direct costs and shared costs which are allocated from Group companies.
• Identify and action opportunities for process and cost optimisation across the business (not limited to the finance function).
• Accurate processing into each respective business unit’s income statement, with insightful variance analysis to ensure all BU CFOs can explain the movement in their outwards reinsurance accounts.
• Ownership of the full transaction lifecycle for all outwards business – from source to record, including the capture of payment instructions for processing via the payments system.

Automation and Process Optimisation

• Actively seek out opportunities to automate functions within the finance team to reduce the manual effort involved in day-to-day reporting.
• Work closely with the IT system development team to optimise IT routines and automated financial entries to ensure accurate financial reporting.

Financial Planning & Analysis

• Collaborate with the financial reporting and business partnering teams through the monthly reporting cycle.
• Ownership of the outwards reinsurance month-end reporting process.

Governance, Compliance and Controls

• Establish a sound system of financial controls over all processes within functional area.
• Ensure that standard operating procedures are documented for all core functions within the financial operations team, including the preparation of a risk and control matrix.
• Collaborate with internal and external assurance providers through the respective reporting cycles.

Team Development

• Mentor and develop staff across the business to ensure we inculcate a culture of excellence, process optimisation and collaboration across all teams.
• Provide financial and accounting training to staff in need, as well as to the broader business to ensure that performance is well understood.
• Actively support own staff, and the broader finance team, to adopt automation through technology and support the finance change champion’s efforts in this regard.

Qualification and Experience

• CA (SA) essential
• 2+ years Post Qualification Experience
• Audit Background, preferably in financial services
• Non-life insurance / reinsurance experience is advantageous 
• IFRS 17 implementation and application experience highly advantageous

Skills

• You have a proven track record of delivering meaningful, impactful work throughout your career.
• You have a minimum of 2 years of post-qualification experience and understand the construct of an effective financial operations function.
• You have strong analytical and problem-solving skills, with the vision to see solutions beyond current system capabilities.
• You are technically strong in IFRS and can explain complex concepts at all levels – from senior management to new career entrants.
• You understand how to design, implement and monitor a financial control environment.
• You have enhanced communication and presentation skills and enjoy working cross-functionally building relationships across an organisation.
• You can adapt, and thrive, in a fast-paced and evolving environment where you will need to roll up your sleeves.
• You are adept at leading and mentoring diverse, high-performing teams and proactively supporting team members who need guidance to perform at the required level.

Competencies

• Collaboration
• Client focus 
• Drives results  
• Flexibility and adaptability 
• Cultivates innovation
• Driving strategy
• Commercial orientation
• Change leadership
• Talent enablement
• Decision making
• Leadership
• Reporting and Administration
• Balances stakeholders
   

go to method of application »

Who are we?

• Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. 
• Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants base in Cape Town, Bellville. The insurance consultant role is focused on providing an end-to-end service and support to intermediaries.

This role is focused on, but not limited to; 

• Contribution to the net profit and growth targets for business.
• Delivering exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions. 
• Providing telephonic / email support to the intermediary on record, authorised representatives from the brokerage, and broker services.
• Analysing the request from the intermediary and providing a quotation to secure the business (conversion). 
• Initiating out dials to intermediaries to discuss quotations and / or convert policies.
• New business issuance. 
• Assisting to resolve all insurance queries within required timeframe and compliance requirements.
• Managing client expectation on expected turnaround times for submitted requests;
• Adhering to underwriting criteria and regional requirements.
• Assist with profiling the client with the best suitable product and underwriting criteria;
• Assisting in implementing solutions for improvement.
• Adhering to workforce management principles to ensure that we optimize productivity.
• Prioritise own workflow and ensure work in completed to the required standards of productivity, quality, and timelines; use performance manage systems to improve personal performance. Ensuring that business targets are met.
• Standing in for consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required. Ensuring that business targets are met.

QUALIFICATIONS AND EXPERIENCE

• Matric / Grade 12
• 60 FAIS credits - Commercial lines
• Minimum of 3 years’ experience in Short Term Insurance - Commercial Lines
• Proven work experience in commercial underwriting within the short-term insurance industry
• A relevant insurance related qualification (e.g., NQF level 4) would be advantageous 
• Preferable work experience in agriculture would be advantageous

KNOWLEDGE AND SKILLS 

• Excellent verbal and written communication skills. Use of clear and effective verbal communication skills to request information and correspond with intermediaries.
• Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders / clients.
• Ensure adherence to quality, compliance, and accreditation standards
• Conduct efficient administration
• Optimising work processes

go to method of application »

What will you do?

• Santam’s Operation’s department has an exciting new role and position available for a Broker Liaison Officer (BLO) who will be based either in JHB.  
• The Case Owner will manage the Brokers experience by providing a dedicated service in the resolution of complaints/escalations and the management of expectations and perceptions. The successful incumbent will be responsible to maintain relationships between Broker Services (Relationship Managers) and Intermediaries. They will offer administration support and fulfil all functions in facilitating the completion of requests within published Service Level Agreements. Report on the status of work within the CLCC which includes all CLCC related departments. This includes the effective resolution of complaints/ escalations and the management of expectations whilst utilization available Contact Centre resources. The Broker Liaison officer will formulate structured reports to management as and when required.

What will make you successful in this role?

• Provide a dedicated service to the brokers.  
• Understand the different Santam commercial offerings (including Agri) to provide good and proper support to our brokers.
• Build strong relationships with all internal stakeholders and intermediaries.
• Understand the risk exposure for Santam and provide solid underwriting advice to key stakeholders.
• Ensure corrective underwriting actions by incorporating and discussing risks all stakeholders.  
• Manage the entire process for escalations. Ensure high levels of engagement by providing brokers with continuous feedback.
• Identify trends and inaccuracies in specific areas and discuss with the relevant teams.  
• Ensure data quality and contribute to the ease of doing business.
• Ensure overall client delight by focussing on intentional excellence and value creation.  
• Manage and report on the overall VoX – Manage escalations and identify trends.

Minimum Requirements

• Matric, Relevant Insurance Related Qualification, FAIS compliant,
• More than 3 years Commercial Lines experience    
• In-depth knowledge of the different Santam Commercial offerings – Including Agri 
• Meet the required mandates to fulfil the role as described (May require further formal assessment)

Skills

• Computer Literate (MS Office Package including Excel),
• Relevant System Knowledge and ability to transact (PolicyCenter WebE, CRM),
• Underwriting, 
• Compiling and Analysing data 
• Understanding of operations management
• Strong insurance knowledge
• Ability to transact in the full value offering of the CLCC. 
•    People management skills

Competencies

• Flexibility
• Excellent interpersonal, communication and networking skills. 
• Bilingual (Afrikaans and English) would be advantageous
• Strong client service orientation
• Ability to work under pressure and within a team structure
• Self-confidence
• Problem solving
• Time Management
• Strong Conflict handling abilities 

go to method of application »

WHAT WILL YOU DO?
The purpose of the role is:

• To Listen – in real-time to the heartbeat of our business
• To Act – To make things right that have gone wrong & elevate things that have gone right.
• To Respond – to make informed decisions about our business in the interests of our Stakeholders based on real time data.
• This role will help us capture how our customers feel about our business, product, or service, giving us insights that can help us create a stronger customer experience. The role will visualize the gap between customer expectations and their actual experience with us. This will help us connect and engage with clients at every touchpoint in the customer journey and programmatically improve their experience with Santam. 

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Drive a comprehensive Voices of the Experiences strategy, including ownership of VOX Tools survey platform.
• Drives strategies and execution of plans to advance customer advocacy across channels
• Develop standard process for measuring insights across journeys steps and customer success
• Shares the Voice of the Customer (VOC) - including the needs of current and future customers, to executive leadership within the organization
• Project manage the development of surveys, analysis, and continuous improvements for the current suite of survey tools, including NPS, CSat and ESat.
• Identify customer insights and key drivers of negative and positive customer experience based on analysis of both relationship (NPS) and transactional (CSat, ESat) surveys and other feedback sources.
• Enable the Voices of the Experiences (VoX) closed feedback loop process by identifying tactical and strategic improvement initiatives that create an overall portfolio of improvement projects; own on-going tracking and refinement of these projects based on subsequent survey results in collaboration with the Support/Operations Innovations Team.
• Establish cross-functional relationships at the executive and individual contributor levels across different departments/groups to develop a customer survey plan that is aligned across organized customer communications.

QUALIFICATIONS AND EXPERIENCE

•    Matric/Grade12
•    Bachelor’s degree, preferably in marketing, economics, or a research/business related field.
•    3-5 years of progressive responsibility for Voice of the Customer program methodologies.
•    3+ years of experience specifically on Insight or Customer Experience teams, delivering insights and analytics to various teams, as well as senior partners.
•    A minimum of three years’ experience working with exceptionally large data sets is required.
•    Sound claims management experience in the short-term insurance industry.
•    Knowledge of motor and non - motor claims processes.
•    Short-Term insurance product and process knowledge.
•    Experience managing and performing in-depth analytics including combining survey research with transactional data to perform trend / correlation analysis is required.
•    Experience in analyzing and interpreting a mix of qualitative and quantitative data, constructing compelling narratives, and providing recommendations on complex topics.
•    Experience in using reporting tools including Microsoft Powerbait and PowerPoint. 
•    Experience in setting up and running surveys on platforms such Microsoft D365.
•    Experience applying statistical techniques and working knowledge of statistics concepts.
•    Shown experience delivering customer insights that drive key performance metrics.

KNOWLEDGE AND SKILLS

•    Knowledge of claims processes.
•    Insurance product and process knowledge
•    Advanced MS Excel / PowerPoint experience
•    High competency in surveying principals and methodologies
•    Able to work, prioritize and lead multiple initiatives simultaneously with minimal supervision.
•    Must have excellent verbal presentation and written communication skills including the ability to deliver presentations to senior and executive management.
•    Strong critical thinking, influencing, and relationship management skill.
•    Strong project management and change management skill.
•    Ability to work in partnership with senior partners.
•    Have great attention to detail.
•    Strong conflict management skill
•    Excellent interpersonal skill
•    Problem solving skill.

PERSONAL ATTRIBUTES

•    Driving Strategy
•    Commercial Orientation
•    Client Focus
•    Decision Making
•    Enabling Innovation
•    Change Leadership
•    Continuous Learning
•    Talent-Focused Leadership
•    Talent Enablement
•    Emotional Intelligence

go to method of application »

Who are we?

• Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. 
• The Santam Direct Call Centre has positions available for Sales Advisor who will be based in Cape Town / Johannesburg. The successful candidates will offer world class products and services to clients by identifying client needs and recommending tailored insurance solutions to meet the specific customer requirements, whilst achieving sales targets in a call centre environment. 

WHAT WILL MAKE YOU SUCESSFUL IN THE ROLE?
Key Responsibilities

•  Consistently achieving sales target and contributing to the overall success of our Direct Sales team.
•  Adherence to Quality Assurance processes (Compliance with all relevant internal and external rules e.g. TCF, CPA and internal Sales processes).
•  Offering outstanding customer experience.
•  Strict adherence to workforce scheduling.

QUALIFICATIONS AND EXPERIENCE

•     Grade 12 / Equivalent 
•     Experience in sales advantageous
•     Excellent communication and interpersonal skills.
•     Strong customer service orientation and a passion for helping others.
•     A proactive attitude and the ability to work effectively in a fast-paced environment.

go to method of application »

JOB DESCRIPTION

• Overall responsible for building, maintaining and managing professional relationships with the MBR’s, in line with Santam’s objectives, in the designated area. Provide technical support and deliver a high quality service in the claims value chain (Broker, Client, Motor Body Repairer, Motor desktop Assessor and Claims Service Consultant) regarding the motor vehicle repair process and delivering superior client service. 

PRINCIPLE ACCOUNTABILITIES
    Monitor and control the following MBR's KPIs:
    Smart Repairs:

• Smart repair technology
•  Repair vs replace
•  Normalise Cost Ratio (NCR)
•  Average Repair Cost (ARC)
•  ARC plus Ancillary Cost (ACPC)

    Alternative Parts Utilisation: 

• CAP, Used and Refurbished
• Paint, Labour and Parts Ratio
• Difference in Quotation vs 1st Authorisation
• Difference in 1st Authorisation vs FRC
• Difference in Quotation vs FRC
• Additional cost after FRC

    Monitor MBR and Santam system compliance and maintenance:

• Abuntex
• Qapter Connect
• AudaAudit
• RPM
• Parts Procurement Systems
• AudaTarget

     Santam Systems:

• BPM/ClaimCenter 
• Initiate, lead and manage Supplier Performance Measurement meetings as per schedule
• Monitor and identify trends, agree action plan and monitor compliance (improvement and progression)
• Training, upskilling and coaching of Motor Body Repairers (all staff)
• Manage supplier capacity
• Create Weekly and Monthly Reports for feedback
• Project and change management
• Managing catastrophic events

QUALIFICATIONS AND EXPERIENCE

•     Grade 12 and one of the following
•     VDQ Professional qualification or, Automotive body refinisher or, Automotive Mechanic
•     Expert Abuntex user with in depth knowledge of Abuntex products such as Qapter connect, AudaTarget(NCR), AudaInvoice, Parts Procurement systems.
•     Good business acumen and understanding of business principles (profit, loss, margin, efficiency etc.)
•     High level of knowledge in the relevant repair processes and repair methods.
•     Proficient Microsoft Excel user
•     At least 5 years’ experience in assessing on a senior level
•     Management experience (advantageous)
•     Supply Chain Management experience (advantageous)
•     Stakeholder and Vendor Management experience (advantageous)

SKILLS

•     Communication skills to effectively communicate with internal and external stakeholders, MBR’s and Assessors
•     Effective crises management during workload changes
•     Working with people
•     Planning and organising
•     Coping with pressure and setbacks
•     High level of negotiation skills
•     Performance management

BEHAVIOURAL COMPETENCIES

•     Analytical thinking
•     Conceptual thinking 
•     Information seeking
•     Directiveness
•     Initiative
•     Self confidence
•     Flexibility
•     Impact and influence
•     Leverage relationships
•     Customer service orientation 
•     Integrity
•     Self-control

go to method of application »

What will you do?

• Santam’s Group Sourcing: Procurement team has a position available for a Contracts Officer based in Tygervalley, Cape Town.
• The role is responsible for implementing and maintaining procurement, service and supply contracts in line with the requirements of the relevant commodity objectives with the emphasis on contract maintenance and stakeholder management.  The Contracts Officer will be responsible for the sourcing, negotiation, awarding, administration, and overall management of contracts.  

What will make you successful in this role?

• Implementation and administration of supplier contracts within relevant structures to enable an optimum procurement environment.
• Assist the Sourcing Specialist or Procurement Manager with procurement related tasks. 
• Manage one or more commodities, commodity groups or portion of a commodity on their own (depending on ability, experience & training).
• Creation and maintenance of supplier agreements:
• Draft the contract using standard wording/clauses.
• Maintain contracts including all administration such as amendment of contracts using standard wording/clauses in terms of, supplier detail changes, price changes.
• Ensure system updates occur with the relevant contract pricing terms & conditions (Business rules), and other criteria for internal and external users.
• Ensure all ongoing changes to contracts are loaded to the system.
• Assist Sourcing Specialist / Procurement Manager with or be responsible for management of procurement commodities:
• Analyse and determine commodities spend and if sufficient volume or other criteria exists, initiate the sourcing process. [Business Case Analysis]
• Determine potential suppliers. [Market Scanning & Analysis]
• Drafts request for proposal (RFP) using standard wording/clauses. [system based]
• Issue and coordinate RFP process. [Initiation to completion]
• Adjudicate on RFP responses to determine most suitable suppliers.
• Test the market on a pre-determined cyclical basis by issuing further RFP documentation on existing contracted and new potential supply base whereby the full selection to contract process starts again.
• Administrating diversity of supply base and monitoring direction of spend against agreed performance targets. 
• Obtain required approval on supplier selection recommendation.
• Negotiate and award contract to preferred suppliers based on “Value” decision (dependent on signing authority).
• Manage and administrate supplier’s contract compliance in terms of Quality, Service and Price performance detail (roll up of transactional data from system and Santam Quality department).
• Ensure all ongoing changes to contracts are loaded to the procurement system.

Qualification and Experience

• Matric/ Grade 12
• Procurement qualification [CIPS or studying towards a CIPS qualification] or other relevant Diploma or B. Comm Supply Chain Management. 
• Minimum 3 years’ experience in a procurement role. 

Skills

• Communication (Written and Verbal): Is able to communicate clearly, enthusiastically and in an articulate manner.  
• Interpersonal Skills: Building networks and good relations: Relates to people across organisational levels and boundaries, builds networks and profitable partnerships. Show understanding of needs; is attentive and responsive; show honesty and integrity in dealing with people.
• Issue resolution: The ability to identify issues and risks and implement the relevant mitigating actions.
• Vendor management: Manage supplier relationships, developing supplier programs, and identifying continuous improvement initiatives. Tracks supplier spend and provide feedback to necessary stakeholders.
• Delivering Results and Meeting Customer Expectations
• Stakeholder relationship management 
• Networking
• Analysing and ability to identify opportunity/ challenges

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently

go to method of application »

Who are we?

• Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. 
• Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants based in Hill on Empire. The insurance consultant role is focused on providing an end-to-end service and support to brokers.

This role is focused on, but not limited to; servicing broker requests, including enquiries.

•    Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
•    Dealing with general insurance and policy specific enquiries;
•    Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;
•    Assisting to resolve all insurance queries within required timeframe and compliance requirements;
•    Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
•    Undertaking to adjust premiums in line with new asset values;
•    Managing client expectation on expected turnaround times for submitted requests;
•    Adhering to underwriting criteria and regional requirements;
•    Assist with profiling the client with the best suitable product and underwriting criteria;
•    Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;
•    Assisting in implementing solutions for improvement; and
•    Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.

QUALIFICATIONS AND EXPERIENCE

•    Matric/ Grade 12
•    60 commercial lines FAIS credits
•    A relevant insurance related qualification (e.g. NQF lev 4) would be advantageous 
•    Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry
•    Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets

KNOWLEDGE AND SKILLS 

•    Excellent verbal and written communication skills
•    Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
•    Ensure adherence to quality, compliance and accreditation standards
•    Conduct efficient administration
•    Optimising work processes